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Tyonidus96 01-22-2018 12:21 AM

Corsair VOID RGB USB accidentally removed device, can't re-install drivers manually
I was using the headest with my PS4 (and it still works perfectly fine on there) but just the other night I plugged it back into my pc, and the lights were on, and CUE even detected it, but there was no audio. I went into my playback devices and it said it wasn't connected. For whatever reason I thought 'removing' the device then re-plugging would solve my problem, but I think I accidentally made it worse. Now CUE still detects the headset, but anytime I try to change a setting, it crashes the app. I still have no audio of course but the lights are still on, and when I go back into device manager the headset is "unspecified" and when I try to install the drivers via device manager, it takes a long time to try to install them, then I get an error saying it stopped trying because it was taking too long. It says to check the device manufacturer's website for drivers. I already made a support ticket out, but I just thought maybe somebody here might know what I could try.

Toasted 01-22-2018 06:11 AM

Go to Device Mananger and see whether there are any entries with errors related to the headset.

If so, copy+paste the status text under the general tab. (Right click the device > Properties).

Tyonidus96 01-22-2018 06:34 AM

The drivers for this device are not installed. (Code 28)

This operation returned because the timeout period expired.

To find a driver for this device, click Update Driver.

Corsair Nick 01-23-2018 05:35 PM

Have you tried right clicking and uninstalling the headset driver, unplugging, and replugging the headset back in? Be sure to perform this with CUE closed as well.

Tyonidus96 01-26-2018 12:50 AM

That's the problem, it says there ARE no device drivers installed. Then when I try to install them, it times out the install and says windows found drivers for the device, but encountered errors trying to install them.

Corsair Nick 01-26-2018 01:49 PM

I'd recommend reaching out to our Technical Support staff, as they can help you reset the device. For a quicker response, you can call in via Skype to our toll free line 1 888 222 4346, and they can walk you through the steps over the phone.

Tyonidus96 01-27-2018 06:32 PM

I've made a support ticket but they eventually asked me for some information from the receipt and the warranty, but unfortunately my friend sold this headset to me secondhand, so I have neither.

Toasted 01-31-2018 06:35 AM

Have you tried the headset on a different computer? Are you still seeing the same issue?

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