mgalabov

Everything was working fine until recently. I had to send the laptop for a warranty repair. Apparently, the motherboard was fried, so they replaced it. Since it was replaced though the problem with the keyboard layout re-emerged - iCUE thinks that I have the US layout, instead of the BG one.

My support ticket is #836229. The layout cannot be changed manually for this device. I don't know if that's by design, but the Device Settings just says "Legion Y730 has not settings.". And since the plugins directory contains all the necessary image files, for quite a lot of different layouts, I can only assume that the idea was to detect the layout automatically. Here are a couple of screenshots: Device Settings Plugins Directory There are some additional attached files in the ticket as well.

If they won't fix that bug, then I should really see what the legal options are in this case, since there's no other way of controlling the backlight other than through iCUE. The laptop is being marketed and sold with this in mind, so this iCUE bug should really be considered a defect in the laptop itself. I got a reply that my ticket was forwarded to a software expert, however that was more than a week ago. Hopefully, this will get resolved this year.

That would definitely be the best thing to do. However, I'm actually leaning towards the thought that they never really developed the support for different keyboard layouts. They just set it to en-US and that's it. It's either that, or the whole functionality was never properly tested, because it is apparent that it doesn't work. And it's been several versions of iCUE, since Y730 support was announced. In addition I get the feeling that they just plainly refuse to address this issue. I mean, the latest reply from support suggests for me to check whether I have two instances of iCUE installed!

Yeah, support kinda sucks. I can advise you to just explain the problem again. Hopefully, they will read the reply more carefully this time. I actually tried playing around with the registry keys, however, to no avail. Moreover, there are maybe 10 places, where the keyboard layout is specified and God only knows which key does the iCUE app needs. It may be possible that it doesn't detect the layout through the registry in the first place. I also looked into decompiling the plugin dll file, however, it appears to be written in either C, or C++. Even if I guessed the correct compiler that was used to compile the dll, decompiling C/C++ code is a huge pain in the butt. I even tried looking into the CUE SDK. I spent about 2 hours with it and couldn't get it to lit up the problematic keys. I could spent another several hours looking at the assembly code that's executed, when the program is ran, however, I really have better things to do with my time. Bottom line is, this is Corsair's software and Corsair's bug, so they should be the ones spending time fixing it.

Yeah, I also found this hack as well. Unfortunately, the support tickets are answered once a week. My ticket has been opened since the 9th and so far I only have two replies - a generic reply suggesting that I should re-install iCUE and a second one asking for screenshots to support my claims. In any case, I'll provide any useful info in here, once a solution for this problem has been presented by the staff.

So, no one has any idea what might be causing this problem? It looks like the support for different Y730 keyboard language layouts was left half-way through development.

I have a Lenovo Y730 with a Bulgarian keyboard layout and I'm not able to properly use the iCUE software with it. The iCUE dashboard only shows the US layout and thus the lighting on several of the keys on my keyboard becomes broken, when I load the iCUE application. I can see that there are images of several keyboard layouts, when I go to the plugins directory, inside the main iCUE installation directory, however, the iCUE app itself doesn't seem to allow for the layout to be switched. I'm also not sure who to contact about this. Lenovo made the keyboard, however Corsair made the software and the RGB lighting. I'm not able to open a support ticket on Corsair's web page, since I cannot find the proper product code. Does anyone have any suggestions?