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Forum: iCUE Software 04-30-2018, 08:31 AM
Replies: 23
Views: 15,397
Posted By DevBiker
It's not in the archive. It would be under...

It's not in the archive. It would be under %PROGRAMDATA%\Corsair\Cue\Service Logs.
Forum: iCUE Software 04-29-2018, 06:58 PM
Replies: 23
Views: 15,397
Posted By DevBiker
Right ... and that's what I would actually...

Right ... and that's what I would actually expect. CLink looks for a registry key that's added when iCue is installed to see which devices it should "ignore" if it detects them. It doesn't actually...
Forum: iCUE Software 04-28-2018, 10:06 AM
Replies: 23
Views: 15,397
Posted By DevBiker
Unfortunately, at this point, I'd have to suggest...

Unfortunately, at this point, I'd have to suggest that you stick with Link and give the next iCue build a shot. :-(
We've got nothing from the logs that would help us understand what the error is -...
Forum: iCUE Software 04-27-2018, 05:49 PM
Replies: 23
Views: 15,397
Posted By DevBiker
And can you verify that the Corsair Service is...

And can you verify that the Corsair Service is running? This is quite odd.

And Link picks everything up just fine? For the Link devices, both iCue and Link use very similar, if not identical,...
Forum: iCUE Software 04-27-2018, 04:43 PM
Replies: 23
Views: 15,397
Posted By DevBiker
Is there a service_error.log as well? The...

Is there a service_error.log as well?
The trace seems to indicate that the service isn't detecting them either. Which is odd ... but could possibly be due to WMI database corruption/issues. I would...
Forum: iCUE Software 04-27-2018, 04:24 PM
Replies: 23
Views: 15,397
Posted By DevBiker
Yes, 1c08 is the HX1200i PSU. Now that...

Yes, 1c08 is the HX1200i PSU.

Now that we've verified that the devices are all present, our next step is to get a log from iCue. Can you go to Export System Info and Logs ... and then add the...
Forum: iCUE Software 04-26-2018, 09:56 PM
Replies: 23
Views: 15,397
Posted By DevBiker
OK, take a look at USBDeView...

OK, take a look at USBDeView (http://www.nirsoft.net/utils/usb_devices_view.html) and see what it shows.
Corsair devices have a Vendor ID of 1b1c. This will tell us if the system is detecting them...
Forum: iCUE Software 04-25-2018, 08:01 AM
Replies: 23
Views: 15,397
Posted By DevBiker
OK, that's the correct version of CL. And...

OK, that's the correct version of CL.

And to confirm ... CL sees your devices but iCue doesn't? Is CL surrendering control once you have iCue installed?

With your HD fans, are they controlled...
Forum: iCUE Software 04-24-2018, 09:59 AM
Replies: 23
Views: 15,397
Posted By DevBiker
Which version of Corsair Link are you using? If...

Which version of Corsair Link are you using? If iCue is installed, Link should surrender control of the devices; if it's not doing this, you have an older version of Link and it's causing conflicts. ...
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