K95 and Virtuoso (Both New) will only show Red Color

Just purchased the Virtuoso wireless headset and K95 Wired Keyboard and the lighting will only show a steady state red. I have configured a Lighting Link "Rainbow" selection as the first profile on the list and I've selected that profile. I've only seen the actual colors selected shown once, and only for a minute or two before it reverted back to steady state red.

I reinstalled the iCUE software today, and ensure both devices had the latest firmware installed. At first I thought it was just the headset, because I bought that first a few weeks ago, but after plugging in the K95 today and seeing the same thing happen, I'm thinking it's a software issue.

Please help; thanks in advance!