Dmbeirne Posted May 24, 2020 Share Posted May 24, 2020 (edited) Hi guys, I built a PC yesterday with the Corsair Hydro 100i RGB Platinum, Hydro Series, 240 mm Radiator (Dual ML PRO 120 mm RGB PWM Fans, Advanced RGB Lighting and Fan Control with Software) Liquid CPU Cooler, Black as the CPU cooler. The RGB on the Pump works perfectly fine but the RGB on the fans do not seem to work. I downloaded the iCUE programme and the programme seems to think the RGB lights are working, allowing me to change the arrays etc. The fans work perfectly performance wise I checked the connections and the RGB Connectors are connected to the cables from the pump. Any help or suggestions would be greatly appreciated UPDATE: After contacting corsair and various troubleshooting, we confirmed that the product was indeed faulty and got an advanced RMA so that there will be no downtime for the PC. Full replacement of the device. Edited June 24, 2020 by Dmbeirne Solved Link to comment Share on other sites More sharing options...
Bloodrain28 Posted May 24, 2020 Share Posted May 24, 2020 Are you using a commander pro by chance? Link to comment Share on other sites More sharing options...
Dmbeirne Posted May 24, 2020 Author Share Posted May 24, 2020 Are you using a commander pro by chance? No I am not, I have 1x case fan (not corsair) and then the 2 cooler fans for the radiator Link to comment Share on other sites More sharing options...
c-attack Posted May 24, 2020 Share Posted May 24, 2020 If you set the "instant lighting" to any random color, do the fans come on? This overrides and current settings and can be removed with the 'X" in the drop down. Link to comment Share on other sites More sharing options...
Dmbeirne Posted May 24, 2020 Author Share Posted May 24, 2020 If you set the "instant lighting" to any random color, do the fans come on? This overrides and current settings and can be removed with the 'X" in the drop down. Tried this unfortunately still no luck with the fans Link to comment Share on other sites More sharing options...
c-attack Posted May 24, 2020 Share Posted May 24, 2020 It seems odd to have a dual lighting failure that affects the fans and not the pump, I suppose it could be somewhere in the 2 fan chain. Ideally, you'd like to be able to connect the two ML-RGB fans to another Corsair lighting controller to see if they work, but that is likely not an available option. I think the best course of action is to contact Corsair Support. It could be in the RGB splitter. It could be the lighting controller. It could be the fans. But all of those fixes are hardware problems and the parts need to come from Corsair. Link to comment Share on other sites More sharing options...
Dmbeirne Posted May 24, 2020 Author Share Posted May 24, 2020 It seems odd to have a dual lighting failure that affects the fans and not the pump, I suppose it could be somewhere in the 2 fan chain. Ideally, you'd like to be able to connect the two ML-RGB fans to another Corsair lighting controller to see if they work, but that is likely not an available option. I think the best course of action is to contact Corsair Support. It could be in the RGB splitter. It could be the lighting controller. It could be the fans. But all of those fixes are hardware problems and the parts need to come from Corsair. I’ve made a support ticket so hopefully they come back to me now with an answer! Thanks for the help, Any suggestions still welcome as corsair usually take a couple days to respond Link to comment Share on other sites More sharing options...
Inkedcaptain Posted March 11, 2021 Share Posted March 11, 2021 If your AIO cooler is not lighting up, check that all cables are attached to the cooler and plugged in. This includes the SATA power plug to your PSU and potentially a USB cable that connects to your motherboard. Some third-party PSUs may not fully support iCUE-enabled coolers such as the iCUE Platinum and Pro XT Series AIOs due to lacking the +3.3V wire that the coolers rely on to power their RGB LEDs. Some SATA power extensions included with cases also turn out to be incompatible. you'll thank me laterrrrr Link to comment Share on other sites More sharing options...
itloh Posted June 28, 2023 Share Posted June 28, 2023 Hi; Same problem here. But it solved itself. I had two memory banks populated until today that I´ve bought two more memory blocks. Once installed the pump leds started to work so it looks that you must have all your memory banks populated in order to have your pump leds working. Very strange to say the least but overall very happy to have more lights in my computer. Link to comment Share on other sites More sharing options...
c-attack Posted June 28, 2023 Share Posted June 28, 2023 5 hours ago, itloh said: Once installed the pump leds started to work so it looks that you must have all your memory banks populated in order to have your pump leds working That's probably not going to hold up. Let us know if the issue returns and we can get some more details about the pump setup. It is an independent device and the LEDs should work when sitting on your kitchen table, as long as it has power. Link to comment Share on other sites More sharing options...
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