Hi guys,
I built a PC yesterday with the Corsair Hydro 100i RGB Platinum, Hydro Series, 240 mm Radiator (Dual ML PRO 120 mm RGB PWM Fans, Advanced RGB Lighting and Fan Control with Software) Liquid CPU Cooler, Black as the CPU cooler.
The RGB on the Pump works perfectly fine but the RGB on the fans do not seem to work. I downloaded the iCUE programme and the programme seems to think the RGB lights are working, allowing me to change the arrays etc.
The fans work perfectly performance wise
I checked the connections and the RGB Connectors are connected to the cables from the pump.
Any help or suggestions would be greatly appreciated
UPDATE:
After contacting corsair and various troubleshooting, we confirmed that the product was indeed faulty and got an advanced RMA so that there will be no downtime for the PC. Full replacement of the device.