yiomech Posted July 5, 2016 Share Posted July 5, 2016 Hello, So I have had the Strafe RGB for almost 5 months. I unplugged it to clean, like I always do. I just get a cotton swab and a little bit of glass cleaner and rub the top of the keys I use the most. After around 5 minutes of me cleaning I plugged the keyboard back in. The indicator lights and the lights on the side work, however I am not able to type on the keyboard, and the utility engine can not detect it either. I have tried so many things, including putting it on my brothers computer. At one point I actually managed to keys red with the white WASD and arrow keys. Soon it went blank. I even rolled back my PC and still nothing. I don't know if it is a software issue or somehow my keyboard is broken, but I use it for my job and there is no way I can manage to use the on screen keyboard much longer. Kind of disappointing I spent this much on a keyboard in the first place. Link to comment Share on other sites More sharing options...
Toasted Posted July 5, 2016 Share Posted July 5, 2016 Put in a support ticket and ask for instructions for a hard reset. That may resolve your issue. https://corsair.secure.force.com/ Link to comment Share on other sites More sharing options...
yiomech Posted July 5, 2016 Author Share Posted July 5, 2016 Update * After about 15 hours of my PC being off and my power supply turned off. I came home to it working. I am really happy that I am now able to continue work. Thanks! Link to comment Share on other sites More sharing options...
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