CCallahan Posted January 11, 2020 Share Posted January 11, 2020 I'm using the HX1000i and it is recognized in iCue. However, all of the readings are blank, meaning it is not reporting temp, voltage, etc. Wouldn't think the USB port is bad since iCue can still see the device. What is the best way to troubleshoot this further? Link to comment Share on other sites More sharing options...
CCallahan Posted January 12, 2020 Author Share Posted January 12, 2020 After starting up the computer today it started reporting again. Not sure what is causing it to do that. Link to comment Share on other sites More sharing options...
c-attack Posted January 12, 2020 Share Posted January 12, 2020 Other monitoring tools may get into conflict with iCUE over polling the same devices. If you are using AIDA, HWiNFO, etc. at the same time, you need to disable monitoring of the Corsair devices in those programs. This is usually the issue with missing data fields or gibberish values (12v rail = 3.3v, etc). The other thing to be aware of is the HX and AXi PSUs don't really wake up from S3 sleep. After you resume, the device reverts back to its default behavior (fan profile and settings). You can toggle the fan all you want, but the PSU won't accept the setting. Normally voltages are there and it appears to be working normally, so more likely you are looking at the issue above, but just FYI. You either need to reconnect the USB for the PSU (a real pain if internal) or restart the PC. I run a USB connector to the rear panel on that build so I can jump start when needed. Link to comment Share on other sites More sharing options...
CCallahan Posted January 27, 2020 Author Share Posted January 27, 2020 There is no other monitoring software installed. Also, the PC is not set to go to sleep so it is either running or coming up from a restart/full power on. The USB is inside the case so yes, this makes it difficult to just unplug and reconnect. It still works but on occasion won't report any readings. I'll just deal with it. Wanted to make sure the PSU wasn't faulty. Link to comment Share on other sites More sharing options...
DevBiker Posted January 27, 2020 Share Posted January 27, 2020 If you can enable diagnostic logging and then post the logs when it goes on the fritz again, we can send it over to Corsair for review. Link to comment Share on other sites More sharing options...
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