mistergin Posted August 2, 2013 Share Posted August 2, 2013 This has been killing me over the past few days, hoping someone can let me know if I'm doing something horribly wrong before I contact support to RMA anything.. I have the MOLEX plug for the fan controller in the front panel connected to the power supply. If Speed Control is in 'OFF' position (bottom), I can toggle the LEDs off and on with the LED on/off button. If Speed Control is in MEDIUM or HIGH position, LEDs cannot be toggled on/off with the button. If they were on when the Speed Control toggle was OFF, they automatically turn off when the Speed Control toggle is changed. In ALL possible scenarios of the above, none of the fans (2 front OR side) ever turn on. I've disconnected the front panel and didn't see any burnt wires, I've tried several MOLEX cables from my power supply (SeaSonic M12ii 650w), and none of them make a difference. I've also connected the fans one at a time and still, the Speed Control seems to be the factor that determines whether the LEDs can be turned on. In any arrangement, the 3 fans never turn on. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted August 2, 2013 Corsair Employee Share Posted August 2, 2013 I'm sure this is a defective fan controller. Please go to corsair.force.com and put in your RMA request through Corsair customer portal. You may have to create new username and password if you’re a new portal user. Once your account created, submit an RMA and enter this part number: CC-8930017 Submit the request, and wait for an update from us. Link to comment Share on other sites More sharing options...
mistergin Posted August 2, 2013 Author Share Posted August 2, 2013 Thanks RAM GUY. I've got a ticket open now with that part number. I'll post back with updates as they come along :) If you'd like my ticket number, feel free to throw me a PM. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted August 2, 2013 Corsair Employee Share Posted August 2, 2013 You're welcome. Please post your ticket number here. I'll make sure someone will take care of it. Link to comment Share on other sites More sharing options...
mistergin Posted August 3, 2013 Author Share Posted August 3, 2013 Hmm, never received any further contact regarding the issue so I've initiated a return on the case and ordered another brand as a replacement. Thanks for the quick reply though, RAM GUY :) Link to comment Share on other sites More sharing options...
tizrmonky Posted August 26, 2014 Share Posted August 26, 2014 The front fans pin connector connects to the big side fan connector Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.