AllanAbr Posted February 16, 2018 Share Posted February 16, 2018 This morning (Friday, Feb 16, 2018) I accepted Link's offer to upgrade itself, but the new version crashed several seconds after it opened. So I deleted it, rebooted, reinstalled, rebooted, and now Link won't even open. I tried to submit a ticket, but the system refused to accept it unless I put number in box marked "optional." So, does anybody on this forum know how to get the latest version of Link to work? Link to comment Share on other sites More sharing options...
DevBiker Posted February 16, 2018 Share Posted February 16, 2018 a) what version did you come from? b) please fill out your system details. c) are you using EVGA Precision XOC? Link to comment Share on other sites More sharing options...
AllanAbr Posted February 16, 2018 Author Share Posted February 16, 2018 I don't know what version I had because it has been deleted. I only installed it a week ago. The version I installed today was v4.9.5.25. OS Name Microsoft Windows 10 Pro Version 10.0.16299 Build 16299 System Type x64-based PC Processor Intel® Core i7-8700K CPU @ 3.70GHz, 3701 Mhz, 6 Core(s), 12 Logical Processor(s) BIOS Version/Date American Megatrends Inc. 0408, 8/31/2017 SMBIOS Version 3.0 Embedded Controller Version 255.255 BaseBoard Manufacturer ASUSTeK COMPUTER INC. Installed Physical Memory (RAM) 32.0 GB Total Physical Memory 31.9 GB Available Physical Memory 27.9 GB Total Virtual Memory 36.7 GB Available Virtual Memory 32.1 GB Corsair Hydro H115i, CW-9060032-WW EVGA GeForce GTX 1060 I don't know what EVGA Precision XOC is. Link to comment Share on other sites More sharing options...
DevBiker Posted February 16, 2018 Share Posted February 16, 2018 EVGA Precision XOC is EVGA's tool for controlling the graphics cards and LEDs. It causes no end of issues with Link. Is the only Corsair device you have the H115i? And there is a link for "Edit System Specs". Please fill that out. For the H115i, please look in Device Manager for "Corsair USBXp Driver". It will be under USB Connections. Try to enable/disable it and then restart Link. It might help to review the Hydro Coolers FAQ - the Link is in my signature. Link to comment Share on other sites More sharing options...
donalgodon Posted February 16, 2018 Share Posted February 16, 2018 EVGA Precision XOC is EVGA's tool for controlling the graphics cards and LEDs. It causes no end of issues with Link. Is the only Corsair device you have the H115i? And there is a link for "Edit System Specs". Please fill that out. For the H115i, please look in Device Manager for "Corsair USBXp Driver". It will be under USB Connections. Try to enable/disable it and then restart Link. It might help to review the Hydro Coolers FAQ - the Link is in my signature. This! I had to delete XOC entirely to get Link to work, and even EVGA tech support knows their software sucks. Link to comment Share on other sites More sharing options...
AllanAbr Posted February 17, 2018 Author Share Posted February 17, 2018 I deleted the latest version and installed the previous one (9.4.28) and it works fine. Link to comment Share on other sites More sharing options...
DevBiker Posted February 17, 2018 Share Posted February 17, 2018 Question ... are you running any antivirus? Any other system utilities? Link to comment Share on other sites More sharing options...
AllanAbr Posted February 17, 2018 Author Share Posted February 17, 2018 Yes I'm running an AV program, but since the previous version of Link works fine I'm just going to stick with that. Link to comment Share on other sites More sharing options...
DevBiker Posted February 17, 2018 Share Posted February 17, 2018 Which one? Even if you're fine with it ... it helps to know which one as we're coming across a couple of these. We've had issues with specific anti-viruses blocking the communication channel between the Link service and the Link UI ... resulting in blank screens. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.