ICUE wont open

[TheYellow]

I'm so happy im not the only one with this problem. I just updated from an older version of iQUE and its open on my task manager but there is no window for it and nothing it coming up

[TheYellow]

Originally Posted by PJH

Hey, hey!

From Task Manager, right-click on iCUE (32 bit)

Select Open file location.

Right-click on iCUE.exe.

Select OPEN.

Does it open then?

no, nothing opens from there even.

[K1LL3R]

I'm having the same issues. I have done everything any person would have done. Ths issue is that I have a Corsair AIO which means that since icue is not working, my AIO fans are set to the lowest setting and my computer CPU can't handle that. Temperatures sky-rocket whenever I go into a game and I was forced to not play any games. icue stopped working after the recent update. Same situation, icue shows up in the task manager but does not have its user interaction menu open. I hope Corsair fixes this immediately.

[K1LL3R]

The only solution I have come up so far which would be a temporary fix until the next update would be reinstalling the previous version of iCue.

Here: http://downloads.corsair.com/Files/C...77_release.msi

[BlaiseP]

Has anyone tried the solutions I proposed in this post?

[TheYellow]

Originally Posted by K1LL3R

The only solution I have come up so far which would be a temporary fix until the next update would be reinstalling the previous version of iCue.

Here: http://downloads.corsair.com/Files/C...77_release.msi

Thanks K1LL3R for the download, I'm still kind of a newbie with computer stuff and didn't know how to go back to previous versions of iCUE. I hope they fix this stuff soon

[S4ts]

Well it seems no1 cares about this problem from Corsair team nad its kinda sad because i used to liked this company and i was ready to build a pc with almost everything from Corsair as i have on my old rig...anyway thanks Corsair for doing nothing!
Btw it seems a lot of ppl have this problem and u still dont care!

[dobrMAN]

Have same issue from iCUESetup_3.19.120_release and later.

[dobrMAN]

Anybody know alternative software for tuning and control Corsair HS70 headphones? Or known some wireless headphones with good silence and cheapest price from another manufacturer?

[cars10]

i'm having this problem too.

it's because the software crashed again. if you can't click the icon in the taskbar and it wont show up but is running, then its cuz this buggy excuse for software has once again hit the wall.

seems 3.20 is pretty bad, wasn't having the troubles with 3.18 (avoid 3.19 at all costs, the worst offender of them all).

to fix it (temporarily) you have to kill icue in Task manager and then restart the corsair service

[dobrMAN]

Nothing help my fix it issue. I try restart services, try settings of visibility tray icon. iCUE don't start, just present in task manager with hi cpu usage (around 30%).
This is output MS VS in debug mode, may by it can help. (It have a russian strings):

"iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.exe".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\ntdll.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\kernel32.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\KernelBase.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\rpcrt4.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\sspicli.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\cryptbase.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\bcryptprimitives.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\sechost.dll".
"iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\Qt5Gui.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\setupapi.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\msvcrt.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\gdi32.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\win32u.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\gdi32full.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\msvcp_win.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\ucrtbase.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\user32.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\ole32.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\combase.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\advapi32.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\msvcrt.dll".
"iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\Qt5Network.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\crypt32.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\msasn1.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\ws2_32.dll".
"iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\Qt5Core.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\shell32.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\cfgmgr32.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\SHCore.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\windows.storage.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\profapi.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\powrprof.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\umpdc.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\shlwapi.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\kernel.appcore.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\cryptsp.dll".
"iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\quazip.dll".
"iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\zlib.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\dwmapi.dll".
"iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\Qt5WinExtras.dll".
"iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\Qt5Scxml.dll".
"iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\Qt5Sql.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\d3d11.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\dxgi.dll".
"iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\d3dcompiler_47.dll".
"iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\Qt5Xml.dll".
"iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\Qt5Multimedia.dll".
"iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\Qt5Concurrent.dll".
"iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\Qt5Quick.dll".
"iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\Qt5Qml.dll".
"iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\MacroRecording.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\version.dll".
"iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\CorsairLLAccessLib32.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\bcrypt.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\msvcp140.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\vcruntime140.dll".
"iCUE.exe" (Win32). Выгружено "C:\Windows\SysWOW64\msvcrt.dll"
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\dnsapi.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\nsi.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\mpr.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\netapi32.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\userenv.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\winmm.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\hid.dll".
"iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\Qt5Widgets.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\wtsapi32.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\IPHLPAPI.DLL".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\winmmbase.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\DXCore.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\srvcli.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\netutils.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\wintrust.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\uxtheme.dll".
"iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\CorsairAudioDevice.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\oleaut32.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\dsound.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\imm32.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\NapiNSP.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\pnrpnsp.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\mswsock.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\winrnr.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\nlaapi.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\wshbth.dll".
cue.exception_handler: Exception handler was not initialized as crash handler executable "C:/Program Files (x86)/Corsair/CORSAIR iCUE Software/CrashHandler.exe" is missing.
2019-10-01T00:19:33 I cue.init: iCUE version: 3.20.80
2019-10-01T00:19:33 I cue.init: Updates server: https://www3.corsair.com/software/CUE_V3/
2019-10-01T00:19:33 I cue.init: Build type: Public Release
2019-10-01T00:19:33 I cue.init: Applicaiton ID: 8384
"iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\platforms\qwindows.dll".
"iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\styles\qwindowsvistastyle.dll".
"iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\imageformats\qico.dll".
"iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\imageformats\qgif.dll".
"iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\imageformats\qicns.dll".
"iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\imageformats\qjpeg.dll".
"iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\imageformats\qsvg.dll".
"iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\Qt5Svg.dll".
"iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\imageformats\qtga.dll".
"iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\imageformats\qtiff.dll".
"iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\imageformats\qwbmp.dll".
"iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\imageformats\qwebp.dll".
2019-10-01T00:19:34 W cue.locale: Cannot find dir for qt *.qm files
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\psapi.dll".
"iCUE.exe" (Win32). Выгружено "C:\Windows\SysWOW64\psapi.dll"
2019-10-01T00:19:34 I cue.init.font: Using Regular text font family: "Open Sans"
2019-10-01T00:19:34 I cue.init.font: Using Title text font family: "Gotham Bold"
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\d3d9.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_e2424f83c0e047af\nvldumd.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\imagehlp.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\rsaenh.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_e2424f83c0e047af\nvd3dum.dll".
"iCUE.exe" (Win32). Выгружено "C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_e2424f83c0e047af\nvldumd.dll"
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\msctf.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\clbcatq.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\DataExchange.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\dcomp.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\twinapi.appcore.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\rmclient.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\devobj.dll".
"iCUE.exe" (Win32). Выгружено "C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_e2424f83c0e047af\nvd3dum.dll"
Поток 0x1848 завершился с кодом 0 (0x0).
2019-10-01T00:19:35 I cue.hid_device_detector: Start worker thread.
2019-10-01T00:19:35 I cue.plugin: Trying to load library: "C:/Program Files (x86)/Corsair/CORSAIR iCUE Software/plugins/CUEPlugin.dll"
"iCUE.exe" (Win32). Загружено "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\plugins\CUEPlugin.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\winspool.drv".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\oleacc.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\propsys.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.18362.356_none_5f5cd939821dcaa 0\GdiPlus.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\msimg32.dll".
2019-10-01T00:19:35 I cue.plugin: Library is loading, will check if it's plugin: "CUEPlugin.dll"
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\gpapi.dll".
"iCUE.exe" (Win32). Загружено "C:\Windows\SysWOW64\cryptnet.dll".
Вызвано исключение по адресу 0x76563522 в iCUE.exe: исключение Microsoft C++: cereal::Exception по адресу памяти 0x00AEDFF4.
2019-10-01T00:19:35 W cue.sensors.storage: SensorInfo load failed: Could not detect cereal root node - likely due to empty or invalid input
Вызвано исключение по адресу 0x76563522 в iCUE.exe: исключение Microsoft C++: cereal::Exception по адресу памяти 0x00AEDEFC.
2019-10-01T00:19:35 W cue.clink.configuration_manager: Cooling storages load failed: Could not detect cereal root node - likely due to empty or invalid input
2019-10-01T00:19:35 I cue.profiles.folders.tree: Profile order deserialization started: "C:\\Users\\chibi\\AppData\\Roaming\\Corsair\\CUE/profiles/tree.cueprofileorder"
2019-10-01T00:19:35 I cue.profiles.folders.tree: Profile order deserialization finished: "C:\\Users\\chibi\\AppData\\Roaming\\Corsair\\CUE/profiles/tree.cueprofileorder"
2019-10-01T00:19:35 I cue.actions.macro.win: Init time: 0.49055 (init: 3.4e-06 reset: 0.0467348 )
Вызвано исключение по адресу 0x76563522 в iCUE.exe: исключение Microsoft C++: cereal::Exception по адресу памяти 0x00AEDFF0.
2019-10-01T00:19:35 W cue.clink.ocp.storage: OcpSettings load failed: Could not detect cereal root node - likely due to empty or invalid input
Вызвано исключение по адресу 0x76563522 в iCUE.exe: исключение Microsoft C++: cereal::Exception по адресу памяти 0x00AEDFC0.
Вызвано исключение по адресу 0x76563522 в iCUE.exe: исключение Microsoft C++: cereal::Exception по адресу памяти 0x00ADD548.
2019-10-01T00:19:35 W cue.clink.device.hw_lightings: Old hardware lightings load failed: Could not detect cereal root node - likely due to empty or invalid input
2019-10-01T00:19:35 W cue.clink.device.hw_lightings: Hardware lightings load failed: Could not detect cereal root node - likely due to empty or invalid input
Вызвано исключение по адресу 0x76563522 в iCUE.exe: исключение Microsoft C++: cereal::Exception по адресу памяти 0x00AEE034.
2019-10-01T00:19:35 W cue.dashboard.widget_provider: Widget data storage load failed: Could not detect cereal root node - likely due to empty or invalid input
2019-10-01T00:19:35 I cue.llaccess: Northbridge: AMD Bulldozer
2019-10-01T00:19:35 I cue.llaccess: Southbridge: unknown
2019-10-01T00:19:35 I cue.llaccess: Slot count: 4
Поток 0x3e78 завершился с кодом 0 (0x0).
Поток 0x3e90 завершился с кодом 0 (0x0).
Поток 0x3364 завершился с кодом 0 (0x0).
Поток 0x3f08 завершился с кодом 0 (0x0).
Поток 0x36f4 завершился с кодом 0 (0x0).

Снимок2.PNG

[KBhamm]

Had the same problem with 3.18, update to newest version 3.20 helped.

[dobrMAN]

Now i try copy "CORSAIR iCUE Software" folder from "Program files" to another disk and start from new location, and it work fine!!! Full way of my installation is "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software", may be problem in (x86) postfix?

[dobrMAN]

Ok. I was trying reinstall it to Program files (without (x86)) but it still installing to Program files (x86). Then i reinstall it to C:/ (root of my system disk) but it not starting any way. Then i reinstall it to another physical disk, but it do not resolve issue. But it still can launching from copy of installation folder and work...

[ToeSEFF]

Please Corsair, fix this issue. I've been on this topic for a week now. Reimage my computer did not resolve this issue.