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Hi altogether, i recently bought the Corsair Virtuoso RGB wireless headset because of the awesome microphone and reviews that are out there,... but there are some issues that make me kinda sad and im not able to solve them,... i've seen the global thread to the "SE" edition, but i was not sure if i should post my issues there or not - so i decided to make a separate thread to not cause any confusion (they still are different products). I will start with the issues, followed by what i've already tried to fix them and the version information at the bottom. Issues: Default Device Format ALWAYS changes back to 8 channel, when the Headset is being turned on (from "sleep" or via the switch) - which screws up all open programs soundwise. i need to reboot Discord for example to have it work again, that is annoying because i dont realise it sometimes that it happened - and then other guys write me like why im not responding anymore... - also, sometimes i randomly lose connection which also seems to trigger that "change" in default format setting (every... time... the headset is "turned on"). but with the 8 channel that annoying white noise is there... Windows boot takes up about 20x times as long when the headset is turned on before windows has booted - if the headset is turned off it boots reaaaally fast ~1-2 seconds (the windows 10 boot circles) but if the headset is powered on beforehand, it takes 20-40 seconds (if not even longer!!!) to boot into windows 10. Even though i hear the information "Charging complete" the battery status is set to "high" at most, never been "Full" + I've never ever reached the ~20 hours of battery life, and i have it about a week now. 14hours at most - with DEACTIVATED leds. What i have tried: I have seen and tried the Soft reset. i also tried the mentioned "fix" for the white noise issue with the 8 channel set by windows. It did not help. I did force the update for the dongle - did not help either. (see versions below) I dont know how to fix it in any way Dont know either, i dont even have the microphone led active when the headset is not muted - do i have a faulty battery? (When i bought it last week - i followed the instructions and had charged it full before using it) Same here - just as today: before starting to work from home at around 9am i got the Audio notification that the charging is complete. And just now while writing this text (8:20 pm - so arround 11 hours later (!!!)) i receive the "Battery Low" notification - how is that even possible? do i have perhaps a damaged battery?? i dont get it... Versions and Settings: First i had the iCUE version 4.x installed. But since ive read on reddit and here in the forums that some user advise to use the more stable oder 3.x Version i switched to it, but in my case it did not do anything... Softwareversion iCUE: 3.38.61 Dongle Firmware v.: 0.16.80 Windows is up2date (Win10 v.20H2) i really do like the sound, and i rather dont want to return it, but if we cannot sort these issues out, i need to look for a more "stable" configuration. Hope that someone hast any idea to these issues! Kind regards, arc0n
I just bought a brand new HS60 Haptic, everything's fine however when I install iCue, I get static noise. I checked all the previously made threads about the issue but none of it helped. I hope there is a fix for this, I don't want to refund it since I really like it... I switched over from a Void Pro RGB USB which had the EXACT same issue, hoping it wouldn't happen with HS60, however the same issue persists with this model as well. - I tried uninstalling drivers, iCue, manually downloading drivers, switching USBs, nothing worked. Please fix this Software issue already Corsair!
I just bought a brand new HS60 Haptic, everything's fine however when I install iCue, I get static noise. I checked all the previously made threads about the issue but none of it helped. I hope there is a fix for this, I don't want to refund it since I really like it... I switched over from a Void Pro RGB USB which had the EXACT same issue, hoping it wouldn't happen with HS60, however the same issue persists with this model as well. - I tried uninstalling drivers, iCue, manually downloading drivers, switching USBs, nothing worked.
For some reason my title got cut.. (only with iCue) I bought a Corsair VOID Pro RGB Wireless headset a year ago. Good sound quality, but I had the same problem with it, that I have now with the Corsair VOID Elite. When I downloaded the iCue, a very annoying white noise appeared. Only when there's sound playing, and only when iCue is downloaded. For some reason it doesn't apply to the narrator (Mic off, mic on, etc..). When I searched up this on Google a year ago with my VOID Pro, i got more than 10 pages of the same question, none answered by the support team (including mine). I use Win10. What's the issue? Also: If I take down the sound in Windows to 10, and listen to music on Youtube with 100%, then it's perfect. Though I payed a lot for this and the other headphones, and I expect something better for this money.