Slipstream Dongle not Recognized by PC

I purchased a Harpoon Wireless through Amazon and I received the first one a couple of weeks ago. When I tried plugging it in my PC did not recognize the Splistream USB Dongle. It literally didn't take any action or make any noise when plugging into the machine. I tried all of the USB ports on my machine. However it worked Wired, and via bluetooth. I forced updated the mouse, I tried resetting, however the initial pair option was blocked out and not clickable in iCUE, so I chalked it up to defective product. And I got an replacement through Amazon.

Sadly I am experiencing the same issues with the replacement. My PC is not recognizing the Slipstream USB dongle. It still works wired and Bluetooth. I have also already submitted a support ticket for this issue, figured I would reach out here to see if the community has any pointers. Thanks.