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Forum: Audio 10-10-2019, 12:54 PM
Replies: 38
Views: 2,424
Posted By Corsair Nick
Double check your Windows Sound Settings that...

Double check your Windows Sound Settings that Virtuoso is set to your default Playback Device and Recording Device. Almost sounds like another device within windows is taking priority right now.
Forum: Audio 10-09-2019, 07:01 PM
Replies: 38
Views: 2,424
Posted By Corsair Nick
What happens if you try performing the "Force...

What happens if you try performing the "Force Firmware Update" in iCUE? Do you experience the same disconnect behavior when connected to a different PC/Laptop?
Forum: Audio 10-09-2019, 06:54 PM
Replies: 3
Views: 236
Posted By Corsair Nick
Members of the company are here and actively...

Members of the company are here and actively tracking the feedback all of you are providing. There have been quite a few threads created by different users with similar experiences, making it more...
Forum: Audio 10-09-2019, 06:38 PM
Replies: 0
Views: 137
Posted By Corsair Nick
How-To: Setup Audio EQ in CORSAIR iCUE

CORSAIR iCUE has built-in audio EQ presets that prioritize different frequencies which can help in-game to pick out audio cues or to help you enjoy your music and other content even more with an...
Forum: Audio 10-07-2019, 05:29 PM
Replies: 6
Views: 322
Posted By Corsair Nick
No worries, go ahead and create the ticket, and...

No worries, go ahead and create the ticket, and send it to me. I already talked with one of our Tech Support agents about your situation, and he'll discuss options with you in your ticket. They are...
Forum: Audio 10-07-2019, 03:05 PM
Replies: 38
Views: 2,424
Posted By Corsair Nick
Thanks guys for putting this list together, it...

Thanks guys for putting this list together, it really helps in terms of tracking feedback from all of you. I'll continue to monitor this thread, providing all the info to our dev team to review, and...
Forum: Audio 10-07-2019, 01:56 PM
Replies: 1
Views: 135
Posted By Corsair Nick
The driver should automatically install when you...

The driver should automatically install when you install the latest version of iCUE. You can also try uninstalling the Virtuoso Audio driver in Device Manager under Audio Inputs and Outputs, then...
Forum: Audio 10-07-2019, 01:05 PM
Replies: 6
Views: 322
Posted By Corsair Nick
Sounds like you might have received a defective...

Sounds like you might have received a defective you since you tried multiple devices and connections. What I'd like you to do is submit a request direct with us so we can get the unit back. After...
Forum: Audio 10-01-2019, 12:12 PM
Replies: 6
Views: 700
Posted By Corsair Nick
Which version of iCUE are all of you currently...

Which version of iCUE are all of you currently on? Latest should be 3.20.80 right now. You can also try what KBhamm suggested:

Uninstall the Virtuoso audio driver under device manager, unplug...
Forum: Keyboards and Mice 09-23-2019, 04:22 PM
Replies: 6
Views: 1,397
Posted By Corsair Nick
Just responded to your post in another thread. ...

Just responded to your post in another thread. Go ahead and put in a support ticket through our portal, and one of our support agents can help you with a replacement.

https://support.corsair.com/
Forum: Keyboards and Mice 09-23-2019, 04:18 PM
Replies: 23
Views: 5,388
Posted By Corsair Nick
You can actually have the unit replaced directly...

You can actually have the unit replaced directly through Corsair. All of our mice and keyboards currently come with a 2-year warranty. Just submit a ticket through our support portal, and one of...
Forum: Keyboards and Mice 09-10-2019, 06:22 PM
Replies: 10
Views: 2,695
Posted By Corsair Nick
I talked to technical support, and you should...

I talked to technical support, and you should receive a response shortly regarding your inquiry. If you don't hear back, feel free to PM me.
Forum: Keyboards and Mice 09-05-2019, 04:26 PM
Replies: 1
Views: 185
Posted By Corsair Nick
Have you tried remapping them to just a letter in...

Have you tried remapping them to just a letter in iCUE, and checked to see if the letter outputs in a word doc when actuated? By default they will be assigned to DPI adjustment.
Forum: Keyboards and Mice 09-05-2019, 04:16 PM
Replies: 1
Views: 305
Posted By Corsair Nick
Can you PM me your ticket number? I'll follow up...

Can you PM me your ticket number? I'll follow up with Technical Support to see if there is anything that can be done prior to sending in the unit for RMA.
Forum: Audio 09-05-2019, 04:09 PM
Replies: 2
Views: 442
Posted By Corsair Nick
If the dongle is plugged into the PC, iCUE should...

If the dongle is plugged into the PC, iCUE should still recognize an HS70 connected. Try plugging into different USB ports, or a different PC/Laptop and see if it is detected. If not, you can reach...
Forum: Audio 09-04-2019, 05:43 PM
Replies: 1
Views: 345
Posted By Corsair Nick
Not sure how the headset was updated with Void...

Not sure how the headset was updated with Void firmware, but what we will need you to do is reach out to our Technical Support team so we can look into either providing the correct firmware file or a...
Forum: Audio 09-04-2019, 04:43 PM
Replies: 2
Views: 476
Posted By Corsair Nick
Which version number are you currently running...

Which version number are you currently running for Windows 10? If you try switching Dolby Surround in iCUE while the Windows Sound Settings is open, does the headset change sound profiles properly?
Forum: Audio 09-04-2019, 04:39 PM
Replies: 1
Views: 254
Posted By Corsair Nick
Which version number are you currently on in...

Which version number are you currently on in Windows? Does the light still change to red for mute when you move the mic up? What happens if you have your Windows Sound Settings window open and...
Forum: Keyboards and Mice 08-16-2019, 01:45 PM
Replies: 23
Views: 5,388
Posted By Corsair Nick
No problem. Keep me posted on the status of your...

No problem. Keep me posted on the status of your support ticket if you don't hear anything.
Forum: Keyboards and Mice 08-14-2019, 09:07 PM
Replies: 3
Views: 469
Posted By Corsair Nick
@stud_beefpiler - just responded to your other...

@stud_beefpiler - just responded to your other thread post.

For the others, in the thread, there are a couple troubleshooting steps you can try:

Force Firmware Update in the settings tab of...
Forum: Keyboards and Mice 08-14-2019, 08:52 PM
Replies: 23
Views: 5,388
Posted By Corsair Nick
Sounds like you've performed most of the basic...

Sounds like you've performed most of the basic troubleshooting steps for your mouse. If you haven't already done so, you will need to submit a ticket through our support site below:
...
Forum: Keyboards and Mice 08-01-2019, 07:01 PM
Replies: 1
Views: 213
Posted By Corsair Nick
The keyboard should light up as soon as the USB...

The keyboard should light up as soon as the USB ports apply power to the unit. Try performing the following to reset the keyboard:

1. Unplug the keyboard
2. Hold ESC
3. Plug the keyboard back...
Forum: Audio 08-01-2019, 06:54 PM
Replies: 4
Views: 1,478
Posted By Corsair Nick
Are you using the "No Effect" option from the...

Are you using the "No Effect" option from the drop down? What happens if you set the color to static black instead?
Forum: Audio 08-01-2019, 06:37 PM
Replies: 1
Views: 290
Posted By Corsair Nick
Sounds like the headset may need to be replaced. ...

Sounds like the headset may need to be replaced. Go ahead and submit a ticket through our support site, and one of our technical support staff can help you out with the replacement:
...
Forum: Audio 08-01-2019, 06:33 PM
Replies: 3
Views: 381
Posted By Corsair Nick
Can you post the part number from the inside of...

Can you post the part number from the inside of the headset band? Should start with a "CA". We don't currently offer a Void Pro Stereo model, so I want to confirm the exact unit you have.

In the...
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