T1 Race Chair Gas lift to small for Chair base

I bought a gaming chair and then i had the same problem. Later I bought me a new gaming chair. here

Same issue. Contacted the vendor and Corsair.

Corsair came back with:

"We appreciate your time reaching us, please be advised that we have consulted our product specialist for chairs. We would like to inform you that this unit was redesigned to sit very low in the 5 spoke, it will almost touch the floor on a hard surface, the carpet will sink the wheels and be a little closer as well.

 

Please let us know if you need further assistance. "

 

And this I know is not true, as some of you guys have pointed out, the product does not meet the size specifications.

 

Challenged this back and see where it gets me but so far, it's been a proper nuisance. I have many Corsair products (keyboards, mice, headset, RAM, PSU, AIO cooler, fans, case) and never a single issue. I think maybe they should stay with what they're good at.

 

How did you get on. Also anyone who got new parts got any pics. 🤔

How did you get on. Also anyone who got new parts got any pics. 🤔

 

They refused to accept the fault; all they admitted is that the specs on their website and the vendor's site are not correct for the chair.

 

So this is no longer a case of incompetence in manufacturing but bad design and false advertising

This weekend I sadly returned mine back to the retailer. I place blind faith in Corsair stuff when I build my PC's. Sadly the same quality that I simply expect just wasn't there when it came to my chair. In addition to the specifications and low profile of the gas canister, the stitching on the front of the seat looked stretched and unlikely to last also.

Well i bought this chair aswell in my country and the authorized dsitributor/reseller never contact me back. The solution is easy. Change the chair star base and the housing of the gas lift cylinder. The chair star base hole is bigger than the gas lyft cylinder, that's why you see, sometimes, the last one touching the ground. It's very bad design or a faulty manufacturing piece (chair star base).

Hey guys, if you've already put in a ticket for the chair, please PM me the number so I can ask for some fresh eyes on it. And we definitely shouldn't be asking you to send in a whole chair, we can get this straightened out.

 

Are you able to assist as well please?

 

I have the same problem and I do have a case with customer support logged.

Hello, I have the same issue. I purchased a T1 Racer on March 23rd, 2020 and noticed the same issue: the gas lift is the wrong shape and sinks right through until he thicker section at the top stops it, meaning that the chair will not rise to the advertised height. I phoned German support and was sent a new gas lift immediately. It arrived today. Unfortunately, it is the same type. I have got in touch with German support again, and I am hoping for a workable solution. I don't want to return the chair as it is comfortable and attractive otherwise. -Delahunt

Hello, I have the same issue. I purchased a T1 Racer on March 23rd, 2020 and noticed the same issue: the gas lift is the wrong shape and sinks right through until he thicker section at the top stops it, meaning that the chair will not rise to the advertised height. I phoned German support and was sent a new gas lift immediately. It arrived today. Unfortunately, it is the same type. I have got in touch with German support again, and I am hoping for a workable solution. I don't want to return the chair as it is comfortable and attractive otherwise. -Delahunt

 

Same as me, they sent the same item. Waiting to see if they can help any further, great support so far!

So, Corsair support were fantastic.

 

They send me the new shock and wheels, sadly this didn't work so they sent me a whole new spider spoke and chair mounting bracket.

 

All is sorted, chair is fantastic again!

 

Top notch, brilliant!

Corsair support is excellent. I wish the products were as good. I'm on my third set of casters in less than 18 months with my T1 chair. Left armrest is broken as well, it quit moving in any direction.

Well, we are a group of poor people with a concrete problem with the Corsair Chairs. Same problem with the T1 Race (2018) bought on @mazon. I couldn't believe this, why my table and chair have this big gap of height? It was also a gift for my birthday in addition to my first gamer chair thought for my shoulder in first appeal.

No reviews said this, neither guide of 'best by in 2020' unbelievable. I just wrote my temporary review and contacted directly Corsair support for check of quality. In this case warranty would be available to send us the replacment and warn the resellers.

 

So I discovered that I'm not alone, here in photo my personal study of lift piston gas and/or bad build of base legs.

 

https://www.dropbox.com/s/w32et20drmoia8u/T1-Race-troubleshooting.jpg?dl=0

Edited May 6, 2020 by dvdandre
Link not work?

I just registered for the same thing, I just bought the chair and is really really low, like there is no way this is something normal.

 

Returning the chair is just a huge hassle, this should be advertised when buying the product, I have contacted corsair support, but still no answer.

 

Is there anything that can be done?

I purchased this chair in June 2019 to assist with my disability accommodation at work, and I paid over three hundred dollars for it.

 

It’s been this low and all standard desks are 30 inches tall, yet this chair with the gas cylinder problem, sits it’s highest at 26 inches.

 

Thus, the chair that I purchased to accommodate a physical disability, is now causing me other physical issues (such as shoulder pains) due to the height difference of the chair and the standards desk.

 

How can I put in a ticket for the gas cylinder or wheel base to be replaced please?

Same issue for me. Bought this chair on March/2020.

Gas cylinder is too close to the floor and chair is too low.

This is actually killing my back.

I will contact support let's hope they will help me!

Just got a new chair with the same problem.

I will fix on my own.

I just got the exact same issue, chair is wayyy too low from the advertised specs on their FAQ pages. 420mm should be the minimum setting. My minimum setting is about 305mm and the highest is 380mm. Contacted support and I'm hoping they can resolve this.

Same issue here after two days of use. The lift piston is 1cm from the floor. Have anyone tried those replacement lifts from Amazon?

Same problem, Bought this middle of last year, When i first assembled it the gas lift was about an inch from the floor but at the time i still thought this wasn't quite right but hey i just went with it and used it.

 

Over time the gas lift has sank even further into the base and is now scraping the floor (marking my flooring).

But unfortunately i can't find the receipt so now i'm furious.

 

The quality of this chairs gas lift and base is just mind boggling stupid, Who ever designed this with theses tolerances needs flogging. Why on earth would you have a gas lift chair and sit it this low in the base.

 

Luckily i kept my old chair and it just so happens the base plate is the same so binned the corsair junk and used my old one.

 

Seems like this is a common problem, Just a shame corsair aren't coming out and admitting it.

Before it went to the Binman i thought i would do a fix for others to follow.

 

1 - Grab an old silicone sealer tube the type you use in a sealer gun, this is roughly the same size as the chair base but slightly smaller.

 

2 - Place the tube inside of the chair base until flush with bottom and mark with a pen.

 

3 - Remove and cut were you marked, Please don't be a wally and make sure it is a used tube and the plunger is past you're cut mark is lol. If not waist some more :sunglasse

 

4 - Once you have you're peace of tube take a sharp knife and cut down 1!! side of the tube along the full length.

 

5 - Place inside of the base and using you're fingers to hold it in place slide it over the gas lift pushing down firmly.

 

Job done you're chair gas lift is now fixed and at the correct height it should have been.

 

Ps - You prob need a block of wood and a heavy hammer to knock out the gas lift from the base.

 

Now time to swap bases back over :mad:

Well done Craig.

 

I also got around this. I've bought a replacement lift from amazon (specs attached).

 

It was easier than I thought to change.

 

1 - I've detached the base from the seat (removing the four screws).

 

2 - Using a hammer I beat the base (seat side) until it was released from the lift (thinner part). You don't need to beat strongly, give medium force bangs every corner. If you have the chair for a long time, I'd recommend applying some WD40 to help it to be released.

 

3 - Using the hammer aside I gave some beats on the bottom part of the lift, holding the wheels base with one hand.

 

I haven't used WD40 to help it slide off because my chair is almost new, got it only 3 weeks, I think it's worth to try though.

 

After installing the new lift, the collapsed height is the previous maximum height.

If you're less than 1.80m tall, I'd suggest trying a smaller lift or Craig's solution.

Well done Craig.

 

I also got around this. I've bought a replacement lift from amazon (specs attached).

 

It was easier than I thought to change.

 

1 - I've detached the base from the seat (removing the four screws).

 

2 - Using a hammer I beat the base (seat side) until it was released from the lift (thinner part). You don't need to beat strongly, give medium force bangs every corner. If you have the chair for a long time, I'd recommend applying some WD40 to help it to be released.

 

3 - Using the hammer aside I gave some beats on the bottom part of the lift, holding the wheels base with one hand.

 

I haven't used WD40 to help it slide off because my chair is almost new, got it only 3 weeks, I think it's worth to try though.

 

After installing the new lift, the collapsed height is the previous maximum height.

If you're less than 1.80m tall, I'd suggest trying a smaller lift or Craig's solution.

 

This is a good alternative if its out of warranty however Corsair should be taking responsibility for this, we shouldn’t have to fix a poor design fault ourselves. Im guessing nearly every T1 Race manufactured must be suffering this issue with the gas lift.

 

I was given a whole new chair as I was having issues with the locking mechanism with the lift as well as the poor lift height and the problems with the height of the gas lift are exactly the same with the replacement. What are the odds of that happening?

 

Contacted support again and its more of an agonising wait for a response.

Same has happened to me. Bought the Corsair T1 Race 2018 Black/Red Gaming Chair from eBuyer in December 2019. My girlfriend noticed that my chair was tearing up the carpet, and I assumed it was the wheels. Upon further inspection, the gas lift canister is scraping the floor and pulling chunks of carpet out.

 

I've tried hammering it and have managed to budget it ~1cm so it's no longer in contact, but for how long? Also have wrapped the rough edges of the metal with gaffa tape to try and save my carpet lol.

 

Will get in touch with support and see what happens next...

 

https://i.imgur.com/jHqUrxa.jpg

 

Edit: I've raised an RMA request with Corsair support - will update as soon as I know more. For anyone who does the same, make sure you take a picture of the bottom of the seat, you'll find the product code (begins with 'C') and serial number there.

Edited July 7, 2020 by mylesmoo

Unfortunately i bought this chair last month only to discover this issue and then realizing i am not the only one.

What surprises me more is that none of the reviews anywhere highlight this major design problem. I will damn make sure I do my part here.

To add to the miseries, there is no dedicated customer support/stores in India for Corsair (you have to coordinate everything from the US Toll Free Support. Enter a ticket with them and then they will transfer it to someone in India and then he will assist... I hope you understand the whole workaround that goes)

 

Coming back to the resolution, I have entered a ticket after seeing all my "Brothers in Pain" and I am being asked for

1. Product Info:

2. Part Number:

3. Serial Number:

 

Can someone please advise where can i find these 3?

 

The sticker (containing the Bar-code) at the bottom of the chair depicts

1. 12 digit number starting with 00..........

2. A Number in the Format CF-7 digits-WW

 

Any help here would be greatly appreciable.

 

I mean no hate... but i have seriously started doubting the Corsair Products now.

The Corsair K95 RGB Keyboard had keys popping off and hitting my face when i used to type :evil:

Now, this chair is a Bummer. Don't even ask how tough it is for a normal user to dismantle the parts and take them for RMA. I was fortunate enough to go through the Knowledge base here, but, just think of someone who does not

 

(Dear CORSAIR, not everyone keeps a Rubber Mallet and WD40 in their homes).

 

I will keep everyone posted here on the developments...

 

1. Product Info:

2. Part Number:

3. Serial Number:

 

Can someone please advise where can i find these 3?

 

The sticker (containing the Bar-code) at the bottom of the chair depicts

1. 12 digit number starting with 00..........

2. A Number in the Format CF-7 digits-WW

 

Any help here would be greatly appreciable.

 

The CF number is your part number and the other one is the serial. The product info I guess would be the product name, i.e., Corsair T1 2018