Vuce Posted December 9, 2012 Share Posted December 9, 2012 I would also like to add to this as there have been even more threads created in regards to this issue. I'm on my second RMA, this will be my third head set which I hope does not have the same fault. This was my first set I got (purchased from an ebay store), this happened after a week of using them. I can only assume the hairline cracks were in it from the start. Second headset (RMA #1), the first 2 photos of the hairline cracks are from when I got the headset out of the box. The last image is taken after me using them for less than a month. http://imageshack.us/a/img211/2623/img0370mp.jpg http://imageshack.us/a/img405/9384/img0369cx.jpg http://imageshack.us/a/img195/8936/img0377ay.jpg Now I am without a headset and am still waiting for my RMA which has been a month to the day now since I submitted it. The plastic just disintegrates, on closer examination of the plastic you can clearly see lots of tiny clusters of hairline cracks as if the plastic is perishing. Would be nice to know that there is something actually being done about new ones being sent out as there's clearly an issue with this product. It would be nice to know that the next set I receive won't have the same issue and if it does am I just going to get another RMA? Link to comment Share on other sites More sharing options...
Toasted Posted December 10, 2012 Share Posted December 10, 2012 Post your case # here so RAM GUY can check on it. It shouldn't take a month to get an RMA approved. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted December 10, 2012 Administrators Share Posted December 10, 2012 Just checked RMAs under the email address that you registered on the forum with and your last RMA was filled out on the 12/3 and approved the same day. What's the case number of the RMA you're talking about? Link to comment Share on other sites More sharing options...
Vuce Posted December 10, 2012 Author Share Posted December 10, 2012 I sent a direct email to RamGuy with photos of my headset as requested on the 9th of last month. His response was "Hi Ian, Thanks for the clear pictures. I’ll forward them to our production team so they can investigate the issue. Have you been setup with a replacement yet?" To which I replied On the 10/11/12 I replied. " No worries, I'll do what I can to help. I haven't been setup with a replacement yet. Thanks. Ian. " Then I waited till the 28th when I sent another reply. " Hey Ramguy, still haven't had anything back for a replacement. Was wondering if you could look into it for me. Cheers. " To which his response on the 30th was "Hi Ian, I am sorry for the delay. If you haven’t already, please proceed with the RMA and mail your headphones in to us for replacement. If you need an advance RMA where we ship it to you first, please contact our customer service at 1-888-222-4346 and they can help you set it up. You may also request for a pre-paid shipping label so you do not need to incur any additional costs from shipping from them as well since this is your second replacement. " I proceeded to fill out another RMA and got an email back as follows. "Hi Ian, I’d like to apologize for the inconvenience that our headset had given. I was looking into your request and it is unfortunate that the headset is somehow has some defect based on the info that you have provided. I’ll be more than happy to send you a replacement but if you can send me an invoice of the headset, it’d much easier for me to send out the replacement. Let me know if you have any questions. Thanks Joseph Ocbina Tech Specialist Corsair Components, Inc." I took a photo of said invoice and replied. To which I got the reply. "That's fine. Thanks Go ahead and proceed with the RMA to get a replacement. Looks like your case # is 5340639. We've advise you to complete all the info. Once you have done that, I will then approve your RMA request. Thanks Joseph Ocbina Tech Specialist Corsair Components, Inc. " As you can see this was a fairly long winded procedure. Support as always have done a good job, it has just taken a bit of time to get to this point. Link to comment Share on other sites More sharing options...
Vuce Posted December 19, 2012 Author Share Posted December 19, 2012 Still waiting..... Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted December 19, 2012 Administrators Share Posted December 19, 2012 Vuce, could you please elaborate as to what you're waiting on? Link to comment Share on other sites More sharing options...
Vuce Posted December 20, 2012 Author Share Posted December 20, 2012 Waiting to hear if someone is going to pick up my RMA, or if I'm going to be sent a pre-paid label. Link to comment Share on other sites More sharing options...
Toasted Posted December 21, 2012 Share Posted December 21, 2012 Contact customer service by phone and they'll send you a pre-paid label. If you are outside the US, install Skype and call Corsair's toll-free number. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted December 21, 2012 Administrators Share Posted December 21, 2012 No need, but thanks Toasted. It's been re-requested internally. Link to comment Share on other sites More sharing options...
fabzster Posted January 8, 2013 Share Posted January 8, 2013 Mine cracked in the same place on both sides, just returned them Link to comment Share on other sites More sharing options...
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