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Old 06-26-2009, 10:51 AM
CJPart CJPart is offline
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Sad TR3X6G2000C7GTF - 1 Stick DOA

Hello,

Received said memory kit today, upon installing all 3 dimms the system was very unstable (set to 1600 with very relaxed timings). In fact, windows would BSOD the second the loading screen would attempt to load.

I then noticed it was only reporting 4GB on post.

Testing each stick 1 by 1, it appears 1 is completely dead. With this 1 stick the system does not post, and gets stuck at "01" error code on my EVGA classified board (in manual it says this code is 'reserved'), and reboots in the boot process on my ASUS P6T Deluxe (V1).

The other 2 modules can run at the rated speeds and timings when the faulty stick is not present in the system.

Submit an RMA? Presuming I will need to send the entire kit back?

Slightly annoyed, I know these things happen but I didn't think such high end equipment would arrive DOA.

Thanks in advance for any advice.

Regards,

Chris
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  #2  
Old 06-26-2009, 12:56 PM
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RAM GUY RAM GUY is offline
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Yes I am sorry but you would need to send the complete set.
Let's get them replaced, please use the On Line RMA Request Form and we will be happy to replace them.
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Old 06-26-2009, 01:18 PM
CJPart CJPart is offline
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No problems.

RMA Submitted - Tech Support Express Case [1020855]
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Old 06-26-2009, 01:20 PM
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RMA approved and you should get the RMA conformation in about 30 Min.
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