logibear

Has anyone here managed to to fix the issue with an internal USB hub? If so which one? I posted a couple of months ago here about having the same problem with the commander pro disconnecting intermittently and the RGB fans LEDs going off for a moment. After reciving a new commander pro from Corsair and it having the same behaviour I had a few to and fro messages with corsair until they finally acknowledged the problem and said they managed to recreate it their end with a Asus motherboard. Unfortunately they also said they would leave my support ticket open as they have no current fix or even an ETA on when there would be a fix and that the problem is the Asus mobos USB controller. The Asus mobo RGB plugin has just released for iCue which I am now using, it allows you to control Asus mobo RGB with iCue, but the issue still persists, you would think colaborating with Asus they could fix the problem between them...

Exactly the same problem here, with a near identical build, the asus prime pro x570 seems to be the main similarly in the issues people are having with the commander pro disconnecting, here is another post with the problem https://forum.corsair.com/forums/showthread.php?p=1018974&posted=1#post1018974. I suspect there are more of us with problem but haven't posted, or still trying to work out what is happening. If you have a commander pro disconnecting and restting the usb, usually with a windows notification sound I would urge you to post on these thresds so a support ticket can be sent to asus/ corsair about this compatibility issue with the commader pro and this specific mobo, if enough people post the issue it will prove a problem on their end and not as an isolated incident. In the meantime if I find a work arounf I will post back

Hi, I have the exact same issue, usb hub resetting with windows sound, commander pro disconnecting leds briefly. Been troubleshooting for a fix, reinstalled windows, changed usb power settings, corsair firmware update etc. After loads of looking round one of the main similarities in the forums is the commander pro with the asus x570 prime pro mobo, it seems like a compatibly problem. I've tried everything I can to sort this issue, i'm in the midst of a support ticket right now where they are sending a front panel usb replacement on my obsidian 500d se case, which clearly isn't the problem. If I find a work around or an answer from support I'll post back. Any other x570 prime pro users having this problem? If so it's worth mentioning here, maybe getting enough comments to take to asus/ Corsair showing there is infact a problem and it's not an isolated incident.