The Corsair User Forums  

Go Back   The Corsair User Forums > Customer Service > Warranty and RMA Questions

Reply
 
Thread Tools Search this Thread Rate Thread Display Modes
  #1  
Old 08-18-2013, 04:28 AM
NickyUsa NickyUsa is offline
Registered User
NickyUsa's PC Specs
 
Join Date: Aug 2013
Posts: 2
POST ID # = 670464
NickyUsa Reputation: 10
Default No response from RMA, but confirmed as delivered.

I RMA'D my PSU (RMA #6041992), gave it to UPS on Monday (August 12). and it was confirmed as being received at the RMA location in America on Wednesday (August 14) (Hayward California, which is actually right near me). Yet I have not gotten an email confirmed that they received it or that they are sending a replacement.

I did request the RMA in late june, but I didn't see anywhere that would suggest an expiration date for this RMA. I tried asking but with no response.
Reply With Quote
  #2  
Old 08-18-2013, 06:19 PM
peanutz94's Avatar
peanutz94 peanutz94 is offline
Support Assistant
peanutz94's PC Specs
 
Join Date: Feb 2011
Location: Akron,Ohio
Posts: 9,740
POST ID # = 670525
peanutz94 Reputation: 84
Default

Hi Nicky, even though your PSU was delivered on the 14th it may take a copuple of days for it to actually be logged in and your case progressing. They are also closed on the weekends so be sure not to count those days! :) So really it's only been two business days.

The RMA should be good for 60 days I believe. And as long as you wrote the RMA number clearly on the package it should go through just fine. If you need an immediate update you can call CS on Monday and they would be able to tell you exactly where it is in the process.
__________________
NO, I do not work for Corsair! But I am an official forum helper.
Reply With Quote
  #3  
Old 08-19-2013, 12:09 PM
RAM GUY's Avatar
RAM GUY RAM GUY is offline
Corsair Product Guru
 
Join Date: Apr 2001
Location: Fremont, CA
Posts: 118,268
POST ID # = 670592
RAM GUY Reputation: 10
Default

You RMA is in processing and I would expect the replacement to ship out in the next 24-48 Hours. If you do not get Tracking information by then I would suggest calling our customer service by phone and they can help you with this.
__________________
Support accounts and tickets can be created at https://support.corsair.com.
Reply With Quote
  #4  
Old 08-19-2013, 04:54 PM
NickyUsa NickyUsa is offline
Registered User
NickyUsa's PC Specs
 
Join Date: Aug 2013
Posts: 2
POST ID # = 670638
NickyUsa Reputation: 10
Default

Quote:
Originally Posted by RAM GUY View Post
You RMA is in processing and I would expect the replacement to ship out in the next 24-48 Hours. If you do not get Tracking information by then I would suggest calling our customer service by phone and they can help you with this.
Ok, good to know.
Atleast there arn't any issues such as "backordered" or the PSU was crushed by a truck or somthing.
Reply With Quote
  #5  
Old 08-20-2013, 11:38 AM
RAM GUY's Avatar
RAM GUY RAM GUY is offline
Corsair Product Guru
 
Join Date: Apr 2001
Location: Fremont, CA
Posts: 118,268
POST ID # = 670737
RAM GUY Reputation: 10
Default

Not that I am aware of but they would contact you if there was an issue.
__________________
Support accounts and tickets can be created at https://support.corsair.com.
Reply With Quote
Reply

Tags
psu, question, rma

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 11:11 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.