Danelite86 Posted March 12, 2020 Share Posted March 12, 2020 The new Firmware v1.02.23 --> v1.03.26 unfortunately did not result in any improvement. The problem remains unchanged. it did not fix it. but I did the a change a little but it don't stay so its back the way it was. Link to comment Share on other sites More sharing options...
CeeKay Posted March 20, 2020 Share Posted March 20, 2020 I got two new Corsair modules and the problem doesn't exist anymore. old Lotcode 1920040464 with issue new Lotcode 200900057 Link to comment Share on other sites More sharing options...
Asmodeus115 Posted June 23, 2020 Share Posted June 23, 2020 (edited) I'm having the same issue. (CMT16GX4M2Z3200C16) 24.06.2020 Update: It's funny, yesterday i posted my comment. Today everthing is working. I'm Happy. :D Edited June 24, 2020 by Asmodeus115 #Update Link to comment Share on other sites More sharing options...
Necro Francis Posted July 6, 2020 Share Posted July 6, 2020 exactly the same issue here there is one LED in wrong color Link to comment Share on other sites More sharing options...
d-Z1R3 Posted July 10, 2020 Share Posted July 10, 2020 i've had two sets of dom plats now and nothing but issues...last set i have 3 blown leds and now the replacement set has one white led that is a yellow...so annoying as i have to rma it and have to find another set of a ram, thinking about changing to non rgb ram but love the look of my dom plats... Link to comment Share on other sites More sharing options...
player1986 Posted July 12, 2020 Share Posted July 12, 2020 i also have the same problems. Link to comment Share on other sites More sharing options...
Hoofing28 Posted July 13, 2020 Share Posted July 13, 2020 I have the same problem did you fix this? Link to comment Share on other sites More sharing options...
Hoofing28 Posted July 13, 2020 Share Posted July 13, 2020 I have the same issue and news on how to fix it? Link to comment Share on other sites More sharing options...
Danelite86 Posted July 14, 2020 Share Posted July 14, 2020 Don't bother with RMA I did and got the same thing with a new kit and it was already updated and came from TAOYUAN COUNTY TW but i'm trying to work with them to fix it. I have tried reinstall the iCUE and move the RAM to another slot and got the same thing. Link to comment Share on other sites More sharing options...
Hoofing28 Posted July 14, 2020 Share Posted July 14, 2020 I got two new Corsair modules and the problem doesn't exist anymore. old Lotcode 1920040464 with issue new Lotcode 200900057 I have RMA'ed my Corsair Dominator platinum RGB RAM now as one of my led stopped working only after 4 weeks unacceptable for premium RAM. If I have any further issues with Corsair products I will switch to new RAM. I have also returned my Corsair RGB Lighting Node Pro as two out of the total four led strips did not work. What is going on ??? Not a happy customer... Link to comment Share on other sites More sharing options...
d-Z1R3 Posted July 15, 2020 Share Posted July 15, 2020 mine have just been sent back to the store of purchase for a RMA, i am not sure if i have the balls to order a new set of Dom plats again as every set i have had i have had issues with. i know its only a cosmetic thing but i am paying good money for these modules and they keep failing. my set was CMT32GX4M4C3000C15. which meant i had to borrow a set of modules from a friend to keep my rig going, thinking about getting two sets of 2X8Gbs instead of a set of 4x8Gb to ensure if they die again i am not borrowing memory. thoughts on this guys? Link to comment Share on other sites More sharing options...
Swordz Posted July 29, 2020 Share Posted July 29, 2020 I wonder will we have any response from Corsair on this particular issue, if I know Dominator had this kind of issue I would have stick with the Cheaper Vengeance, funny enough My Dominator also can't reach its advertised speed (3200), I have been stuck with 3000. I'll be extra cautious with Corsair products from now on. Link to comment Share on other sites More sharing options...
amdx4 Posted September 9, 2020 Share Posted September 9, 2020 I have the same problem! I have already exchanged the memory via Corsair. Unfortunately, the same error reappears. I think it's a software firmware problem. Have reported here in the German forum.>Link:https://forum.corsair.com/v3/showthread.php?t=199341 Link to comment Share on other sites More sharing options...
Corsair Employee Corsair CJ Posted September 9, 2020 Corsair Employee Share Posted September 9, 2020 (edited) In regards to the LEDs. At first glance it appears like faulty LEDs, I'm checking in with our memory team to see if they have any solutions. That said, it's really odd that replacement kits are also experiencing this. Does this occur on the latest version of iCUE (3.33)? Also, does the "stuck" LED follow the module if you move it to another slot? Please continue to work with our tech support team (or your point of purchase if within your return period) for a solution in the mean time. To address the XMP rated speed question... XMP is overclocking, in most cases it should just work, however slight differences in system configuration can cause a kit to not hit the speed it was tested/rated for. I suggest BIOS update for your motherboard if possible. Edited September 9, 2020 by Corsair CJ Link to comment Share on other sites More sharing options...
amdx4 Posted September 9, 2020 Share Posted September 9, 2020 @Corsair CJ The current version of iCUE 3.33 is installed! Repositioning the modules on the RAM banks does not help, the bug wandered with it. Why is only one RAM module affected? Link to comment Share on other sites More sharing options...
Corsair Employee Corsair CJ Posted September 10, 2020 Corsair Employee Share Posted September 10, 2020 @Corsair CJ The current version of iCUE 3.33 is installed! Repositioning the modules on the RAM banks does not help, the bug wandered with it. Why is only one RAM module affected? In your situation, it looks like it could be a fault with the LED itself on that module. That said it's really odd that this is happening on a replacement kit as well. You could maybe try blowing dust out of your memory slots and/or cleaning the contacts on the module to see if that helps. I suggest following up with our tech support team if you had worked with them before. Link to comment Share on other sites More sharing options...
amdx4 Posted September 10, 2020 Share Posted September 10, 2020 OK, thanks for the answer! I'll test it. Link to comment Share on other sites More sharing options...
amdx4 Posted September 11, 2020 Share Posted September 11, 2020 I switched the RAM on the board again, the error moved with it. The cleaning of the RAM contacts brought nothing. First one LED no longer worked correctly and now there are already two LEDs, s in the one RAM memory. It's really strange that there is such a large series spread with defective LEDs in this RAM. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair CJ Posted September 15, 2020 Corsair Employee Share Posted September 15, 2020 Our product team is aware of the reports from users and should be looking into it, all I can suggest is to continue working with our support channels for a resolution at this time. Link to comment Share on other sites More sharing options...
basdin22 Posted September 16, 2020 Share Posted September 16, 2020 Experiencing the same. Bought 8gb x 4 CMT32GX4M4C3200C16 and one led is having an issue. I RMA'ed it and bought a new one - CMT32GX4M4Z3200C16, and I thought the first one I bought just have a bad package. Lo and behold, after three days, again, one of the stick has ONE problematic LED. I even tried placing it to another system and still having the issue. Tired of going through RMA, can we just request one stick to replace the bad one? Link to comment Share on other sites More sharing options...
Corsair Employee Corsair CJ Posted September 18, 2020 Corsair Employee Share Posted September 18, 2020 Experiencing the same. Bought 8gb x 4 CMT32GX4M4C3200C16 and one led is having an issue. I RMA'ed it and bought a new one - CMT32GX4M4Z3200C16, and I thought the first one I bought just have a bad package. Lo and behold, after three days, again, one of the stick has ONE problematic LED. I even tried placing it to another system and still having the issue. Tired of going through RMA, can we just request one stick to replace the bad one? Unfortunately I don't believe our support process allows for individual modules to be replaced. It must be the entire kit (if you follow up with our support team, they'll be to answer this question for sure). I appreciate you reporting this happening with your replacement kit. While you have it on hand, could you try the following: Force update the firmware of the modules Drop the brightness of the LED lighting down in "Device Settings" The above are not suggestions for fixes, but might change the behavior of the problem LED and help with identifying what's happening on our end. Link to comment Share on other sites More sharing options...
basdin22 Posted September 19, 2020 Share Posted September 19, 2020 Unfortunately I don't believe our support process allows for individual modules to be replaced. It must be the entire kit (if you follow up with our support team, they'll be to answer this question for sure). I appreciate you reporting this happening with your replacement kit. While you have it on hand, could you try the following: Force update the firmware of the modules Drop the brightness of the LED lighting down in "Device Settings" The above are not suggestions for fixes, but might change the behavior of the problem LED and help with identifying what's happening on our end. Already tried that force update and change the brightness. Even changing the light effects still when it hits the problematic led, it has a different color than it should be. Attached photos are the two separate kits. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair CJ Posted September 21, 2020 Corsair Employee Share Posted September 21, 2020 Already tried that force update and change the brightness. Even changing the light effects still when it hits the problematic led, it has a different color than it should be. Attached photos are the two separate kits. Thanks for the additional info. I've forwarded this to our product team. Link to comment Share on other sites More sharing options...
Danelite86 Posted October 9, 2020 Share Posted October 9, 2020 In regards to the LEDs. At first glance it appears like faulty LEDs, I'm checking in with our memory team to see if they have any solutions. That said, it's really odd that replacement kits are also experiencing this. Does this occur on the latest version of iCUE (3.33)? Also, does the "stuck" LED follow the module if you move it to another slot? Please continue to work with our tech support team (or your point of purchase if within your return period) for a solution in the mean time. To address the XMP rated speed question... XMP is overclocking, in most cases it should just work, however slight differences in system configuration can cause a kit to not hit the speed it was tested/rated for. I suggest BIOS update for your motherboard if possible. after RMA i got the LED bug on the RMA set and i also tried another slot and get the same thing on the same LED. i been emailing the support team before Jun 2 2020 on this. iCUE V.3.33.246 before and after RMA Link to comment Share on other sites More sharing options...
Corsair Employee Corsair CJ Posted October 9, 2020 Corsair Employee Share Posted October 9, 2020 after RMA i got the LED bug on the RMA set and i also tried another slot and get the same thing on the same LED. i been emailing the support team before Jun 2 2020 on this. iCUE V.3.33.246 before and after RMA Could you PM me your ticket number? Link to comment Share on other sites More sharing options...
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