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  #1  
Old 09-05-2019, 02:20 PM
Sh4rk Sh4rk is offline
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Default Strafe recovery firmware (CRP_Disabled folder / hard reset) needed

Hi all,

Does anyone have a copy of the recovery firmware for the Strafe keyboard (CH-9000088-UK)?

Keyboard started flashing constantly and being unrecognised by Windows so tried a soft then hard reset as below;

https://help.corsair.com/hc/en-us/ar...Keyboard-Reset

Already submitted a ticket on Monday and nothing but an automated reply so far which is frustrating for such a simple request.

Thanks!
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  #2  
Old 09-06-2019, 09:24 AM
Sh4rk Sh4rk is offline
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Bump, anyone? @Corsair Nick can you help?


Quote:
Originally Posted by Corsair Nick
.
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Old 09-09-2019, 05:08 AM
Sh4rk Sh4rk is offline
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Genuine question, is Corsair Support usually this bad?

Don't get me wrong, my previous experience of getting items replaced under warranty has been first class. But coming up to a week after submitting a ticket to get a firmware file for a keyboard is pretty awful service. No troubleshooting required on their part.

Premium prices, bargain basement service which is disappointing.
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Old 09-09-2019, 11:45 AM
Apophis3 Apophis3 is offline
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I'm not sure what is going on behind the scenes. They're usually quite responsive, but they did some system update, and poof!
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Old 09-09-2019, 04:10 PM
Sh4rk Sh4rk is offline
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Quote:
Originally Posted by Apophis3 View Post
I'm not sure what is going on behind the scenes. They're usually quite responsive, but they did some system update, and poof!
Definitely poof!

I've ended up buying the equivalent keyboard from competing brand now and we'll see if they ever reply to the open ticket but not holding my breath.
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Old 09-09-2019, 06:40 PM
Apophis3 Apophis3 is offline
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I understand your choice. So far my K63 Wireless and Dark Core are doing well and behaving, after I've beaten iCUE into submission and learned it's ways and pitfalls. :)

Awaiting arrival of an Ironclaw Wireless. (I like the button layout) USPS is being butt slow today.
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Old 09-10-2019, 04:15 PM
Sh4rk Sh4rk is offline
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Quote:
Originally Posted by Apophis3 View Post
I understand your choice. So far my K63 Wireless and Dark Core are doing well and behaving, after I've beaten iCUE into submission and learned it's ways and pitfalls. :)

Awaiting arrival of an Ironclaw Wireless. (I like the button layout) USPS is being butt slow today.
Sounds good and hopefully all arrived safely.

I was split between an K95 keyboard to replace this Strafe while i waited for support to spring into life or another brand. I have no faith in them now so opted for a HyperX Alloy FPS. Pretty much the same as the Stafe but slimmer and a detachable cable.

I did transfer my grey WSAD keys from the Corsair though because i like how they are shaped.
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