The Corsair User Forums  

Go Back   The Corsair User Forums > Customer Service > Warranty and RMA Questions

Notices

Reply
 
Thread Tools Search this Thread Rate Thread Display Modes
  #1  
Old 03-27-2020, 09:31 AM
Countess Isolde Countess Isolde is offline
Registered User
Countess Isolde's PC Specs
 
Join Date: Jan 2020
Posts: 3
POST ID # = 1038982
Countess Isolde Reputation: 10
Default Very new mouse replaced with refurbished?

My mouse stopped working about 32 days after I bought it, so it was just outside Amazon's return window.

I contacted Corsair support about it, paid to have it sent in, and the replacement is a refurb. The grippy texture on the thumb rest has been worn down smooth, so it's clearly been heavily used too.

I'm really not happy about this - would have been better off paying for Amazon's restocking fee for out of window returns, at least then I'd get a new one.

I know that replacements with refurbs are within the warranty policy, but yeah... I also can't get the image of gross sticky fingers touching my refurb mouse for months before it was refurbed, yay for being OCD. I'd read that most of the time the replacements are new, and especially for an item like a mouse where lots of people have sanitary issues?

Probably won't buy a Corsair product again even though I like the quality. Really disappointed.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 02:33 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2020, vBulletin Solutions, Inc.