CrixisCain Posted May 25, 2011 Share Posted May 25, 2011 I didn't want to hijack the other thread so I made a new one. The control pod has turned completely white so I can't see what I am doing. I have already sent in an RMA request back on Saturday but I still haven't gotten a reply yet. I made a new request and case number is 2064387. Help? Thank you! Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted May 25, 2011 Corsair Employee Share Posted May 25, 2011 I have forwarded your case # to customer service. Give them about 24-48 hours for them to process and reply back to you on how to replace just the pod itself. Link to comment Share on other sites More sharing options...
CrixisCain Posted May 31, 2011 Author Share Posted May 31, 2011 I still haven't gotten a reply. I've also checked my spam folder and blocked senders list... Link to comment Share on other sites More sharing options...
masaiman Posted May 31, 2011 Share Posted May 31, 2011 I have exactly the same problem! It works fine but cant see a damn thing! its less than 2 months old... Would flashing the firmware help? I'd gladly give it a try, I have the required cable but where is the firmware? Link to comment Share on other sites More sharing options...
Wired Posted May 31, 2011 Share Posted May 31, 2011 I have exactly the same problem! It works fine but cant see a damn thing! its less than 2 months old... Would flashing the firmware help? I'd gladly give it a try, I have the required cable but where is the firmware?As Ram Guy stated, the pod needs to be replaced. Not a firmware issue. Link to comment Share on other sites More sharing options...
masaiman Posted June 1, 2011 Share Posted June 1, 2011 thanks wired, have filled in the RMA form yesterday, hopefully I'll hear from them soon. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted June 1, 2011 Corsair Employee Share Posted June 1, 2011 Francis, the request you made did not include a shipping address, if you have not been contacted you will want to submit an RMA request and let me know the case number so I can get it processed ASAP. masaiman What was your case number and i will see it gets taken care of? Link to comment Share on other sites More sharing options...
masaiman Posted June 2, 2011 Share Posted June 2, 2011 masaiman What was your case number and i will see it gets taken care of? Thanks for your reply, I didn't get a case number though? Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted June 2, 2011 Corsair Employee Share Posted June 2, 2011 Please check your email and spam folder it will send you a email conformation once the request has been made. Link to comment Share on other sites More sharing options...
masaiman Posted June 2, 2011 Share Posted June 2, 2011 Nothing received and nothing in my spam folder unfortunately. Iv'e re-sent the RMA and this time made a not of the case number that was on-screen... 2075017 Any help much appreciated Link to comment Share on other sites More sharing options...
masaiman Posted June 3, 2011 Share Posted June 3, 2011 Just an update... Still no confirmation email to my 2nd RMA request that I sent yesterday. (case no:2075017) An another note, if anyone would be so kind as to tell me the sequence of buttons, dial movements I need to do in order to change from Aux 1 input to line in input and vice versa that would great! Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted June 3, 2011 Corsair Employee Share Posted June 3, 2011 Your case has been received and directed to processing, they will ship the parts ASAP. Link to comment Share on other sites More sharing options...
masaiman Posted June 3, 2011 Share Posted June 3, 2011 Your case has been received and directed to processing, they will ship the parts ASAP. appreciate the update Link to comment Share on other sites More sharing options...
masaiman Posted June 6, 2011 Share Posted June 6, 2011 Sorry to be a pain but just wondered if/when the replacement will ship as Iv'e heard nothing via email. (ive checked all inboxes and spam folders) Many thanks. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted June 6, 2011 Corsair Employee Share Posted June 6, 2011 I am sorry I would not have that information, please contact our customer service for more information. Link to comment Share on other sites More sharing options...
masaiman Posted June 6, 2011 Share Posted June 6, 2011 Its a bit difficult as Im in the UK to phone them... Do you have an email address? Just to clarify my situation, My speaker pod failed last week, I requested an RMA on Wed 1st and got no reply via email with a case ref so I sent another the following day on the 2nd, this time I noted the case ref that was on the screen when filling in my details (2075017) but again I got no automated reply or any other reply so I posted here and you said my case has been received and directed to processing, they will ship the parts ASAP. If I login using my case ref at http://www.corsair.com/support/technicalsupport/ for an update I just get a page with my details about the RMA but the date purchased and where from boxes are empty so I have filled them in and re-submitted the form. I have done this twice now. At this stage Im a bit lost as to what to do, can you please check my case? Cheers. Link to comment Share on other sites More sharing options...
masaiman Posted June 6, 2011 Share Posted June 6, 2011 Sorry could'nt wait for a reply so just phoned your customer services at a costly sum to lovely old British Telecom! Thankfully I got through pretty quick and got connected to a guy who was very helpful. He said I'd not provided a contact address in my RMA, and thats why I'd had no reply as my RMA hadn't been approved. I explained there was no separate box for my address so I added it at the end of my message which obviously wasn't read! He's now passed my case to a "special guy" who deals solely with RMA's and hopefully I'll hear back in a day or 2. Iv'e now just received my RMA advised and RMA approved emails. Hope I get my replacement soon as playing Xbox with the in-built speakers is sooooo lame!! Link to comment Share on other sites More sharing options...
masaiman Posted June 6, 2011 Share Posted June 6, 2011 Ok Im starting to get a little annoyed now!... After receiving the RMA advised and RMA approved emails I received another, RMA assigned email. It reads... Dear Valued Corsair Customer, Thank you for your patience. For your return, please reference RMA #1233184. For your convenience, click the following link to automatically generate an address label for your return. http://www.corsair.com/support/rma_form/ Please also mark the RMA number clearly on your package, and ship your RMA to the following address: Attn: RMA Department Corsair B.V. Veluwezoom 50, 1327 AH Almere, The Netherlands Phone 510-657-8747 PACKAGING INSTRUCTIONS: * DO NOT return any Corsair product in a standard mailing envelope! Please only use a padded envelope or proper fitting box. * We strongly recommend using a carrier that will provide you with a tracking # and option for added insurance for your package. Any package that arrives empty will be returned to the sender. In addition, Corsair is not liable for any lost/stolen packages. Corsair will only replace the product which we physically receive. So now I have to ship, at my own cost, the control pod to The Netherlands using a trackable service costing around £10 and will take 2-3 working days for it to reach you, and then I have to wait for you to inspect it and then send a replacement which will take 9 working days at worst. So all in all this process, assuming I send the faulty unit back to you tomorrow, I can expect my replacement no later than 12 working days or by the 23rd of June! How comes other people who had the same problem just got replacements sent out with minimal fuss? I can't believe all this hassle! Im thinking of just giving themback to the retailer I bought them from, I really love the speakers but I did not expect all this hassle. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted June 6, 2011 Corsair Employee Share Posted June 6, 2011 I am sorry that is a standard reply you can install skype and call the toll free number for free and confirm but I think they will send the pod right away. Link to comment Share on other sites More sharing options...
masaiman Posted June 7, 2011 Share Posted June 7, 2011 Thanks for your reply, I dont mean to direct my frustration to you personally! I didn't realise I could call via skype, thanks for that. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted June 7, 2011 Corsair Employee Share Posted June 7, 2011 Its no problem at all I am sorry that happened to you and again we will take care of the issue. Link to comment Share on other sites More sharing options...
masaiman Posted June 8, 2011 Share Posted June 8, 2011 Phoned CS via skype (thx for that BTW!) and my replacement has already shipped! When I said I wasn't happy about paying returns shipping for the faulty unit, I was given your corsair UPS account number so I can arrange a free collection for it. So it looks like everything is sorted. Many thanks for your help and speedy responses Ram Guy :) Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted June 8, 2011 Corsair Employee Share Posted June 8, 2011 No worries and I am sorry you had to deal with this, please let me know if you have any more questions! Link to comment Share on other sites More sharing options...
shaner766 Posted July 1, 2011 Share Posted July 1, 2011 I am having the same problem and have already sent 3 rma request over the past couple months i just need a new control pod that's it. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted July 1, 2011 Corsair Employee Share Posted July 1, 2011 What was your case number? Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.