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  1. Just assembling a new build this afternoon. First time I've tried water cooling (just an AIO, the H115i). Felt like I'd connected everything up properly, and turned the power on for the first time. Okay, some LEDs are on, the pump/cooling unit is lighting up properly, and...WHAT ON EARTH? Black smoke was coming from the USB-to-mini-USB cable connecting the motherboard to the pump. I killed the power as quickly as possible and the wisps of smoke thankfully stopped, but...that cable was VERY hot, and I could see some of the plastic had melted from the black wire in particular (see photo 1). I've built several PCs before but have never seen anything like this, and I don't even have a first instinct for what the culprit might be. Cable? Motherboard? I was assuming I could use either one of the board's USB headers quite happily (see photo 2 for where I was connecting it).
  2. Hi I am setting up a secondary build with spare parts laying around on depot The old H80i coller gives me a little headache, it has been working just fine for +5 years until the PC was scraped a couple of years ago First mount I had the Corsair logo upside down on the CPU block due to better wiring of the usb cabel from MB The radiator mounted on the backpanel and the hoses at the bottom previous the hoses were at the top CPU went up above 80 degress, not the best, I could hear the water "snorkling" probably air bubbles CPU block turned 90 degrees, same result Radiator turned 90 degrees with hoses at the top, sligtly better with temperatures at 70 degrees I tried to apply pressure on the CPU block while running, no change in temperature Moving around with the hoses made slight changes to the better I decided to twist and turn the hot hose at the radiator side Now the temperatur is down to 45 degrees Scuttle the cooler and buy a new? Could it be a problem later? [EDIT] Oh I read through the FAQ section :D CPU_FAN speed in BIOS has to be dialed to full speed to allow the system to give enough power til the coolant motor as the temperature is sitting at 43 degrees celsius atm the fan speed increased but I decided to let it go CPU is now sitting idle at 33 degrees and fan speed decreased and the box runs silent :) Is this part with CPU_FAN at full speed in the manual shipping with the cooler? I've had quite a few coolers from Corsair in various builds and I have always had issues to get them to work properly, even replaced them with other brands It might be due to the full speed thing mentioned in the FAQ [EDIT 2] Yeah the option to apply full speed on CPU_FAN in BIOS got rid of the CPU fan error which prevented the boot process to proceed
  3. Hi all, First post here so bear with me. I've had my H100i Platinum cooler for about 2 months now and it's worked perfectly up until yesterday. Yesterday I swapped out a HDD for an SSD, I had a few complications but in the end everything works fine but then I noticed my cooler is stuck on a red, green, blue state. Anything I do in iCue doesn't change the cooler colors, it does however change the fans'. Any ideas on what this could be and how I could fix it? I attached a photo for reference. Anything is much appreciated :)
  4. Ive searched through and found multiple posts showing multiple ways.. honestly I got overwhelmed and confused as a first time builder. Long story short.. I'm looking at a 9 fan for sure.. probably 10 fan set up. with possibly LED strips (not 100% committed to the strips though) Specs for my set up: Case: Lian Li PC-011 Dynamic PSU: Corsair RMx 850w Gold CPU Cooler: Corsair iCUE H150i ELITE CAPELLIX 75 CFM 360mm Fans: 3 ML RGB WHITE PWM 120mm (included with CPU Cooler) (2) 3-Pack QL120 RGB WHITE PWM 120mm 1 QL120 RGB WHITE PWM 120mm
  5. Built my PC roughly two weeks ago and since day one my pump head RGB has not turned on, I have tried swapping SATA cables to see if that might help, unplugged and reconnected certain wires, nothing. Fans/fans rbg work fine but it's just the header RGB that isn't working, even went into icue and messed around to see if i could trigger anything but no luck. Currently chatting with Corsair through email to possibly get a replacement but I was wondering if stuff like this happens often. Because this isn't the first instance I've heard of pump RGB not working with this specific model, makes me think its a common issue. could it possibly be as simple me having something plugged into the wrong slot on my motherboard? because my aio pump slot on my mb is free but i have no available wires to plug into that. (its my first build) platinum model
  6. Hello, My Corsair H50 died so I need to replace it so I bought a Corsair H60. Can I use the backplate from the H50 so I don't have to remove the motherboard to install it. It socket 1366 x58 chipset. Thsnk you.
  7. Hello, I have some discoloration with Corsair H100i RGB Platinum SE, when set to white, the color has a warmer, tan look then all of the other colors in the PC. Does the pump not support cooler whites is there an error in the pump, I cant remember this happening when it first arrived. [see attachments] Product link: https://www.amazon.com/Corsair-Hydro-H100i-PLATINUM-Radiator/dp/B07R6YLDDS/ref=sr_1_1?dchild=1&keywords=corsair+h100i+white&qid=1609091344&sr=8-1
  8. Hi, sometimes I read the USB cable that goes from the H100i RGB's pump to the USB header on the motherboard as micro USB, other times as mini USB, can someone please say what cable is that exactly? micro-USB A, micro-USB-B, mini-USB-A, etc. Please name the cable ends as accurately as you can. The manual does not name the cable ends either, I have searched on this forum without a conclussive result.
  9. Hi all, I have been using my Corsair H115i RGB Platinum cooler for about 9 months now. However, for some reason, when I set the fan speed to "extreme" in iCue, it only goes to around 840 RPM. The description of this product says the fan speed may reach 2000 RPM. (https://www.corsair.com/us/en/Categories/Products/Liquid-Cooling/Dual-Radiator-Liquid-Coolers/Hydro-Series%E2%84%A2-RGB-Platinum/p/CW-9060038-WW#tab-tech-specs) I have seen it reach closer to 2000 RPM before but it has since stopped reaching that point. None of my settings have changed to my knowledge, including BiOS settings. Any suggestions? Thanks! :)
  10. As the the title says, the H100i Platinum temp setting is sitting at around 50C even when the computer is idle, but my CPU temps hover around 37C. These temps stay the same when I'm putting my computer under some stress, like gaming, etc. I've updated my software and have no idea what could be causing the issue. Since my iCUE profile is using the H100i temp my fans are constantly running hard. Any suggestions would be greatly appreciated.
  11. Hey guys! If you're curious about how to install an AMD Ryzen Threadripper processor and one of our coolers (such as the H80i v2, H100i v2, and H115i), check out this blog! If you have any questions let us know in the comments here. http://www.corsair.com/en-us/blog/2017/august/threadripper-installation Users with our current Platinum series coolers have out of the box compatibility with systems using Threadripper since a bracket is provided. Users with PRO series coolers will need to source a separate bracket from our website: https://www.corsair.com/us/en/Categories/Products/Accessories-%7C-Parts/PC-Components/Cooling-And-Corsair-Link/Hydro-Series-H100i-PRO-H115i-PRO-H150i-PRO-TR4-Mounting-Bracket-Kit/p/CW-8960054
  12. Hi there, Just finished installing the H100i RGB Platinum and everything seems to be working fine except for the RGB on the CPU cooler itself. I plugged in mini-usb cable to the CPU cooler and the other end into JUSB1, and connected the SATA power directly to 550w PSU. Additionally, the connected fans on the radiator are spinning fine along with the RGB for them working as well. Despite this, the RGB for CPU cooler itself is not turning on. Mind you, I have yet to even install windows on the PC so I have not tried to set it up with iCUE. Can anyone help? Thanks.
  13. Hey Everyone, I am trying to figure out what is going on with my cooler. I have bought a mostly new system and with it the H115i RGB PRO XT. When I went to hook it up none of the RGB LED's are lighting up. I can see the cooler in ICUE and can control everything else on the cooler, fan speed, pump etc. I have uninstalled and reinstalled ICUE and even got a warranty replacement to see if it was just a bad apple. Any suggestions on what I can do??
  14. The temp on my i7-7700k when in the BIOS is typically around 37°C and about 50°C when idling on my desktop, not too sure if these temps are too high. I first experienced a problem when trying to emulate a game and my PC crashed after about 2 hours of it running. I tried the game again while monitoring my CPU temps, and they were hitting 100°C or near that on all cores. I thought it might just be an issue with the game, but I got near identical temps when I tested Rise of the Tomb Raider (both games running in 1440p). I checked the water temp of my AIO when playing Rise of the Tomb Raider and it only slowly works its way up from its idle 27-28°C to the low 30s. The RPM of the pump and fan seemed normal the whole time, just the speed at which the water rises. This was with the stock thermal paste that comes pre-applied on the H115i. I changed out the thermal paste to see if something was wrong with that, or if I had poorly installed the AIO, yet I'm still getting the same results; my CPU temps immediately jump to the 90s under heavy load. Same thing happened when I tested prime95. When playing less intensive games my temps are still reaching the upper 70s and even into the 80s. I reset my BIOS to see if this changed anything, but my temps still remained the same as before. This seems way to hot for an AIO from what I've seen on the internet, so I'm not sure if this is a problem with my AIO or with the CPU itself.
  15. Hello, I recently bought a new Corsair H100X, installed it and everything was ok, the other day I had to reinstall the cooler on my new Phanteks case P600S, everything was going fine...when installing the last screw of the cooler it simply snaped...and broke the screw..! Belive it or not...I didn't do any abnormal or excessive amount of force...:confused: Has this happened to anyone? I contacted the customer service but didn't receive any answer until now :( Best Regards Diego
  16. Hello, I recently bought a new Corsair H100X, installed it and everything was ok, the other day I had to reinstall the cooler on my new Phanteks case P600S, everything was going fine...when installing the last screw of the cooler it simply snaped...and broke the screw..! Belive it or not...I didn't do any abnormal or excessive amount of force... Has this happened to anyone? I contacted the customer service but didn't receive any answer until now :( Best Regards Diego
  17. Hello, I've just built myself a new rig (details below), and after a couple weeks of use and various software updates (I assume that's caused the problem, as I didn't see this issue at first) I've encountered an issue where the RGB lighting for my corsair fans and CPU cooler become erratic shortly after booting the computer up. This does not seem to affect the lighting on my RAM or keyboard. I am running the latest version of the iCUE software, and my hardware drivers for the lighting node, RAM, etc. are all up to date as well. I've also checked for OS updates and anything else I could think of, but the stuttering seems to toggle itself on and off randomly. Here are videos of the stuttering: Fans: https://www.dropbox.com/s/7mv9l5qzwxx0ic4/fans.mp4?dl=0 CPU Cooler: https://www.dropbox.com/s/2gp278x8q6huj27/cooler.mp4?dl=0 Has anyone else experienced issues like this before? Thanks in advance for your help. Build details: MB: ASUS ROG Strix Z390-E Gaming CPU: Intel Core i9-9900K Coffee Lake 8-Core, 16-Thread, 3.6 GHz (5.0 GHz Turbo) LGA 1151 (300 Series) 95W CPU Cooler: Corsair Hydro Series, H100i RGB Platinum SE, 240mm Radiator, Dual LL120 RGB PWM Fans RAM: CORSAIR Vengeance RGB Pro 64GB (1 x 32GB) 288-Pin DDR4 SDRAM DDR4 3600 (PC4 28800) Intel XMP 2.0 Des GPU: EVGA GeForce GTX 970 4GB SSC Gaming ACX 2.0+ Cooling Graphics Card (04G-P4-3975-KR) SSD 1: Samsung 850 EVO 250GB 2.5-Inch SATA III Internal SSD (MZ-75E250B/AM) SSD 2: Samsung 850 EVO 1TB 2.5-Inch SATA III Internal SSD (MZ-75E1T0B/AM) Case: Crystal Series 680X RGB ATX High Airflow Tempered Glass Smart Case — White Case Fans: 3 LL120 RGB fans included with the case, 2 LL120 RGB included with the CPU cooler, 1 (obviously unaffected) ML120 PRO included with the case PSU: CORSAIR RMx Series RM850X 850W 80 PLUS GOLD Haswell Ready Full Modular ATX12V & EPS12V SLI and Cross Keyboard: K95 RGB Platinum XT Monitor: Samsung 32" UR59C Curved 4K UHD Monitor OS: Windows 10 Home 64-bit
  18. I have a weird situation when in iCue the temperature sensor for the water loop will periodically drop to zero or even below that and then quickly jump back up to the actual temperature of the water in the loop. However, I have only noticed it while gaming and not when I am just browsing the internet. So does that mean that the sensor may be going bad or is it more on the software side of things? Any suggestions are appreciated.
  19. Hello , excuse me for bothering you but i bought corsair h100i pro 1 year ago and i had an intel processor now i change to AMD but i lost bracket for AM4 cooling provided in the h100i PRO box. Is there any bracket compatible with the H100i PRO for sale in the market?
  20. Weeks of searching the internet for fixes seems to have proved fruitless. My CPU at idle ranges from 40-55, with the base at 40 but then spiking to 55 or sometimes 60 at random points. I've attributed this spiking to the way BIOS is OC'ing my Ryzen processor so I believe I can fix that just with some tweaking, but still a minimum of 40c when the ambient temp is 27 is a bit high for an AIO innit? CPU clock never goes above 4.3Ghz and voltage is set to 1.35. During gaming it sits at about 47-54c depending on the game, and spikes to 60-65 randomly, which again I'd attribute to my BIOS playing jump rope with my core. Cinebench gets about 65-67 at 5 passes, and I haven't had the guts to run prime95 for more than 3 minutes but the temps there are about the same. During these high workloads the CPU will sometimes spike to 74C, which is my main concern. AIO Liquid temps stay at around 32-34C, and both the tubes and the radiator seem lukewarm at best. Kinda odd since I've been hearing people say how the tubes should be hot to the touch... I've reseated the cooler, wiped and applied some Thermal Grizzly Kryonaut, made sure the CPU_FAN header for the pump is at max, and tried tapping and tilting the AIO, albeit not by much (last thing I want is for this thing to leak). So any suggestions as to what's going on? Is the pump busted (it's regging 2000+ rpm in iCUE), is my NZXT H500 hotboxing it? Is the radiator clogged? Help!!! (also thank you)
  21. Hi folks I was wondering if anyone could help? I have a Corsair h100i gtx that has failed within the warranty period. I have already created a tma ticket, however I need this fixed as soon as possible. I’m doing an university degree and a lot of my course work is saved on my pc (which I can’t turn on as my cooler has packed in). I don’t have a spare cooler and my cpu doesn’t come with a heat sink or cooler (6700k). As I am in a tight spot what are my options? Not sure how long a replacement takes to receive after one has been agreed. I’m guessing between Corsair getting in touch, asking me to send faulty cooler in, them checking and confirming fault, then sending new cooler to me, this seems like it could take months in this current climate! If I purchase another cooler and my old one is under warranty will they reimburse me or send a new unit? I hope this isn’t an obvious question but I couldn’t find any information regarding what the process is. Sorry for the long post and I hope someone can Help! Thanks Steven
  22. Just a simple question here. Would I be able to change the fans in the Hydro Series H100x High Performance Liquid CPU Cooler with 2 of the SP120 RGB PRO fans? Thanks!
  23. Hi all, I hope I have posted this in the right place. I've just built a PC from entirely brand new parts, and everything was working fine until I installed my new H115i Platinum cooler. I am now having RGB issues with the ML fans provided with the cooler. I am beginning to suspect this is some kind of compatibility/software issue. The RGB on the pump header works fine, and is fully detected and configurable with iCue. The iCue software has an option for configuration of the two ML fans, however changing the settings has no effect whatsoever. The 1st fan has a constant green LED lit up on only the left side of the fan, and the 2nd fan intermittently lights up with a red LED on the right side. The fans are connected directly to the RGB connectors from the pump header. If someone can please advise me on the usual steps to troubleshoot, I work in the industry and am savvy enough to try different things, would appreciate any pointers you can provide. Cheers, Z
  24. I tried updating my cooler and ICUE failed to update the device. The leds on the cooler stopped working and the device is not detected by windows or ICUE. Tried restarting the system but i got no luck. Fans are connected to the cooler not the MB, they are at 100% speed, the pump is working, there is no led working, and when i restart the PC i get a no CPU fan bios error which i can get past by exiting the bios. I read that it could potentially be fixed by forcing a manual update with a specific FW. The problem is that i don't have firmware file. Video explaining the procedure:[ame]https://www.youtube.com/watch?v=oW9C8fxU72U&feature=youtu.be[/ame] Please help me.
  25. Upgrading my PC this month for my birthday. Going from an i5-4690K to a Ryzen 5 3600, and from an Asus Maximus VII Formula to an MSI B450 Tomahawk. One problem is I managed to somehow misplace the packaging for my H110i (with all the extra hardware in it). Does anybody have a lead on where I could purchase/acquire an AM4 bracket for the H110i? I have proof of purchase still, and I believe the product is under warranty still (not that that matters with lost accessories). This is the normal H110i. Not the GT or the GTX. (The one that came in the black and yellow box with the tubes that come out of the side, not out of the top) Any help would be greatly appreciated. I would hate to be stuck using the Wraith cooler that comes in the box with the R5 3600.
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