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Showing results for tags 'bad support'.
I submitted a ticked 15 days ago to use my warranty on my k70. It took a 11 days just to get some generic response of how to fix my issue. I responded to the ticket 4 days ago and still haven't received a response. This is unimaginable, how is someone assigned to my ticket yet takes a week+ to respond. I can't ever imagine myself buying a corsair product again. I feel like I've just been left in the dust.
Hello. My ticket number is 802411. One month ago I found out that one of the DDR4 memory stick is faulty. So I opened a ticket, received RMA and sent back the whole kit to the provided address. It was received on 15th November. Since then (more than 2 weeks have passed) I cannot get any information about replacement. I'm getting only promises that it would be sent in 24-48 hours. And then the supporter just disappears and does not provide any updates. So I had talked to Junior M, Vincent T, Claire F and still no luck. I think it's ridiculous that Corsair cannot replace one faulty memory kit. And even cannot provide an accurate estimation when it can be done! I'm thinking about a full refund in this case. How can I do it? Thanks.