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Found 3 results

  1. I cannot get my new K95 platinum to light up without a full restart of iCUE after I wake my machine from its sleep mode. I tried to follow the steps in this old forum post but no luck. I've taken pictures of my keyboard in the following phases: 1.) Keyboard lights off completely as computer is in sleep mode 2.) Computer has been awakened, Windows login screen is now present to resume work on machine. Keyboard defaults to this RGB rainbow... 3.) I force quit iCue. Keyboard remains in the above RGB rainbow.. 4.) I relaunch iCue, keyboard lights appear to go back to "normal" but in actuality, the profile is wrong.. I set my numpad to be red, everything else white as seen here This is really frustrating to deal with. I am on the most recent iCue version as well (3.37.140).. iCue also claims that the firmware for the K95 Platinum is up to date.
  2. Hi all, So since recently my iCue lighting blacks out or freezes after I wake my pc up from sleep, the ram stick do still work however. The only way to get them (led strip and cooler) working again is by closing the software with the task manager and opening it up again. Does anyone have any idea how to fix this or what might cause this?
  3. Hello, I bought a K100 keyboard which I love but after my PC wakes from windows 10 sleep I noticed that the iCUE software is actually closing. I have everything up to date in windows, drivers/firmware, and iCUE software. I also have selected that the iCUE software starts with windows. I noticed this problem finally when the K100 keyboard was dark still after windows sleep mode. I have to go to the iCUE software and start it after every sleepmode. This has never happened with my G910 and Logitech software. Been reading that this is an on going issue from 2018? Who wants to restart their software manually after each sleep mode? This K100 keyboard is going straight back if I have to manually restart iCUE each time my PC wakes up. Please advise. Thanks in advance.
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