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Found 4 results

  1. The headphones were working for a couple of days until randomly the next time i used them the mic stopped working. So I checked and the headset was recognized as Conexant USB audio and the mic no longer works and there's weird static if I unplug the headset and plug it back in. Any fix?
  2. Hello, I have a problem with my recently bought HS60. Everything was working ok, ICUE was recognizing the device with the usb card and I could create profiles for the HS60 (7.1 audio was great and the mic was working). It stopped working more or less at the moment when Windows released the KB4565483 update on July. Now, when I plug in the headset it is recognized as CONEXANT USB AUDIO and ICUE is not detecting the device. I have tried to perform a complete uninstall of ICUE, deleting every Corsair register from regedit and cleaning the folders located in %localappdata% and %appdata%. It didn´t worked. I also tried to uninstall windows is last update and also using a past version of ICUE, but the issue remains. Also disconecting every usb port devide and changing it. I can get audio from the 3.5 jack (without 7.1) but I need the mic to work too. ¿Any guess what more can I do? I tried uninstalling the CONEXANT Drivers but Windows keep installing them on every restart. Thanks in advance.
  3. I am not much of a customer of Corsair myself, with the only thing in my system that's made by Corsair being my power supply, but just today, a friend of mine started having an issue where his headphones registered as "Conexant USB Audio" to Windows, resulting in no sound from the headphones, and no sound we could hear from the mic. According to him, every time we spoke with him in Discord, his headphones made a really loud ringing sound, as he describes "like a dog whistle made for humans." He attempted a Windows update however upon booting back into Windows after the update, it took an insane amount of time to actually log him in and load his wallpaper, and it's not as if he has a potato system. He can easily play Rocket League on the highest settings, and GTA 5 at a stable 60 on high, and often times loads into games faster than my system can despite me having an SSD as well. When he attempted to load Rocket League, the game crashed and his display had what he described as "a ton of screen tearing." He had been looking for solutions and trying different solutions out for the past three to four hours and hasn't gotten anywhere, the only thing he hasn't tried is wiping Windows and reinstalling, which he doesn't know how to do. He also doesn't have an external mic he can use besides the headphones, so plugging them into the 3.5 mm jack will fix sound for him, but he wouldn't be able to use his mic at all.
  4. Today the 11th of September 2020, my 2 day old HS45 headset has stopped working. The headset is plugged in via the USB adapter. The headset and mic work if plugged in via respective 3.5mm jack. As my desktop PC does not have a 4 pin 3.5mm jack, I am unable to use the headset untill this issue is fixed or additional components are purchased. The sound distorts frequently and the mic doesn't work. The device shows up as Conexant USB in Device Manager. iCue can't find the device. I have managed to manually install the HS45 drivers but I still have the same problem. It seems there are many others out there in the same boat. If anybody has a fix or can point me in the right direction, that would be great. It seems that one of Corsairs competitors has had similar problems after OS updates and have managed to resolve via firmware updates, however, I'm not sure how this will work if iCue cant see the headset. Fingers crossed.
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