Vadim31087 Posted October 23, 2006 Share Posted October 23, 2006 Guten Tag. Leider kann ich kein English, deshalb schreibe ich auf Deutsch und übersetze unten mit "http://www.google.com/language_tools" Mein Speicher ist Defekt. Mit "memtest86" über 100 Errors und das bei 9 Stunden Test. Der zweite RAM ist denke ich ok. Mit "memtest86" nur 1 Error und das bei 12 Stunden Test. Wenn ich die möglichkeit hätte würde ich aber trotzdem die beiden zuschicken und ihr kontrolliert beide auf fehler. Mein Computer stürzt nach langem spielen oder arbeiten ab. Auch Browser und andere Anwendungen wie ICQ stürzen ab. Beide Speicher habe ich am gleichen Tag vor ungefähr 2 Jahren gekauft. Jetzt möchte ich eigentlich mein Computer verkaufen und neues kaufen (habe sogar den Speicher ausgesucht: 2048MB DDR2 Corsair Value-Kit CL 5, PC5400/667 ;): ). Aber leider kann ich mein jetziges Computer nicht verkaufen, da der Speicher defekt ist. Good day. Unfortunately I cannot English, therefore I write on German and translate down with “http://www.google.com/language_tools" My memory is defect. With “memtest86” over 100 errors and at 9 hours test. The second RAM is thinks I ok. With “memtest86” only 1 error and at 12 hours test. If I the possibility would have I however nevertheless the two to dispatch and to it check both for errors. My computer falls after long plays or processes. Also Browser and other applications such as ICQ fall. I bought both memory on the same day before approximately 2 years. Now I would like to actually sell my computer and buy new (even had selected the memory: 2048MB DDR2 Corsair VALUE kit CL 5, PC5400/667;): ). But unfortunately I cannot sell my current computer, since the memory is defective. Sorry RAM GUY or other people, but my English is very badly. I can speak German and Russian. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted October 23, 2006 Corsair Employee Share Posted October 23, 2006 You got the RMA number and sent your module to us already right? Erhieltest du die RMA Zahl und schicktest uns deine Module? Link to comment Share on other sites More sharing options...
Vadim31087 Posted October 26, 2006 Author Share Posted October 26, 2006 Dear Corsair Support team, I'm sorry to bother you with my inquiry but I have a problem with my memory kit I bought bought around 2 years ago. The memory is passing a lot of errors and this is why I would like to take use of the warranty. Unfortunately I can not find the invoice for the memory kit. Is it possible to request direct RMA support with the item and serial number? Best regards, Vadim (To Text write me mien friend helped!) Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted October 26, 2006 Corsair Employee Share Posted October 26, 2006 Please use the RMA request found in TSXpress or follow the link in my signature “I think I have a bad part!” and we will be happy to replace them or it! And please note that you are from the forum! Link to comment Share on other sites More sharing options...
Vadim31087 Posted October 27, 2006 Author Share Posted October 27, 2006 Good Day! I have filled out the form. So what should I do next? If I send you the memory am I going to get any e-mails? I can not use my computer since the memory is missing and this is why I can not check any e-mails. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted October 27, 2006 Corsair Employee Share Posted October 27, 2006 You will get a email with the RMA# and directions where to send the modules! Link to comment Share on other sites More sharing options...
Vadim31087 Posted October 30, 2006 Author Share Posted October 30, 2006 Hallo! I becoming this Mail: ... Please make sure that you have the latest bios for your MB and then load optimized defaults and set the timings to "BY SPD" or "AUTO" and then test the modules one at a time with http://www.memtest.org! Please allow memtest to run 2-3 passes on each module. If you still get errors, we will be happy to replace them or it! However, if you get errors with both modules that would suggest some other problem and I would test them in another system or MB to be sure. ... whats next? Thanks. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted October 30, 2006 Corsair Employee Share Posted October 30, 2006 I do not understand where you are at with this process? Have you submitted the RMA request? Link to comment Share on other sites More sharing options...
Vadim31087 Posted October 31, 2006 Author Share Posted October 31, 2006 Yes i have. after them i becoming this Emails: 1. Tech Support Express - RMA Request Received Please do not reply directly to this e-mail as this address is not monitored. Dear Valued Customer, Your RMA request was received on 10/27/2006 7:01:17 AM. We will review this request as soon as possible, and respond to you with an RMA number or further suggestions/requests. Thank You! Corsair Memory Inc. Corsair Corporate Headquarters 46221 Landing Parkway Fremont, CA 94538 Phone 510-657-8747 Fax 510-657-8748 http://tsx.corsair.com http://www.corsairmemory.com http://www.asktheramguy.com ---------------------------------- 2. Tech Support Express - Ticket Updated Please do not reply directly to this e-mail as this address is not monitored. Your Corsair Support ticket Case # ******, has been updated. The password is resetme. Case Details ---------------------------------- The client Vadim ****** contacted support on 10/27/2006 6:59:00 AM regarding a problem with their Motherboard Asus K8V Deluxe and the module part # VS512MB400. Vadim says that their problem is best described as "I have tested the memory with Memtest and seen failures, and/or, I have put the memory in a different compatible system that I know is good, and it still fails. I don't want help trying to solve the problem, I just want to replace the memory because I am an expert and I know it is bad. At this point Vadim checked off that their system was completely dead, and an RMA was requested. Vadim's CPU listed as [ not provided ] Vadim's Power Supply listed as [ not provided ] Vadim's Video Card listed as [ not provided ] The Memory Settings are listed as [ not provided ] Vadim provided no other details on this issue. Vadim is not overclocking their motherboard/system. No Memtest Results Provided. No Overclocking Results Provided. ---------------------------------- If you wish to update the details of this ticket, you may do so by visiting http://tsx.corsair.com. Any details that need to be changed can be made in the ticket. Thank You! Corsair Memory Inc. Corsair Corporate Headquarters 46221 Landing Parkway Fremont, CA 94538 Phone 510-657-8747 Fax 510-657-8748 http://tsx.corsair.com http://www.corsairmemory.com http://www.asktheramguy.com ---------------------------------- 3. After 3 Days (Today i becoming this): Tech Support Express - New Message Please do not reply directly to this e-mail as this address is not monitored. To reply to this message, simply visit LINK Vadim, Corsair Technical Support has sent you a message regarding Case # ****** ---------------------------------- Please make sure that you have the latest bios for your MB and then load optimized defaults and set the timings to "BY SPD" or "AUTO" and then test the modules one at a time with http://www.memtest.org! Please allow memtest to run 2-3 passes on each module. If you still get errors, we will be happy to replace them or it! However, if you get errors with both modules that would suggest some other problem and I would test them in another system or MB to be sure. ---------------------------------- Thank You! Corsair Memory Inc. Corsair Corporate Headquarters 46221 Landing Parkway Fremont, CA 94538 Phone 510-657-8747 Fax 510-657-8748 http://tsx.corsair.com http://www.corsairmemory.com http://www.asktheramguy.com ---------------------------------- Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted October 31, 2006 Corsair Employee Share Posted October 31, 2006 What is your Case number and I will get it looked at? Link to comment Share on other sites More sharing options...
Vadim31087 Posted October 31, 2006 Author Share Posted October 31, 2006 Good Day! Here is the Case Number: Case # 223478 Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted October 31, 2006 Corsair Employee Share Posted October 31, 2006 Message sent and its awaiting processing in CSG! Link to comment Share on other sites More sharing options...
Wired Posted October 31, 2006 Share Posted October 31, 2006 What is CSG? Link to comment Share on other sites More sharing options...
Vadim31087 Posted October 31, 2006 Author Share Posted October 31, 2006 I think Corsair Support Guy or so :sigh!: Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted October 31, 2006 Corsair Employee Share Posted October 31, 2006 Actually Customer Service Group! LOL sorry should have said Customer Service! :D: Link to comment Share on other sites More sharing options...
Vadim31087 Posted October 31, 2006 Author Share Posted October 31, 2006 Ok thanks. I becoming last Mail with RMA Number ;): Quastion: Should i put something else into the letter? Thanks, very good Support... Link to comment Share on other sites More sharing options...
Vadim31087 Posted November 1, 2006 Author Share Posted November 1, 2006 I have 2 bad Memorys and in the Mail stnad: "Returning Qty: 1". Can i send nevertheless 2 RAMs? A great many ask. But it is to be made better than foult. I want also that it no difficulties have. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted November 2, 2006 Corsair Employee Share Posted November 2, 2006 What is the part# you listed? If you posted VS2GBKit400C3 for example the quantity would be "1" but if you listed the part# as VS1BG400C3 then the quantity would be "2"! Link to comment Share on other sites More sharing options...
Vadim31087 Posted November 2, 2006 Author Share Posted November 2, 2006 Returning Qty: 1 Returning Part #: VS512MB400 hmm Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted November 2, 2006 Corsair Employee Share Posted November 2, 2006 You should get them both replaced so they both match. Link to comment Share on other sites More sharing options...
Vadim31087 Posted November 22, 2006 Author Share Posted November 22, 2006 Dear Corsair Support team, I got the memory yesterday. I am very satisfied with your support. It was much better than I've expected it. Because of this I'm going to buy Corsair Memory for my next PC! Thanks for best support! Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted November 22, 2006 Corsair Employee Share Posted November 22, 2006 Thank you for taking the time to let us know and please let me know if you have any questions! Link to comment Share on other sites More sharing options...
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