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  #1  
Old 09-15-2015, 09:31 PM
matmoua matmoua is offline
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Default Corsair Void dead won't charge or turn on.

Today it stopped working. No power and won't turn on. The charging lights don't come on even after charging it over night. I bought this on 8/28. It's not the cord, I tested it on my phone to make sure it would give my phone a charge. Any ideas?

Last edited by matmoua; 09-15-2015 at 09:56 PM.
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  #2  
Old 09-16-2015, 10:41 AM
Toasted Toasted is offline
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It may be dead. Does Windows detect the "headset" when its charging?
it will be under the unspecified list in Devices and Printers (Control Panel).
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  #3  
Old 09-18-2015, 11:44 AM
matmoua matmoua is offline
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I'm not sure, it would play the sound when I plugged it in and unplugged it but nothing else. I RMA'd it through newegg but corsair said they'd take care of the problem too if newegg didn't. I'm hoping for the better.
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  #4  
Old 09-19-2015, 11:18 PM
Babyfarts Babyfarts is offline
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Same thing happened to me just about an hour ago, been having no problems for 3 weeks, I left my PC for an hour and when I came back my headset was dead and it won't turn on again.
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  #5  
Old 09-22-2015, 01:35 PM
Corsair Chris Corsair Chris is offline
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It's actually going into bootloader mode. Send me a PM with your email address and I'll send how to fix it.
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  #6  
Old 09-25-2015, 10:25 AM
whiteninjazx6r whiteninjazx6r is offline
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Why are we having to request info on fixing these things. And why are they randomly doing to boot loader mode anyway. Mine haven't done this...yet...but I have zero indication of when my headset is charging or not. And no indication of when they are on our not. Most of the time the software stops reporting what my battery life is our if they are charging or not. Have to reboot the software our my computer. Mic is sub par...but it will do. Sound quality is decent but nothing to write home about. What did I pay $130 for? I love corsair, but unless these are patched thru firmware within 2 weeks, they're getting returned for Logitech G933. First time I've ever been disappointed with corsair. Sad day. Lol
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  #7  
Old 09-25-2015, 01:22 PM
Corsair Chris Corsair Chris is offline
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So there are multiple things that could indicate that the headset is charging, the earcups will cycle through the rainbow and the InfoMic should light up. If neither of those are working whenever you're charging, it's completely possible that your headset was defective.

Could you elaborate more on the software issue that you're experiencing? Which version of the software are you using?
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  #8  
Old 09-26-2015, 09:25 AM
Toasted Toasted is offline
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@Chris

The LEDs on the side will not cycle through the rainbow if you plug the charging cable in with the headset off. It will cycle through the colours if you either turn it back on and off or plug the charging cable in when the headset is on and turn it off.

@whiteninja

When the headset is on, the default lighting set to the sides is a red coloured blink. If you don't have that, turn on the headset and make sure the brightness is not at 0 and that a lighting effect is selected.

Another way to determine whether the headset is on and connected to the dongle is to look at the dongle LED. It will be solid when the headset is on and connected. Blinking indicates no connection.

Regarding the microphone issue, have you tried bending the microphone if you haven't already?
http://forum.corsair.com/v3/showthread.php?t=149607
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  #9  
Old 09-26-2015, 06:24 PM
MichaelWabbit MichaelWabbit is offline
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Angry My Void is not turning on after working perfectly fine

I got this thing recently, I want to say August 30th. I switch it between my laptop and desktop whenever I need to effortlessly.
I turned it off, then tried to turn it back on about...ooooohhh...30 minutes ago, it will not turn on. The device drivers on both computers know it's there but the power button is not turning the darn thing on or off or anything. I would like help on how to fix this because...well...now it's just an expensive paperweight after less than a month of usage
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  #10  
Old 09-26-2015, 06:27 PM
MichaelWabbit MichaelWabbit is offline
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Apparently, after looking in the forums, it might be in boot-loader mode. Anyways, help please
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  #11  
Old 09-27-2015, 12:07 AM
BaconMage BaconMage is offline
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I bought mine Sept. 8th, its now the 26th and it will no longer turn on, charge, or light up. I still have the receipt so hopefully bestbuy will take it back even though they have a 15 day policy.
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  #12  
Old 09-27-2015, 04:18 PM
Rajko Rajko is offline
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I seem to have the same problem with my brand new void wireless.
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  #13  
Old 09-27-2015, 07:15 PM
Egitel Egitel is offline
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Default Won't Power On?

Just bought this headset less than a week ago, was using it earlier today, left it on the charger and walked away, came back and now it won't power on at all. It's the Void RGB Yellow Jacket edition. So far not sure if I'm happy with this headset, coming from the Vengeance 1500 v2, and now the headset won't power on at all. From what I can tell searching the thread there appears to be an issue with Void headsets getting stuck in bootloader mode? Why isn't there a sticky on how to fix this, why do we need to be told individually in private? Either way, a quick response would be great as I'm trying to get back into a game and need to be able to hear.
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  #14  
Old 09-27-2015, 08:02 PM
MichaelWabbit MichaelWabbit is offline
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To all people having a problem with the VOID being in boot loader mode. Since the Corsair is NOT replying promptly in the matter, let the battery die out, that is do not use it. Update the firmware, then plug it back in to charge. The dead battery should allow you to get it functioning properly again. I do knot know why this is the case but I will be asking Corsair to see if there is anyway to avoid this problem in the future
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  #15  
Old 09-27-2015, 08:47 PM
Rajko Rajko is offline
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Quote:
Originally Posted by MichaelWabbit View Post
To all people having a problem with the VOID being in boot loader mode. Since the Corsair is NOT replying promptly in the matter, let the battery die out, that is do not use it. Update the firmware, then plug it back in to charge. The dead battery should allow you to get it functioning properly again. I do knot know why this is the case but I will be asking Corsair to see if there is anyway to avoid this problem in the future

Not sure about other users, but one of my last actions before it bombed out on me was to disable the lighting.

@MicahelWabbit, any tips on how long it needs to sit unpowered and uncharged before it's battery gives out?
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