The Corsair User Forums  

Go Back   The Corsair User Forums > Corsair Product Discussion > Legacy Corsair Software

 
 
Thread Tools Search this Thread Rate Thread Display Modes
  #1  
Old 05-06-2017, 01:40 AM
Lou1e Lou1e is offline
Registered User
 
Join Date: May 2017
Posts: 1
POST ID # = 902148
Lou1e Reputation: 10
Default My new Lux Rgb mx brown is not being detected in CUE software.

Software is version 2.12. Tried uninstalling, reinstalling, tried CUE 2, tried using different USB 2.0 and 3.0 ports, restarting software, changing polling rate (every time I change polling rate to anything other than what it was originally from the box, the keyboard would stop working but leds were still on) but nothing is working. Oh and upon turning the PC itself off, keyboard's backlighting remains on. Using windows 7 btw. Keyboard is also there in devices list. Check for updates button in the software itself gives me an "error looking for updates". Any ideas?


  #2  
Old 05-08-2017, 09:37 AM
vhexs's Avatar
vhexs vhexs is offline
Custom User Title
vhexs's PC Specs
 
Join Date: May 2016
Location: England
Posts: 46
POST ID # = 902385
vhexs Reputation: 12
Default

Quote:
Originally Posted by Lou1e View Post
Oh and upon turning the PC itself off, keyboard's backlighting remains on. Using windows 7 btw. Keyboard is also there in devices list. Check for updates button in the software itself gives me an "error looking for updates". Any ideas?
AFAIK, the keyboard's lights are supposed to stay on when you shut down anyway. The Check for update button has been broken since CUE2 was released and Corsair refuse to fix it, so don't worry about that error too much. Have you tried CUE 1?
__________________
I do stuff.

Discord



  #3  
Old 05-08-2017, 01:27 PM
Corsair James's Avatar
Corsair James Corsair James is offline
iCUE Product Manager
 
Join Date: Oct 2013
Location: Fremont, CA
Posts: 4,491
POST ID # = 902412
Corsair James Reputation: 75
Default

Backlighting will stay on if there is power being supplied to the USB port that the keyboard is connected to. As for why the keyboard isn't being connected, it most likely is a USB enumeration issue. Contact our support team and they can help you troubleshoot the issue step by step.

@Vhexs, we are fixing it in 2.13.
__________________

iCUE - A CORSAIR Interface
https://www.corsair.com/us/en/icue


  #4  
Old 05-08-2017, 01:28 PM
Corsair Calico Jack's Avatar
Corsair Calico Jack Corsair Calico Jack is offline
Corsair Employee
 
Join Date: Oct 2016
Posts: 583
POST ID # = 902413
Corsair Calico Jack Reputation: 10
Default

Try this:

1: Unplug the keyboard.
2: Press the Esc key
3: While holding the Esc key, plug in the keyboard.
4: Hold the key down for 10 seconds.
5: Release the key.

What are the LED's doing when you have the Polling Rate changed to the out of the box setting?


 

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 02:17 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2020, vBulletin Solutions, Inc.