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  #1  
Old 10-07-2017, 05:16 PM
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Default Psu rma issue

i spent an hour filling out an rma,it needs the part number but its not listed in the drop down menu,i get it from the web,it wont accept it,then ALL my filled in info is gone and wanting me to redo it again.
can i just call regarding this?
its no wonder people get pissed from being jerked around from such a screwed up rma process
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Old 10-07-2017, 07:00 PM
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What's the part number? The number of fields are the same as the last support portal - why'd it take an hour to fill out?
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Old 10-07-2017, 07:19 PM
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because every time i missed a required field and going back then it removed all the info,the psu drop down was missing the psu i had and i got it from corsair store but it wouldnt accept it
part number is CP-9020036-NA
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Old 10-07-2017, 07:36 PM
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The part number's there. Were you looking under AXi PSUs?

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File Type: png ax760i.png (13.6 KB, 158 views)
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Old 10-07-2017, 07:39 PM
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yes,let me try again
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Old 10-07-2017, 07:46 PM
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this is the list,theres no 760I

CP-9020057-AU AXi Series, 1500 Watt, Fully Modular Power Supply, AU Version
CP-9020057-EU AXi Series, 1500 Watt, Fully Modular Power Supply, EU Version
CP-9020057-NA AXi Series, 1500 Watt, Fully Modular Power Supply, NA Version
CP-9020057-NA/RF AXi Series, 1500 Watt, Fully Modular Power Supply, NA Version, Refurbish
CP-9020057-UK AXi Series, 1500 Watt, Fully Modular Power Supply, UK Version
CP-9020008-AU Professional Platinum Series with Corsair Link, 1200W, ATX, EPS12V, Fully Modular PSU, AU Version
CP-9020008-CN Professional Platinum Series with Corsair Link, 1200W, ATX, EPS12V, Fully Modular PSU, CN Version
CP-9020008-EU Professional Platinum Series with Corsair Link, 1200W, ATX, EPS12V, Fully Modular PSU, EU Version
CP-9020008-JP Professional Platinum Series with Corsair Link, 1200W, ATX, EPS12V, Fully Modular PSU, JP Version
CP-9020008-KR Professional Platinum Series with Corsair Link, 1200W, ATX, EPS12V, Fully Modular PSU, KR Version
CP-9020008-NA Professional Platinum Series with Corsair Link, 1200W, ATX, EPS12V, Fully Modular PSU, US Version
CP-9020008-NA/RF Professional Platinum Series with Corsair Link, 1200W, ATX, EPS12V, Fully Modular PSU, US Version, Refurbish
CP-9020008-UK Professional Platinum Series with Corsair Link, 1200W, ATX, EPS12V, Fully Modular PSU, UK Version
CP-9020037-NA/RF Professional Platinum Series with Corsair Link, 860W, ATX, EPS12V, Fully Modular PSU, NA Version, Refurbish
CP-9020037-AU Professional Platinum Series with Corsair Link, 860W, ATX, EPS12V, Fully Mdoular PSU, AU Version
CP-9020037-CN Professional Platinum Series with Corsair Link, 860W, ATX, EPS12V, Fully Mdoular PSU, CN Version
CP-9020037-EU Professional Platinum Series with Corsair Link, 860W, ATX, EPS12V, Fully Modular PSU, EU Version
CP-9020037-JP Professional Platinum Series with Corsair Link, 860W, ATX, EPS12V, Fully Mdoular PSU, JP Version
CP-9020037-KR Professional Platinum Series with Corsair Link, 860W, ATX, EPS12V, Fully Mdoular PSU, KR Version
CP-9020037-NA Professional Platinum Series with Corsair Link, 860W, ATX, EPS12V, Fully Modular PSU, NA Version
CP-9020037-UK Professional Platinum Series with Corsair Link, 860W, ATX, EPS12V, Fully Modular PSU, UK Version
CP-9020008-WW Professional Platinum Series with Corsair Link, 1200W, ATX, EPS12V, No Ac Cord Version
CP-9020008-TW Professional Platinum Series with Corsair Link, 1200W, ATX, EPS12V, Fully Modular PSU, TW Version
CP-9020036-TW Professional Platinum Series with Corsair Link, 750W, ATX, EPS12V, Fully Modular PSU, TW Version
CP-9020036-NA/RF Professional Platinum Series with Corsair Link, 760W, ATX, EPS12V, Fully Modular PSU, NA Version, Refurbish
CP-9020036-AU Professional Platinum Series with Corsair Link, 760W, ATX, EPS12V, Fully Modular PSU, AU Version
CP-9020036-CN Professional Platinum Series with Corsair Link, 760W, ATX, EPS12V, Fully Modular PSU, CN Version
CP-9020036-KR Professional Platinum Series with Corsair Link, 760W, ATX, EPS12V, Fully Modular PSU, KR Version
CP-9020036-EU Professional Platinum Series with Corsair Link, 760W, ATX, EPS12V, Fully Modular PSU, EU Version
CP-9020036-JP Professional Platinum Series with Corsair Link, 750W, ATX, EPS12V, Fully Modular PSU, JP Version
CP-9020036-NA Professional Platinum Series with Corsair Link, 760W, ATX, EPS12V, Fully Modular PSU, NA Version
CP-9020036-UK Professional Platinum Series with Corsair Link, 760W, ATX, EPS12V, Fully Modular PSU, UK Version
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Old 10-07-2017, 07:50 PM
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so now its just listed as a 760 and before it was a 760I
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Old 10-07-2017, 08:07 PM
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ok,i used that part number
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