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Found 5 results

  1. Moin, ich will mir Ende diesen Jahres einen 3D Drucker kaufen. Eines der ersten Dinge die ich drucken will ist ein größeres Pinkyrest für die Dark Core RGB SE. Dafür wäre es hilfreich von dem originalen Pinkyrest ein CAD Modell zu haben. Besteht eine Möglichkeit an ein solches Modell zu kommen? Was müsste ich dafür tun, wen müsste ich dafür Fragen, hat irgendwer nee Idee oder nen Vorschlag? Hoffe es kann mir wer von euch helfen.
  2. Auf Grund des schlechten Supports möchte ich gerne hier mein vorliegendes Problem kund tun. Seit Mitte August bin ich mehr oder weniger glücklicher Besitzer der oben stehenden Maus, die anfängliche Begeisterung und Zufriedenheit hielt sich auch bis Dezember, wenn die Maus funktioniert, funktioniert Sie sehr gut. Aber hier sind wir auch schon am Knackpunkt: WENN sie funktioniert... Ich bin Besitzer einem so gut wie kompletten Corsair Setup, angefangen mit einem Corsair Crystal 680x, über den Dominator RGB Ram, dem RM850 Netzteil, der Corsair AIO Wasserkühlung, bis hin zur oben stehenden Maus und einer K95 Tastatur. Ich bin mit sämtlichen Komponenten auch super zufrieden, nur halt mit der Maus nicht... 'Es fing damit an, dass Sie ständig Aussetzer bekommen hat, sprich auf ein mal hat sie keine Eingaben mehr angenommen, wenn man sie dann kurz auf den Tisch geklopft hat ging es wieder... Klang für mich erstmal nach Wackelkontakt also habe ich den Support kontaktiert, nach dem er dann eine Woche später geantwortet hat fing das hin und her an, was ja auch okay ist, aber defintiv nicht okay ist, dass sich dies über einen Monat hingezogen hat und mittlerweile immer mehr an der Maus ausfällt und keine Lösung mit dem Support in Sicht ist! Nach dem ich mein Problem geschildert habe, kamen Lösungsvorschläge via Software, obwohl es sich hier für mich ganz offensichtlich um ein Hardwaredefekt handelt... Dazu hinzu kam dann parallel, dass der Akku tierisch heiß wurde beim Laden über das Induktionsladen und ich die Maus während dem Laden übers Kabel nicht verwenden konnte, weil sie schlichtweg einfach nicht mehr funktioniert hat. Dazu hinzu kam nun gestern, dass das Mausrad im Minutentakt aussetzt und schlichtweg auch nicht mehr richtig funktioniert. Also bleibt mir nun nur noch abschließend zu sagen: Leute Finger weg von der Maus! Bei einer so teuren Maus kann man vom Support erwarten, dass bei offensichtlich technischem Defekt zeitnah eine Lösung in Form von Rückgabe oder Ersatz gefunden wird und man nicht Tage lang auf eine nicht zufrieden stellende Antwort warten muss. Hoffentlich liest jemand der mir weiterhelfen kann diesen Beitrag und sorgt für Abhilfe, auf meine letzten Bitten um Ersatz oder Rückgabe wurde ja leider nicht eingegangen von dem Support. Obwohl ich noch im Garantiezeitraum bin.
  3. Moin, vor kurzem hab ich eine Corsair Dark Core RGB PRO SE auf Amazon gekauft. Leider quietscht das Mausrad beim scrollen. Das ist nicht die Haptik und Qualität die ich mir für den Preis erhofft hatte. Wie kann ich das quietschen am besten abstellen? Garantie? Mit freundlichem Gruß
  4. Buenas noches, acabo de comprar el raton corsair dark core rgb se y resulta que al activar el modo inalambrico 2.4GHz no recibe bien la señal. Aun conectando el receptor cerca no puedo alejar el raton a mas de 10 cm del mismo por que directamente no lo detecta. He probado actualizando el ratón desde el cue pero aun así no funciona bien. Hay algún detalle que este dejando de lado como interferencias o algo? como puedo solucionar este problema? Saludos!
  5. Hello, This is my second day of owning my new keyboard (K70 LUX; blue keys) and wireless mouse (Dark Core Qi.) I've run into a bunch of issues since day one testing and day two and are wondering if there are any fixes out there- if not, what can I do to get a refund or replacement. In advance- thanks for the help! How they are connected: Motherboard- MSI Z170A PC MATE BIOS- American Megatrends Inc. A.70, 1/25/2016 USB: The keyboard's both USB are connected in the rear of the PC to a 3.1 GEN 1 USB. The mouse's wireless dongle is connected through the charge cable to extend the receiver to the desk for the best possible connection as well as easy access to unplug the dongle. This cable is connected to the back of the PC to a 3.1 GEN 2 USB. When referencing a problem with a solution that you may have- you can use the numbers I've listed for each problem for the ease of writing. So that each person reading can see what fix goes to what problem. Firmware: K70- 2.05 Dark Core- 3.08 Issues: 1- (K70) The K70 will constantly freeze up. Doesn't matter if I'm in game or not. When the keyboard freezes up in game, it freezes the game and the computer for at least a full minute before either I have to force close the program or I'm kicked with an internet connection error. If the keyboard freezes up while using a browser- I can still type but the caps lock and num-lock keys won't work. I've done some searching around and have found that I have to either manually disconnect the USB and reconnect to reset the keyboard or I have to flip the bios switches constantly to reload the keyboard. 2- (K70) The scroll wheel at the top right for volume only does increments of 2. Is this normal? Wondering if increments of 1 is something the scroll wheel can't do. 3- (Dark Core) The very first time I plugged the mouse in- I've only intended to use the wired USB connection. However, I found out that it would constantly freeze up. (about every 3-5 minutes) Freezing up as in it won't take any movement nor would the buttons work. I've tried unplugging and plugging the cable back in, it wouldn't work. I've tried turning the mouse off and back on with the switch on the bottom while it was connected. Didn't work. I tried disconnecting the mouse and then turning it off and back on; then connecting it back. Didn't work. Only when I unplugged the USB, unplugged the mouse, turned the mouse off, plug the mouse back, plug the USB back, then turn on the mouse, it would work. So I gave up on a wired connection. Which leads to problem 4. 4- (Dark Core) Now being forced to use the wireless 2.4GHz setting, I'd have the exact problem. However; instead of it freezing every 3-5 minutes, it'd be every 1hr+. The only way to un-freeze it is to turn off the mouse from the switch, unplug the wireless USB dongle, re-plug the USB back in, then turn on the mouse. 5- (Dark Core) After having to use the mouse for two days on a wireless connection; it's time to charge. The mouse died while my battery in my tray still said it had medium battery levels. I didn't know it died until I tried to plug the mouse back in the way I described in problem 4. Only to find out that the tray icon quickly went from medium level to no battery left. So I then grabbed the USB cable again unplugged the wireless USB dongle. I plugged the mouse to start charging while I try to use it on USB connection. It quickly froze up again, this time being no more than a minute. I did my usual steps from problem 3 to find that every time I did that- the mouse would freeze up faster. From 1 minute to 30 seconds to 10 seconds to finally not turning on anymore. So I thought maybe the mouse can't be used while charging. It then died fully as to not turn on at all. I then again did a restart like in problem 3 to reset the mouse except I left it in the off switch mode while connecting everything back. Now there is a little green light in the first DPI light slots. It was fading in and out and now it's frozen to just green. I figured that maybe it's frozen up while charging. So I did the same reset process again to find out it would just freeze up in a few seconds. After leaving it to charge while the green light was frozen. I turned it on again after a few hours to see if it charged up even with the light frozen. It did turn on with the RGB so I reconnected the wireless dongle back and immediately looked at the battery status. It said it was critically low, so then I turned it off and re-plugged the charging cable back into it to see that the one green light blinked a few seconds before filling the entire 3 DPI lights with green. I believe it's telling me it's fully charged. Then I took it off to try again with the wireless connection and checked the status of the battery one more time; status high. There's also a slight warm patch underneath the mouse towards the bottom of the sensor while charging. 6- (Dark Core) This is more info for problems 3,4, and 5. During problem 3 and 4 the RGB would not freeze up. It would constantly change as I've set it to. For problems 3 and 4, I noticed the in the iCUE, there would be a yellow triangle next to the mouse icon on the top bar. It would show up for a short moment; like 3 seconds, to only disappear again for a good approximate 5 minutes. In problem 5 I mentioned that there is a patch of warmth underneath the mouse. This would part of the mouse would also be warm when it is connected through USB and wireless. The warm is as warm as a normal warm breathe in your hand. I image this temperature to be normal due to the RGB. However touching my back up mouse with white led- it's room temperature all around. 7- (Dark Core) The mouse will sometimes jump to the edge of the screen. It would randomly be any where, as long as it was the edge. In example; the top right or top left, to mid right or left, and to bottom right and left ect. As you can tell- when this randomly happens; forcing my mouse into a random spot on the screen, jerking my character around, can be very negative to gaming sessions. It could result into accidentally killing an ally to losing constantly in games. I've also tried the Bluetooth setting with the same result. 8- (Dark Core) When holding the aim button down (secondary mouse button) it will sometimes jump out of aim like if I was to let go of the button but then quickly jump back into aim after doing a quick back and forth for half a second. 9- (Dark Core) The secondary mouse button- when pressed will sometimes pinch my ring finger due to the button over hanging past the pinkie wing rest. I imagine this is something that can't be changed but I feel should be noted as feedback to help further mice generations. 10- (Dark Core) When restarting the mouse- I'd have to click the DPI buttons on the mouse back and forth to reset the DPI settings to what I had them saved through the iCUE. Otherwise, the first DPI setting the mouse would start with is the default 800. (I saved my first DPI setting to 1000) 11- (Dark Core) The DPI keeps changing randomly. From preset one to preset two to three. It also changes the preset number to the default on it's own now. I'll have to go into iCUE to change it back to what I want. I have noticed that when installing new drivers for video- iCUE will crash and re-opening the program will fix it. This problem is very rare and only has happen at least approximately 4 times. EXTRA INFO REGARDING ALL PROBLEMS: The K70 LUX and the Dark Core Qi have been forced to update the latest firmware update as it came with the latest firmware already installed. I'm using the latest firmware for iCUE as of 9/1/2018 (3.6.109_release.) Thanks for reading all the way through and thanks again for all the helpful replies. I really hope there is a fix for these problems as I'm not looking for a quick patch to only find that the problem will continue again. The keyboard and mouse are by far the best looking combo on the market and I've already begone to enjoy the improvement of my gaming performance while using these wonderful devices as these are my first gaming peripherals. So if the problems can't be fixed; I'd have to kindly ask for the first step in getting a refund for my purchase. Thanks again!
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