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  #1  
Old 04-24-2015, 07:34 PM
Linkz5 Linkz5 is offline
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Haha! Can't Install FW 1.20

UPDATE:
These are the lines from the logs:
[2015-04-24T19:40:41]: Failed to copy file.
[2015-04-24T19:40:42]: Firmware Download: Aborting idle process not supported.

How did you guys update the firmware?

Current specs:
CUE: 1.5.108
FW: 1.13

My steps:
- Updated CUE to 1.5.108
- Tried to update firmware to 1.20, immediately says "failed to update device firmware"
- Uninstalled CUE completely
- Cold boot
- Reinstalled CUE 1.5.108
- Cold boot
- Tried to update firmware to 1.20, immediately says "failed to update device firmware"
- Downloaded firmware 1.15 (found a download link in forums because corsair is too lazy to give them)
- Tried to update firmware to 1.15, immediately says "failed to update device firmware"
- Cold boot
- Unplugged keyboard
- Plugged in keyboard, arrow USB first, then keyboard USB
- Tried to update firmware to 1.20, immediately says "failed to update device firmware"

I am very frustrated.

The reason I am on 1.13 instead of 1.15 is because 1.15 was awful and froze my profiles on caps/scroll/num lock press.

Please. For the sake of all that is holy. I just want to use the new updates.

EDIT: Last step was to firmware 1.20, made a typo and did 1.10.

Last edited by Linkz5; 04-24-2015 at 07:41 PM. Reason: Update


  #2  
Old 04-24-2015, 07:36 PM
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Corsair James Corsair James is offline
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Have you tried using a different USB port?

Last edited by Technobeard; 04-24-2015 at 07:43 PM.


  #3  
Old 04-24-2015, 07:45 PM
Linkz5 Linkz5 is offline
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Yes. I have 4 USB 2.0's and I tried all of them. I did not try a reboot when trying different ones.


  #4  
Old 04-24-2015, 07:50 PM
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If you have a different system, see if you have better luck with the USB connection. If not, contact our tech support and they can help you flash the keyboard.


  #5  
Old 04-24-2015, 07:52 PM
mashuto mashuto is offline
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Try closing CUE, then running it as administrator.


  #6  
Old 04-24-2015, 07:53 PM
Linkz5 Linkz5 is offline
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Here are all the logs when I disconnect and reconnect the keyboard:
[2015-04-24T19:52:01]: Device vid=1b1c pid=1b13 is marked 'slow startup'.
[2015-04-24T19:52:01]: Device vid=1b1c pid=1b13 is marked 'slow startup'.
[2015-04-24T19:52:01]: Device vid=1b1c pid=1b13 is marked 'slow startup'.
[2015-04-24T19:52:02]: Device vid=1b1c pid=1b13 is marked 'slow startup'.
[2015-04-24T19:52:03]: Device vid=1b1c pid=1b13 is marked 'slow startup'.
[2015-04-24T19:52:04]: Created new device object: K70 RGB; ready: 0
[2015-04-24T19:52:07]: Attached to device object K70 RGB: b=1 a=1
[2015-04-24T19:52:07]: Attached to device object K70 RGB: b=1 a=0
[2015-04-24T19:52:07]: Initializing K70 RGB...
[2015-04-24T19:52:07]: Failed to open device: vid=1b1c pid=1b13 path=\\?\hid#vid_1b1c&pid_1b13&mi_00#7&2289a908&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}
[2015-04-24T19:52:07]: Failed to open device: vid=1b1c pid=1b13 path=\\?\hid#vid_1b1c&pid_1b13&mi_01&col01#7&ac61cc3&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}
[2015-04-24T19:52:07]: Initialized (st=1) K70 RGB.
[2015-04-24T19:52:07]: Device insertion processing complete for K70 RGB.
[2015-04-24T19:52:18]: Failed to copy file.
[2015-04-24T19:52:19]: Firmware Download: Aborting idle process not supported.


  #7  
Old 04-24-2015, 08:04 PM
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Logs seem to indicate the keyboard isn't linking with the software through the USB. Did the Corsair virtual driver update on your system when you installed the latest software?


  #8  
Old 04-24-2015, 08:10 PM
Linkz5 Linkz5 is offline
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Quote:
Originally Posted by mashuto View Post
Try closing CUE, then running it as administrator.
This allowed me to update to firmware 1.20.

I did a cold boot and it malfunctioned. I unplugged and replugged, still malfunction. I then went to my devices and updated the usb drivers and it works. After another cold boot it malfunctioned again. Maybe I will have to play with it a bit so I can reboot and not go through the hassle to get the lights working again.

But, at least I am on FM 1.20.

Thank you, Jason and Mashuto.


  #9  
Old 04-24-2015, 08:17 PM
mashuto mashuto is offline
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Glad it worked! I was having the same issue, so I tried that. Havent rebooted since though, so not sure what will happen, but I may just have to set CUE to run as administrator on boot.


  #10  
Old 04-24-2015, 08:26 PM
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Good to hear it worked. Thanks guys for helping.


 

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