Epictrololeante Posted December 2, 2020 Share Posted December 2, 2020 Hi, everyone. Ticket NO: 2003763930 I submitted an RMA ticket past week because my CX 750m is dying, but i still have not response from Corsair Support , also when i try to check my RMA status in https://help.corsair.com/hc/en-us/articles/360044691511-What-s-the-status-of-my-Web-Store-or-RMA-order- , appears "No orders found. Please recheck your order number and email address, then try again." Is it normal?, should i submit another ticket? pstd: Do anyone know which post service does Corsair use for RMA in mexico? Sorry for bad english Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted December 4, 2020 Administrators Share Posted December 4, 2020 You haven't received a response because right after creating the ticket you marked it as solved. Please create a new ticket. Link to comment Share on other sites More sharing options...
Epictrololeante Posted December 4, 2020 Author Share Posted December 4, 2020 You haven't received a response because right after creating the ticket you marked it as solved. Please create a new ticket. Oh really? i didnt notice. My new ticket number is, 2003789852 is it ok?. and Usually how many days does it take the full RMA process? And another question, do you know if there are any cost for the RMA? Thank you for your help Link to comment Share on other sites More sharing options...
v1ztep Posted December 4, 2020 Share Posted December 4, 2020 I waited two weeks without a computer and am still waiting for a solution - this is the slowest technical support in the world, each answer takes 2-3 days of waiting, I waited 1 week for the first answer until I was transferred to another specialist. Immediately write in separate messages: "This is my data and address: name, surname, phone number, e-mail, address." - even if you filled it out in the ticket form, you will be asked to confirm it, then 2-3 days until the next question. Then attach a photo / pdf invoice or warranty card, otherwise you will have to wait a few more days for the next question. Perhaps this will help you save time. I don’t understand why they don’t ask all the necessary questions at once. But now I know for sure that by choosing the following components, I will not come close to this brand and will pass on my experience to everyone. Link to comment Share on other sites More sharing options...
Epictrololeante Posted December 8, 2020 Author Share Posted December 8, 2020 My new ticket number is, 2003789852 ,still appear "No orders found. Please recheck your order number and email address, then try again.". Usually how many days does it take the full RMA process? And another question, do you know if there are any cost for the RMA? Thank you for your help Link to comment Share on other sites More sharing options...
Recommended Posts