JurassicBob

I purchased the Harpoon Wireless, and I was having the same Issue. USB Dongle wasnt detected by my PC. I returned it to Amazon and recieved a second mouse and the second mouse is also showing this behavior. I cant force pair like described above its grayed out and I cant press. Is it possible to get two defective products? I have also submited a service ticket about this issue, and another question on this forum. Really looking for a solution.

I purchased a Harpoon Wireless through Amazon and I received the first one a couple of weeks ago. When I tried plugging it in my PC did not recognize the Splistream USB Dongle. It literally didn't take any action or make any noise when plugging into the machine. I tried all of the USB ports on my machine. However it worked Wired, and via bluetooth. I forced updated the mouse, I tried resetting, however the initial pair option was blocked out and not clickable in iCUE, so I chalked it up to defective product. And I got an replacement through Amazon. Sadly I am experiencing the same issues with the replacement. My PC is not recognizing the Slipstream USB dongle. It still works wired and Bluetooth. I have also already submitted a support ticket for this issue, figured I would reach out here to see if the community has any pointers. Thanks.