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  #1  
Old 04-24-2015, 07:53 PM
Desk Desk is offline
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Default 1.5.108 installation issue

When installing CUE 1.5.108 my computer freezes when trying to install driver 1/2.
K70 RGB

I have uninstalled and restarted and then attempted to re-install to no avail.
I have attempted to search for any mention of CUE or corsair in my registry to no avail.
I have tried installing the software while my keyboard is unplugged and plugged in to no avail.
I have tried to uninstall all of my keyboard drivers then install the software with my keyboard plugged in and not plugged in to no avail.
I have also attempted to delete the program files then restart/not restart and re-install to no avail.
I have also tried to install previous software versions and am having the same issue.
Tried to system restore to the 21st and did a scan to see what programs would be affected with the mention of CUE being affected. Did not work.
Deleting corresponding drivers in filerepository in Driverstore did not work either.

I had the previous software installed and functional before it asked me to update.
In order to get the previous version installed i had to uninstall all of my keyboard drivers. This time that is not working.

i5-2500k cpu
asrock z77 extreme 4 motherboard
Windows 7 64-bit

I may have overlooked something simple.
I have attached an image of the error i get when trying to start CUE after a failed install.
I have attached a second image (corsairror2) which i get when trying to uninstall an unrelated program.


EDIT: i have system restored (again) back to this afternoon right before i attempted to update CUE I am now getting a new error labeled "qterror"

11:14 est
I have tried to both repair and reinstall only to get stuck at the driver installation during both attempts.
At this point i'm lost, i am currently thinking about re-imaging my computer. I plan to save that as a last resort if corsair tech support is not able to help me with this issue (or if i get to tired of the 3000000 errors.)
Attached Images
File Type: png corsairror.PNG (25.2 KB, 161 views)
File Type: png corsairror2.PNG (27.6 KB, 170 views)
File Type: png qterror.PNG (28.2 KB, 487 views)
File Type: png error.PNG (40.6 KB, 353 views)

Last edited by Desk; 04-28-2015 at 11:17 PM.


  #2  
Old 04-24-2015, 08:18 PM
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Corsair James Corsair James is offline
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Do a system restore to a previous day and try to install the software again.


  #3  
Old 04-24-2015, 08:27 PM
Desk Desk is offline
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Quote:
Originally Posted by Corsair James View Post
Do a system restore to a previous day and try to install the software again.
sorry, forgot to mention that. I have attempted that and failed, i will amend my OP.
In the system restore i scanned for the affected programs and it did mention that the latest update 1.5.108 would be affected. It still failed to remedy the issue.

Last edited by Desk; 04-24-2015 at 08:32 PM.


  #4  
Old 04-24-2015, 09:57 PM
Desk Desk is offline
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Any thoughts will be greatly appreciated.

Last edited by Desk; 04-24-2015 at 10:07 PM.


  #5  
Old 04-24-2015, 10:00 PM
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go to device manger right click on the keyboard/hid driver, uninstall them all then restart


  #6  
Old 04-24-2015, 10:02 PM
Desk Desk is offline
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Quote:
Originally Posted by Paul S View Post
go to device manger right click on the keyboard/hid driver, uninstall them all then restart
Hey Paul,
I have attempted to do this many times.
Thanks for the reply.


  #7  
Old 04-24-2015, 10:09 PM
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try running ccleaner mate free registry cleanup utility


  #8  
Old 04-24-2015, 10:09 PM
ScarredMecha ScarredMecha is offline
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Open a Command Prompt and run the command "sfc /scannow"

If it repairs anything, restart your computer.
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  #9  
Old 04-24-2015, 10:13 PM
Desk Desk is offline
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Quote:
Originally Posted by Reapexx View Post
Open a Command Prompt and run the command "sfc /scannow"

If it repairs anything, restart your computer.
ahh, the good old system file scanner.
I did overlook this option, will do.


  #10  
Old 04-24-2015, 10:29 PM
Desk Desk is offline
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Quote:
Originally Posted by Reapexx View Post
Open a Command Prompt and run the command "sfc /scannow"

If it repairs anything, restart your computer.
No violations, thanks for the advice.


  #11  
Old 04-24-2015, 11:46 PM
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In the registery scan for all instances of CUE and delete them.
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  #12  
Old 04-25-2015, 01:42 PM
Desk Desk is offline
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Quote:
Originally Posted by zheren159 View Post
In the registery scan for all instances of CUE and delete them.
Did not work either, has to be a driver that it doesn't like or another piece of software.
Thanks for the advice.


  #13  
Old 04-27-2015, 04:29 AM
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I hate to suggest it Desk, but I think you may have to reinstall Windows as the screenshots tell me the error, while occurring during a CUE install, may be related to Windows errors. Do you have admin privileges on your machine as well?


  #14  
Old 04-27-2015, 12:24 PM
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Try clearing out windows temp folder and deleting CUE where ever it's installed.
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  #15  
Old 04-28-2015, 08:09 PM
Desk Desk is offline
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Hey lads,
thanks for all the suggestions and help (i even had a ticket open). I got tired of trying to fix the problem and used a work around instead. I still can't download CUE on my computer, but i went ahead and downloaded it on a different computer and then moved all the files to my computer. The way it was freezing on the driver installation leads me to believe that there is something wrong on my system as it wont let it install the driver portion and comes out with all of these weird errors. The driver folder in the corsair folder holds the x64 and x86 .sys files. I am leaning towards my system causing issue with the installation of those .sys files. I still can't view CUE in control panel and can only start it by going into the corsair folder.

I do not view this as something corsair should have to fix, instead it is something that i need to fix. As of right now i am running on the new firmware/software and while my profiles may be gone i can re-create those. I still can't view the program in control panel and can only start it by going to the corsair folder and starting the application from the folder.

Ill buy an SSD at some point, do a 7 pass wipe on my HDD and use it as a storage driver. Of course i will also be doing a fresh image on the SSD, no point in cloning something that will just mess me up.

Thank you for the suggestions gents/ladies.

EDIT: the most recent error i had before using the workaround is attached.
Attached Images
File Type: png error.PNG (40.6 KB, 169 views)

Last edited by Desk; 04-28-2015 at 08:28 PM.


 

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