Corsair Employee Corsair James Posted April 2, 2019 Corsair Employee Share Posted April 2, 2019 (edited) Hi everyone, Here are the official patch notes for iCUE v3.14.104. Patch Notes for iCUE v3.14.104 Resolved a minor issue with incorrect playback for Audio Visualizer with Dominator Platinum RGB Resolved an issue with pinning and unpinning information with DRAM to the dashboard from the Timings Tab Dashboard now has a revert to defaults option in Settings Resolved an issue with Hardware Playback not playing properly on startup with Hydro Series Coolers Hydro Series Platinum Coolers now support None for fans in Lighting Setup Resolved an issue with OSD not displaying on software startup Renamed "Backward" to Back" for Mice Buttons for consistency with terminology All warning notifications for iCUE are now removed from iCUE System Tray icon Implemented an enhancement for K83 to disable the R button. This will require a new firmware update (v3.19) Surface Calibration and Hardware Profile tabs are now shown for all wireless devices (but you will still need a physical cable attached to enable these features) Resolved an issue with HS60 improperly showing Lighting Effects Audio drivers have been RS5 certified Resolved various other minor issues Update: There is a known issue with a certain VIA chipset and wireless products that may result in a crash when waking from sleep. The VIA 3.0 chipset in question is using driver version: 10.0.17134.1. We recommend, if possible, to switch your wireless dongle to a different USB port that isn't using this specific chipset to avoid any potential issues with device performance and iCUE. Edited April 8, 2019 by Corsair James Link to comment Share on other sites More sharing options...
Corsair Employee Corsair James Posted April 2, 2019 Author Corsair Employee Share Posted April 2, 2019 Additional Note: For users who are experiencing issues with the Platinum Cooler disconnecting when Steam is running, we have been able to isolate the issue related to the firmware, certain Intel Chipsets (Z370/Z390), Steam, and iCUE running together simultaneously. Our vendor for the Hydro Series Platinum Coolers is looking into it but they have given us instructions to implement a software workaround to address the issue for the time being. We will be testing this internally and preparing this fix for v3.15 iCUE release on April 22nd (pending no issues). Link to comment Share on other sites More sharing options...
DarthGingerX Posted April 2, 2019 Share Posted April 2, 2019 Does this also mean you are working on the fix for the Hydro Series Platinum Coolers that are running on the X299 chipset that is having random disconnects as well. I am experiencing it and have been able to do a temporary fix by doing a static color in iCue for it. Whenever I do any other RGB setting, I get random disconnects. I assume that it is not just steam but epic's launcher as well being that I had these random disconnects on Final Fantasy 15/ Steam and Metro Exodus/ Epic Launcher. Possibly more combinations. I was told when I put in a ticket, that they were researching a fix. I am just trying to confirm whether you knew of this issue or not. Link to comment Share on other sites More sharing options...
zeltacore Posted April 2, 2019 Share Posted April 2, 2019 The commander pro fan controls is still busted. Fan channel #1 gets stuck quite often when changing fan speeds, have to force firmware update on the commander pro every time. This issue has been reported on several other threads as well. Hopefully it will be fixed soon. Link to comment Share on other sites More sharing options...
TurkerTomruk Posted April 2, 2019 Share Posted April 2, 2019 (edited) I update iCUE 3.14.104 today. iCUE doesn't detect H115i Pro on my pc now. Any idea ? How to fix edit; delete iCUE software , Re put usb on corsair product , install latest version iCUE. if this solution doesn't work ; than go control panel / devices / right click on Corsair USBXp Driver / fix problem / restart pc. Edited April 2, 2019 by TurkerTomruk Link to comment Share on other sites More sharing options...
momorious Posted April 2, 2019 Share Posted April 2, 2019 Additional Note: For users who are experiencing issues with the Platinum Cooler disconnecting when Steam is running, we have been able to isolate the issue related to the firmware, certain Intel Chipsets (Z370/Z390), Steam, and iCUE running together simultaneously. Our vendor for the Hydro Series Platinum Coolers is looking into it but they have given us instructions to implement a software workaround to address the issue for the time being. We will be testing this internally and preparing this fix for v3.15 iCUE release on April 22nd (pending no issues). Looking forward to the fix after 6 months of being forced to use static color only....... Link to comment Share on other sites More sharing options...
Crowzer Posted April 2, 2019 Share Posted April 2, 2019 Hope next update (3.15) will fixes the USB disconnects. I have do Steam running but I have a X470 MB and a AMD Ryzen CPU but still get USB disconnecting with my H100i RG Platinum. Link to comment Share on other sites More sharing options...
Yanta Posted April 2, 2019 Share Posted April 2, 2019 Does this also mean you are working on the fix for the Hydro Series Platinum Coolers that are running on the X299 chipset that is having random disconnects as well. +1. Same issue here Link to comment Share on other sites More sharing options...
Taroskin Posted April 2, 2019 Share Posted April 2, 2019 Additional Note: For users who are experiencing issues with the Platinum Cooler disconnecting when Steam is running, we have been able to isolate the issue related to the firmware, certain Intel Chipsets (Z370/Z390), Steam, and iCUE running together simultaneously. Our vendor for the Hydro Series Platinum Coolers is looking into it but they have given us instructions to implement a software workaround to address the issue for the time being. We will be testing this internally and preparing this fix for v3.15 iCUE release on April 22nd (pending no issues). I have the issue on AMD, AM4 platform (B450) without steam even being installed. Could you please confirm that the issue is known to you and your development teams as being on AMD (non intel) and when steam is not running? If you don't have this logged with the engineering team at this point (after many people with AMD and without steam noting the issue), this would be very disheartening. Link to comment Share on other sites More sharing options...
Gronar Posted April 2, 2019 Share Posted April 2, 2019 (edited) Hope next update (3.15) will fixes the USB disconnects. I have do Steam running but I have a X470 MB and a AMD Ryzen CPU but still get USB disconnecting with my H100i RG Platinum. Mine was working fine until this update now it's disconnecting all the time. Edited April 2, 2019 by Gronar Link to comment Share on other sites More sharing options...
xtynction Posted April 2, 2019 Share Posted April 2, 2019 I've had it happen without Steam running. Link to comment Share on other sites More sharing options...
Sho Posted April 2, 2019 Share Posted April 2, 2019 I have the z97 chipset and it's doing the disconnect thing. It's not just steam. I installed iCUE and nothing else and it would randomly disconnect if iCUE was running. With out iCUE running it never disconnects. Link to comment Share on other sites More sharing options...
chefasaurus Posted April 2, 2019 Share Posted April 2, 2019 additional note: For users who are experiencing issues with the platinum cooler disconnecting when steam is running, we have been able to isolate the issue related to the firmware, certain intel chipsets (z370/z390), steam, and icue running together simultaneously. Our vendor for the hydro series platinum coolers is looking into it but they have given us instructions to implement a software workaround to address the issue for the time being. We will be testing this internally and preparing this fix for v3.15 icue release on april 22nd (pending no issues). praise the lawd!! Link to comment Share on other sites More sharing options...
Aliti_308 Posted April 2, 2019 Share Posted April 2, 2019 Hooray * Resolved an issue with Hardware Playback not playing properly on startup with Hydro Series Coolers Link to comment Share on other sites More sharing options...
SpDFrek Posted April 3, 2019 Share Posted April 3, 2019 I have the issue on AMD, AM4 platform (B450) without steam even being installed. Could you please confirm that the issue is known to you and your development teams as being on AMD (non intel) and when steam is not running? If you don't have this logged with the engineering team at this point (after many people with AMD and without steam noting the issue), this would be very disheartening. What MB and CPU do you have? Curious as to similarities the AMD users have when experiencing this issue. Link to comment Share on other sites More sharing options...
-HotIce- Posted April 3, 2019 Share Posted April 3, 2019 I have the issue on AMD, AM4 platform (B450) without steam even being installed. Could you please confirm that the issue is known to you and your development teams as being on AMD (non intel) and when steam is not running? If you don't have this logged with the engineering team at this point (after many people with AMD and without steam noting the issue), this would be very disheartening. What MB and CPU do you have? Curious as to similarities the AMD users have when experiencing this issue. iCue isn't even detecting my H115i Platinum and I'm running a Ryzen 2700x. Link to comment Share on other sites More sharing options...
Glzmo Posted April 3, 2019 Share Posted April 3, 2019 (edited) Additional Note: For users who are experiencing issues with the Platinum Cooler disconnecting when Steam is running, we have been able to isolate the issue related to the firmware, certain Intel Chipsets (Z370/Z390), Steam, and iCUE running together simultaneously. Our vendor for the Hydro Series Platinum Coolers is looking into it but they have given us instructions to implement a software workaround to address the issue for the time being. We will be testing this internally and preparing this fix for v3.15 iCUE release on April 22nd (pending no issues).That's great news. I'd gladly like to volunteer to beta test this fix if you need any more testers. Edited April 3, 2019 by Glzmo Link to comment Share on other sites More sharing options...
Ext_Kuma Posted April 3, 2019 Share Posted April 3, 2019 (edited) I can not recognize USB from H100i RGB Platinum. I am using RYZEN 1700 and Asus X470-i / Steam. I hope the problem I'm having is fixed in v3.15. Edited April 3, 2019 by Ext_Kuma Link to comment Share on other sites More sharing options...
RanchGuy Posted April 3, 2019 Share Posted April 3, 2019 Looking good. Glad to see the hydro series fix. **Issue i'm seeing is when opening icue software gsync gets enabled and i get a screen flicker. Any way to get this resolved automatically? I know a manual fix.. manually adding icue to my settings at a fixed screen rate; but in doing this I get the geforce overlay.. Link to comment Share on other sites More sharing options...
Mussels Posted April 3, 2019 Share Posted April 3, 2019 The commander pro fan controls is still busted. Fan channel #1 gets stuck quite often when changing fan speeds, have to force firmware update on the commander pro every time. This issue has been reported on several other threads as well. Hopefully it will be fixed soon. can confirm i have this problem too, the fans just get stuck and i have to change the static RPM, and then restart icue/force firmware update to have it get stuck to the new number... unsure how long this has been going on for, i only checked to figure out my higher GPU temps Link to comment Share on other sites More sharing options...
Aliti_308 Posted April 3, 2019 Share Posted April 3, 2019 Anyone know if Corsair are working on re-implementing the Corsair Link "Rainbow Wave" version (I think it is called) into iCue for LL series fans? I miss that Rainbow mode. Link to comment Share on other sites More sharing options...
Taroskin Posted April 3, 2019 Share Posted April 3, 2019 What MB and CPU do you have? Curious as to similarities the AMD users have when experiencing this issue. MSI Mortar Titanium b450m. Ryzen 2600x. Issue is as described - blinking, constant usb disconnects, occurance reduced when set to static colour. Link to comment Share on other sites More sharing options...
Drag0n Posted April 3, 2019 Share Posted April 3, 2019 I'm getting the problem on my Z170 board. Ill hear a USB disconnect sound, followed by the cooelr momentarily going black (RGBs turn off), and if I'm playing a game the game lags like crasy for 5-10 seconds. Repeat ~5 times before it stops, until I restart my PC. Link to comment Share on other sites More sharing options...
Mussels Posted April 4, 2019 Share Posted April 4, 2019 MSI Mortar Titanium b450m. Ryzen 2600x. Issue is as described - blinking, constant usb disconnects, occurance reduced when set to static colour. how is it connected? that almost makes it sound like you have a USB power issue Link to comment Share on other sites More sharing options...
Taroskin Posted April 4, 2019 Share Posted April 4, 2019 how is it connected? that almost makes it sound like you have a USB power issue It's a well documented issue happening with what seems to be all "platinum" branded AIOs from Corsair. Nothing to do with power - these are powered by sata connections though Seems to be an issue with the new supplier of their AIO tech, and the iCue software. Link to comment Share on other sites More sharing options...
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