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  #1  
Old 10-23-2006, 06:52 AM
Vadim31087 Vadim31087 is offline
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Question

Guten Tag.
Leider kann ich kein English, deshalb schreibe ich auf Deutsch und übersetze unten mit "http://www.google.com/language_tools"

Mein Speicher ist Defekt. Mit "memtest86" über 100 Errors und das bei 9 Stunden Test.
Der zweite RAM ist denke ich ok. Mit "memtest86" nur 1 Error und das bei 12 Stunden Test.

Wenn ich die möglichkeit hätte würde ich aber trotzdem die beiden zuschicken und ihr kontrolliert beide auf fehler.
Mein Computer stürzt nach langem spielen oder arbeiten ab. Auch Browser und andere Anwendungen wie ICQ stürzen ab.

Beide Speicher habe ich am gleichen Tag vor ungefähr 2 Jahren gekauft. Jetzt möchte ich eigentlich mein Computer verkaufen und neues kaufen (habe sogar den Speicher ausgesucht: 2048MB DDR2 Corsair Value-Kit CL 5, PC5400/667 ). Aber leider kann ich mein jetziges Computer nicht verkaufen, da der Speicher defekt ist.




Good day.
Unfortunately I cannot English, therefore I write on German and translate down with “http://www.google.com/language_tools"

My memory is defect. With “memtest86” over 100 errors and at 9 hours test.
The second RAM is thinks I ok. With “memtest86” only 1 error and at 12 hours test.

If I the possibility would have I however nevertheless the two to dispatch and to it check both for errors. My computer falls after long plays or processes. Also Browser and other applications such as ICQ fall.

I bought both memory on the same day before approximately 2 years. Now I would like to actually sell my computer and buy new (even had selected the memory: 2048MB DDR2 Corsair VALUE kit CL 5, PC5400/667 ). But unfortunately I cannot sell my current computer, since the memory is defective.

Sorry RAM GUY or other people, but my English is very badly. I can speak German and Russian.

Last edited by Vadim31087; 10-23-2006 at 07:01 AM.
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  #2  
Old 10-23-2006, 02:30 PM
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You got the RMA number and sent your module to us already right?

Erhieltest du die RMA Zahl und schicktest uns deine Module?
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  #3  
Old 10-26-2006, 06:22 PM
Vadim31087 Vadim31087 is offline
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Dear Corsair Support team,

I'm sorry to bother you with my inquiry but I have a problem with my
memory kit I bought bought around 2 years ago. The memory is passing a
lot of errors and this is why I would like to take use of the warranty.
Unfortunately I can not find the invoice for the memory kit. Is it possible
to request direct RMA support with the item and serial number?

Best regards, Vadim

(To Text write me mien friend helped!)

Last edited by Vadim31087; 10-26-2006 at 06:26 PM.
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  #4  
Old 10-26-2006, 06:25 PM
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Please use the RMA request found in TSXpress or follow the link in my signature “I think I have a bad part!” and we will be happy to replace them or it! And please note that you are from the forum!
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  #5  
Old 10-27-2006, 08:27 AM
Vadim31087 Vadim31087 is offline
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Good Day!
I have filled out the form. So what should I do next?

If I send you the memory am I going to get any e-mails? I can not use my computer since the memory is missing and this is why I can not check any e-mails.
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  #6  
Old 10-27-2006, 01:33 PM
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You will get a email with the RMA# and directions where to send the modules!
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  #7  
Old 10-30-2006, 01:46 PM
Vadim31087 Vadim31087 is offline
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Hallo!
I becoming this Mail:
Quote:
... Please make sure that you have the latest bios for your MB and then load
optimized defaults and set the timings to "BY SPD" or "AUTO" and then test the
modules one at a time with www.memtest.org! Please allow memtest to run 2-3
passes on each module. If you still get errors, we will be happy to replace
them or it! However, if you get errors with both modules that would suggest some
other problem and I would test them in another system or MB to be sure. ...
whats next?

Thanks.
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  #8  
Old 10-30-2006, 06:56 PM
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I do not understand where you are at with this process? Have you submitted the RMA request?
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  #9  
Old 10-30-2006, 08:13 PM
Vadim31087 Vadim31087 is offline
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Yes i have.

after them i becoming this Emails:
1. Tech Support Express - RMA Request Received
Please do not reply directly to this e-mail as this address is not monitored.

Dear Valued Customer,

Your RMA request was received on 10/27/2006 7:01:17 AM. We will review this
request as soon as possible, and respond to you with an RMA number or further
suggestions/requests.

Thank You!

Corsair Memory Inc.
Corsair Corporate Headquarters
46221 Landing Parkway
Fremont, CA 94538
Phone http://www.corsair.com/en-us/company/contact
Fax 510-657-8748
http://tsx.corsair.com
http://www.corsairmemory.com
http://www.asktheramguy.com
----------------------------------

2. Tech Support Express - Ticket Updated
Please do not reply directly to this e-mail as this address is not monitored.

Your Corsair Support ticket Case # ******, has been updated. The password is
resetme.

Case Details

----------------------------------

The client Vadim ****** contacted support on 10/27/2006 6:59:00 AM regarding a
problem with their Motherboard Asus K8V Deluxe and the module part # VS512MB400.

Vadim says that their problem is best described as "I have tested the memory
with Memtest and seen failures, and/or, I have put the memory in a different
compatible system that I know is good, and it still fails. I don't want help
trying to solve the problem, I just want to replace the memory because I am an
expert and I know it is bad.

At this point Vadim checked off that their system was completely dead, and an
RMA was requested.

Vadim's CPU listed as [ not provided ]

Vadim's Power Supply listed as [ not provided ]

Vadim's Video Card listed as [ not provided ]

The Memory Settings are listed as [ not provided ]

Vadim provided no other details on this issue.

Vadim is not overclocking their motherboard/system.

No Memtest Results Provided.

No Overclocking Results Provided.

----------------------------------

If you wish to update the details of this ticket, you may do so by visiting
http://tsx.corsair.com.

Any details that need to be changed can be made in the ticket.

Thank You!

Corsair Memory Inc.
Corsair Corporate Headquarters
46221 Landing Parkway
Fremont, CA 94538
Phone http://www.corsair.com/en-us/company/contact
Fax 510-657-8748
http://tsx.corsair.com
http://www.corsairmemory.com
http://www.asktheramguy.com
----------------------------------

3. After 3 Days (Today i becoming this): Tech Support Express - New Message
Please do not reply directly to this e-mail as this address is not monitored.

To reply to this message, simply visit
LINK

Vadim, Corsair Technical Support has sent you a message regarding Case # ******

----------------------------------

Please make sure that you have the latest bios for your MB and then load
optimized defaults and set the timings to "BY SPD" or "AUTO" and then test the
modules one at a time with www.memtest.org! Please allow memtest to run 2-3
passes on each module. If you still get errors, we will be happy to replace
them or it! However, if you get errors with both modules that would suggest some
other problem and I would test them in another system or MB to be sure.



----------------------------------

Thank You!

Corsair Memory Inc.
Corsair Corporate Headquarters
46221 Landing Parkway
Fremont, CA 94538
Phone http://www.corsair.com/en-us/company/contact
Fax 510-657-8748
http://tsx.corsair.com
http://www.corsairmemory.com
http://www.asktheramguy.com
----------------------------------

Last edited by Vadim31087; 10-30-2006 at 08:15 PM.
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  #10  
Old 10-30-2006, 08:47 PM
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What is your Case number and I will get it looked at?
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  #11  
Old 10-31-2006, 02:56 PM
Vadim31087 Vadim31087 is offline
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Good Day!
Here is the Case Number: Case # 223478
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  #12  
Old 10-31-2006, 03:02 PM
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Message sent and its awaiting processing in CSG!
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  #13  
Old 10-31-2006, 03:54 PM
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What is CSG?
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  #14  
Old 10-31-2006, 04:24 PM
Vadim31087 Vadim31087 is offline
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I think Corsair Support Guy or so
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  #15  
Old 10-31-2006, 04:33 PM
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Actually Customer Service Group! LOL sorry should have said Customer Service!
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