tkahn

Opened it up to get access to the circuitboard and measured all the incoming voltages: 3.3v, 5v and 12v. They all read like they should. So the problem is not the supply of power coming from SATA into to the Corsair Commander Pro. When I looked at the main chip though (to the center/left on the board) it had a white stain on it. In the image I've rubbed it off. It looked like paint or something that resembles chalk since it was powdery when I scraped it off. My first thought was that it could be residue of some sort if the chip has been fried? But then I found a post in another forum that said that it was common for chips to have markings on them to signal they've been tested and verified: https://electronics.stackexchange.com/questions/555491/what-are-some-reasons-for-hand-painted-dots-on-chips.

Hi! I have been running a Corsair Commander Pro for several years now without issues. A couple of weeks ago it dissapeared from iCUE when I was installing a new fan. I have tried the following: Uninstalled iCUE and removed all folders and records in the registry associated with it, then reinstalled the latest version. Updated the BIOS for my motherboard (MSI MEG X570 UNIFY) to the latest version (7C35vAH, 2023-07-03). Updated the chipset drivers for the motherboard (X570 chipset). Tried a different unit (a brand new Corsair Commander Pro) Tried a different USB port on the motherboard. Tried a different port on my internal USB hub. Ran updates on Windows 11. Set the PCIe lanes to Gen3 in the BIOS settings. Set the XHCI handoff to disabled in the BIOS settings. Set Legacy USB to auto in the BIOS settings. Tried resetting the Commander Pro by following these instructions: https://help.corsair.com/hc/en-us/articles/360057712532-How-to-Perform-a-factory-reset-on-the-Commander-Pro. The LED never comes on even if I wait a really long time. Tried a different power cable and made sure that the only unit connected to it was the Commander Pro. It didn't make a difference. Bought and installed a separate PCI Express USB card and connected my Commander Pro to it thinking it might be an issue with using the USB headers on the motherboard or in my internal USB hub. Commander Pro didn't show up in iCUE even after I reinstalled it once again. Using a tool called USBLogView I can see that the system senses when I connect and disconnect the Commander Pro. It's currently on Port#0004 Hub#0008. I have two other products from Corsair: a H80i V2 and a H115i Platinum. Both these units show up in iCUE and are working fine. Now I'm at my wits end and don't know what more I could do? I have seen the posts on the internet regarding the USB issues with motherboards from AMD with the x570 chipset, but this is supposed to have been fixed in the latest versions of the BIOS (and I have the latest). So if it shows up as a USB hub in Windows, but does not appear in iCUE could it be something with the power? The fan that I connected when it dissapeared was not brand new and could be a bit flakey. Thankful for any tips regarding further troubleshooting. /Thomas

Good to know! Looking forward to an update that resolves this issue.

Hi! I have a small (7 inch) monitor mounted inside my PC case. The resolution is 1024x600 (landscape) and the other way around in portrait mode. I have it mounted in portrait mode. It would be really nice to be able to display the iCUE dashboard on this monitor. But as far as I can tell there is no way I can scale the iCUE app window to this screen size. I understand that maybe it's asking for a bit too much since there are a lot of settings, graphs etc. in iCUE, but I'm just reaching out to the community to see if there's any way to solve this? If not, I have a license for AIDA64 and have successfully implemented dashboards using it. The problem then is that, as far as I can tell, iCUE and AIDA64 can not be active at the same time. The explanation I've heard is that they will fight for control over the same parameters/resources and one of them will crash or lose access to the parameters. Does this sound familiar to others that have tried to make AIDA65 and iCUE coexist? Is there a way I can solve this? Thanks in advance! /Thomas

Hi! I'm wondering if anyone knows what the sensor component is in the Commander Pro temperature sensor wires? My experience is that the ones that come with the kit are very fragile (have broken two already) and want to try to make a couple of my own. After all it's just a sensor, a wire and a connector. On IC's you can normally read a code that identifies the component, but the sensor in this case is very small. You'd need a microscope to read anything printed on it, but I doubt that there is any text at all. So if anyone knows or has the knowledge to measure-up one of the existing sensors I'd really appreciate it! Best Regards, Thomas

Now I have removed the old PSU fan and replaced it with another 140mm fan that is connected to the Corsair Commander via a fan cable that I managed to sneak out of the PSU case. I have a temperature probe attached to the PSU so I can monitor its temperature and I have set up a simple fan curve that starts the fan above 30 degrees C and gradually ramps it up until 50 degrees C where it runs at max. I'm going to test this setup for a while to see how it works.

Hi! I have the RM850 PSU, purchased in December 2013, so it's around 7 years old. It has worked flawlessly all the time and is still outputting all the power that my system needs. I have 5 hard drives, motherboard with an Intel i7, two AIO coolers, a GTX 1080 graphics card, 5 fans etc. Under full load I would say the system draws quite a lot of power. Recently I have started paying more interest to the temperatures of various components in my computer and I happened to touch the casing of the PSU. It was very hot! When I held a temperature sensor to it it was close to 50 degrees celsius (122 Fahrenheit). This is so hot that you don't want to hold your finger to it for long, but it's not so hot that you get burned. Despite this rather high temperature, the PSU fan was not running at all. This makes me a bit concerned. Not only must the high temperature put a stress on the components in the PSU, it also generates a substantial amount of heat that the case fans have to move out of the computer case. I know the RM850 has a zero RPM configuration, but when the PSU is this hot, one would think the fan should be running. I also followed Corsairs fan testing guide (https://help.corsair.com/hc/en-us/articles/360025085372-How-to-Test-a-power-supply-unit) both with and without a load on the PSU. The fan does not spinn up despite the paper clip that connects pin 4 and 5 on the ATX cable. When I switch the PSU off after the test, the fan makes a little "jitter", but that's it. My conclusion is that the fan seems to be okay, but the PSU never tells it to start. What are my options? I'm thinking of rewiring the PSU fan by connecting it to an external fan connector that I can control manually or with the help of Corsair Commander. I have opened up the PSU so any warranty is long gone. It doesn't matter though since the PSU is so old.

I had this problem with my H80i. It showed 0 RPM most of the time even though the fans where running. I say most of the time beacuse occasionally the real RPM would flash by for a second in iCUE and then revert back to zero. I solved this by going into BIOS, disabling Q-Fan Control for all fans for my ASUS motherboard. After the reboot the H80i displayed the correct RPM for the fans in iCUE.

This just happened to me as well. Hadn't touched the H115i in four years and when finally I do (to clean off dust) I get the ramped up heat scenario where the computer eventually shuts down to prevent the CPU from overheating. Feeling the radiator just after the shut-down it was hot in the corner where the hose from the pump enters the radiator, but the rest of the radiator was cool. To me this is a clear sign of something blocking it near the part where the hot fluid enters the radiator. I have contacted the reseller for a warranty replacement. According to Corsair there's a 5 year warranty for the Hydro series.

Wow! I have spent the last one and a half hour reading posts to this thread from page 1 to page 29 and I'm just baffled! Corsair has a lot to learn when it comes to communicating with their users. I see lot's of creative, determined and skillful users that do everything in their power to help Corsair solve their problem - posting log files, setting up tests, trying out different versions, providing specs, enabling and disabling third party software etc. And the only response they get is silence or vague excuses from company representatives that are not technicians working on the project themselves. As you probably might have figured out I'm having the exact same issue as everyone else in this thread. And like many of you I have specifically bought Corsair gear with the goal of having it all monitored in iCUE. * H115i (CPU cooler) * H80i V2 (GPU cooler) * Corsair Commander * Corsair PSU * Corsair RAM I even replaced my old NZXT GPU cooler just to have everything monitored in iCUE. And then I discover that the software is not working like it should. Someone mentioned Linus Tech Tips. I'm thinking of sending them or JayzTwoCents a heads-up on this to see if they can shed some light on it. Anyway - I'm impressed with you guys and all the effort you have put in to solve this problem. Less impressed with Corsairs way of dealing with it...