iFlandy Posted September 11, 2020 Share Posted September 11, 2020 Hey everyone! So, I am gonna get right down to it here. I have a Corsair Scimitar Pro RGB, that I got from a friend and can't RMA. There are a few things that happens with it: Cursor randomly freezing for 1-2 sec when I move it around. Lifting it will cause the cursor to freeze as well. Sometimes the mouse will turn off, but Windows wont make any disconnect sound until I unplug it, so Windows will still think it is on. All of this started a few months ago, it was working fine until then. It works fine in any other computer. Any other mouse works perfectly fine in my computer. I have tried every USB port with the Scimitar, but the issue is still there. I honestly don't know what to do from here. What I have done: Fresh Windows 10. Soft and Hard reset on the mouse with new firmware. Had iCUE uninstalled and installed. Turned off every other program running - Synapse, Afterburner etc. Changed USB power settings. Used it in USB 2.0, 3.0 and even tried with a 2.0 USB Hub. Reinstalled USB drivers. This is especially annoying since I have another Corsair mouse that works without any issues. Is there anyone out there that have managed to fix an issue like this? My PC specs: Motherboard: MSI X470 Gaming Plus CPU: Ryzen 5 2600 at stock clock RAM: Corsair CL16 Vengeance at 2666Mhz - 2x8GB GPU: Palit GTX 1070 Dual - Overclocked with Afterburner Drive: Intel 660p 1TB PSU: Seasonic Focus Plus 750W Gold Other things: Keyboard: Razer Blackwidow Tournament Edition Chroma v1 Mouse: Corsair Glaive RGB Pro - Currently, since Scimitar wont work. Headset: Steelseries Arctis 5 Mousepad: Razer Goliathus Chroma Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Notepad Posted September 11, 2020 Corsair Employee Share Posted September 11, 2020 We would recommend you reach out to our support team by opening a ticket at https://help.corsair.com Link to comment Share on other sites More sharing options...
iFlandy Posted September 12, 2020 Author Share Posted September 12, 2020 We would recommend you reach out to our support team by opening a ticket at https://help.corsair.com I have already reached out to you guys with a ticket, that is where I got the firmware from, so I could do a hard reset. However, it haven't solved my issue. So I wanted to reach out to the community and see if someone have managed to solve an issue like this, before making a new ticket. Link to comment Share on other sites More sharing options...
Recommended Posts