Sh4rk

@dyskharel please can you share the file if you get it. I have the same issue and no help from support apart from have you tried turning it on and off again...

Sounds good and hopefully all arrived safely. I was split between an K95 keyboard to replace this Strafe while i waited for support to spring into life or another brand. I have no faith in them now so opted for a HyperX Alloy FPS. Pretty much the same as the Stafe but slimmer and a detachable cable. I did transfer my grey WSAD keys from the Corsair though because i like how they are shaped.

Good luck! I've got a ticket open from last Monday for a firmware file that is still outstanding for my Strafe. If you do manage to get a file please share :)

Definitely poof! I've ended up buying the equivalent keyboard from competing brand now and we'll see if they ever reply to the open ticket but not holding my breath.

Genuine question, is Corsair Support usually this bad? Don't get me wrong, my previous experience of getting items replaced under warranty has been first class. But coming up to a week after submitting a ticket to get a firmware file for a keyboard is pretty awful service. No troubleshooting required on their part. Premium prices, bargain basement service which is disappointing.

Bump, anyone? @Corsair Nick can you help?

Did you ever get the firmware you needed @Rowis? I've the same issue with a regular Strafe, no help from Support so far.

Hi all, Does anyone have a copy of the recovery firmware for the Strafe keyboard (CH-9000088-UK)? Keyboard started flashing constantly and being unrecognised by Windows so tried a soft then hard reset as below; https://help.corsair.com/hc/en-us/articles/360025465031-Keyboard-Reset Already submitted a ticket on Monday and nothing but an automated reply so far which is frustrating for such a simple request. Thanks!