neldy Posted February 6, 2013 Share Posted February 6, 2013 Hi Guys, I picked up these wonderful headphones today, my first corsair product aside from RAM, and very impressed so far. Not to give up so quickly due to one issue, I'd like to resolve this before resorting to sending them back for a refund. I am having issues installing the Vengeance software. Using "Vengeance2000SW_1_7_051512.exe" as per the website. Not having any issues with the headphones aside from installing this software. Sound and Mic both working flawlessly. On trying to install the first time, my computer crashed at the end of the install, when it appeared nearly finished. Since then, I've rebooted, tried different USB ports, cleaned out the registry and then found my way to this forum looking for a solution. It doesn't appear to be common. When I run the application, the installer extracts all the files to user\temp etc. and then it fails with the error message "Don't support this platform" My system specs are Intel i7 920, 12gig ram, 2tb hd and geforce gtx 560 running Win 7 Ulti. Anyone with any ideas would be appreciated. Cheers, neldy Link to comment Share on other sites More sharing options...
Toasted Posted February 6, 2013 Share Posted February 6, 2013 Extract the installer and manually double click the setup.exe from this folder. U6302-120514-7.0.1.55(W7-ER-01) Link to comment Share on other sites More sharing options...
neldy Posted February 6, 2013 Author Share Posted February 6, 2013 Extract the installer and manually double click the setup.exe from this folder. U6302-120514-7.0.1.55(W7-ER-01) Done that. Same result. Link to comment Share on other sites More sharing options...
Toasted Posted February 6, 2013 Share Posted February 6, 2013 Change the compatibility mode to Windows 7. Link to comment Share on other sites More sharing options...
neldy Posted February 6, 2013 Author Share Posted February 6, 2013 Good thinking. But no avail. I've tried with Visa (SP 1 & 2), XP (SP 2 & 3). Even tried win 95 /: Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted February 6, 2013 Corsair Employee Share Posted February 6, 2013 Neldy, you may have a defective USB Dongle. I noticed you said the sound and mic is sounding okay. Does this mean the default drivers recognize the headset, but only the software is giving you problems? When you tried it on different OS's, was this done on othr machines? Link to comment Share on other sites More sharing options...
neldy Posted February 6, 2013 Author Share Posted February 6, 2013 Neldy, you may have a defective USB Dongle. I noticed you said the sound and mic is sounding okay. Does this mean the default drivers recognize the headset, but only the software is giving you problems? When you tried it on different OS's, was this done on othr machines? Yes, only the software giving me problems. Sound and mic working fine. I've just plugged it in on my laptop and I would appear to be having the same issues. Win 7 home edition. Plugged the dongle in, windows installed it's own drivers fine. Sound and mic worked. Restart the computer and had a small issue booting, was freezing, perhaps due to outdated bios. Unplug dongle, boot fine, plug back in. Get into windows, install the software, no issues until the end of the install. My virus scanner, Bullguard, asks if I want to unblock a file (Setup.ex_), and then when I say it's safe, it continues. Right at the end of the install, the Vegeance 2000 icon has appeared on the desktop, and the machine has hard locked. Restart machine, Vegeance 2000 icon on desktop and now to plug in the USB adapter. Last time this happened, I had to mess around with instructions on adjust the oemXX.inf and other such things to get the drivers working. Link to comment Share on other sites More sharing options...
neldy Posted February 6, 2013 Author Share Posted February 6, 2013 Interesting... 2nd time around after reboot it installed no issues right over the top of the previous install. Perhaps virus scanner related? Edit: tried without virus scanner, firewall etc and nothing still. I'm lost here. Link to comment Share on other sites More sharing options...
neldy Posted February 7, 2013 Author Share Posted February 7, 2013 Well then. I haven't been able to fix the problem. Can I return for a refund? Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted February 7, 2013 Corsair Employee Share Posted February 7, 2013 I can exchange it for you Neldy through a RMA to see if the issues persist, but if you want to get a refund, you'll have to do it through your reseller. Link to comment Share on other sites More sharing options...
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