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Found 4 results

  1. Hi - I registered here because I LOVE this mouse, and I HATE this mouse. I love it because it's the perfect mouse for my super weird claw grip, I love the weight, and I love how it works (WHEN it's working). I hate this thing because it randomly (every 30 seconds or so) lags at tracking my movements, and every few minutes it STOPS tracking completely; I move the mouse, but the pointer remains completely stuck in place. When this happens, I can still click the buttons - for example, right-clicking brings up the menu, etc - but the pointer will NOT move until I lift the mouse then put it back down. Until I pick it up, it will remain stuck regardless of the wild movements I make. EDIT: This issue persists whether I use the mouse wirelessly or wired. I have not tried BT, but that won't solve anything anyway. I have tried this on 3 Harpoon Wireless mice, with old firmwares, with latest firmwares, with wire, with dongle, with polling rate at 1000, 500, 125, etc. I have changed the DPI settings, I've changed the lighting settings, I've turned off the lighting settings, I've turned off the sleep settings. I've even disabled the "Allow computer to put this device to sleep" setting in Device Manager for EVERY USB device and hub I could find. I've uninstalled iCUE, I've reinstalled iCUE, I've tried older version of iCUE. The result is always the same. Then when I grab my Razer Mamba from my other computer and plug it in to the SAME USB port as the Harpoon was using, everything works flawlessly. When I plug the Harpoon in to other computers, regardless of USB port or revision (USB 2.0 or 3.0) it always does the same weird tracking drop outs and lags. Guys, if anyone out there has some kind of solution or has experienced the same issues, please speak up because this thingy is driving me nuts but I don't want to give it up. Thanks for reading this far!
  2. I just bought a full kit of Hydro X gear for my new case, but I was trying to find a shipping number or a way to track my package (given my work schedule I want to make sure no package pirates get it), but on the website I cannot seem to find any way to track it. Any help is appreciated, thanks.
  3. Hello. I am disturbed by the inconvenience... How can i track profile switching? For example... During one game, need to switch profiles. And... To find a suitable one, need to minimize the game, open the tray, and then open iCUE, then select a profile (a lot of them), close iCUE and maximize the game ... So many actions... Can i quickly select the desired profile during the game, work, internet surfing :question:
  4. The mouse stops tracking for a sec when I set it back down. The lift height seems to be around 2 mm no matter which setting I choose. But that's not even the problem here. I have tried different surfaces and it doesn't matter. every time I set it down there is like a 3% chance that it wont track for a sec. I looked around in forums and I wasn't the only one with the problem. Some people had it stuck in high lift height setting. None of the threads I found, had solutions. One thread had the developers recognize that the 2.04 firmware is probably the issue and also shows LED colors that are a bit off. They promised a firmware update the next weak from that tread. It was 2 years ago and the latest firmware version is still the same 2.04 Edit: the issue hasn't appeared since I set the lift height to low (also saved this to the device). I guess I just can't use the medium and high settings. Low is actually good for me. It wasn't intuitive to try the low setting though. Since the medium (default) had bad tracking and lost tracking even if I lifted one side of the mouse a couple of millimeters, I just assumed I have to increase the lift height. Medium and high both performed the same. Kinda accidentally left it to "low" for a while and noticed it works. It also seems less laggy. BTW using the mouse while CUE is not running didn't work either before I set it to low height.
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