Jump to content
  • Gaming Gear
  • Streaming Gear
  • PC Components
  • Gaming PCs
  • Software
  • Community
  • Support
  • Gaming Gear
  • Keyboards
  • Headsets
  • Mice
  • Mousepads
  • Chairs
  • Apparel | Gear
  • Accessories
  • Ambient Lighting
  • Streaming Gear
  • Capture
  • Stream Deck
  • Audio
  • Lighting
  • Green Screen
  • Multi Mount
  • PC Components
  • Cases
  • CPU Coolers
  • Fans
  • Memory
  • Power Supply Units
  • Custom Cooling
  • Storage
  • Thunderbolt Docks
  • Gaming PCs
  • CORSAIR ONE Gaming PCs
  • CORSAIR ONE Workstation Grade PCs
  • VENGEANCE Gaming PCs
  • iCUE Certified Gaming PCs
  • Visit Origin PC
  • Software
  • Download Software
  • iCUE Software
  • iCUE for macOS
  • Community
  • CORSAIR Gaming
  • Esports
  • Streamers
  • Students
  • Forum
  • Blog
  • Wallpapers
  • Press Room
  • Support
  • Download Software
  • Customer Support
  • FAQs
  • Warranty
  • Keyboards
  • All Keyboards
  • RGB Mechanical Gaming Keyboards
  • Wireless Keyboards
  • Headsets
  • All Headsets
  • Wireless Headsets
  • USB & Stereo Headsets
  • Mice
  • All Mice
  • Wireless Mice
  • Wired Mice
  • Cases
  • All Cases
  • iCUE Smart Cases
  • Mid-tower Cases
  • Full-tower Cases
  • Small Form Factor Cases
  • Power Supply Units
  • All Power Supply Units
  • iCUE-controlled PSUs
  • Premium Efficiency PSUs
  • CPU Coolers
  • CPU Coolers
  • iCUE Smart Coolers
  • 240mm AiO Coolers
  • 280mm AiO Coolers
  • CPU Air Coolers
  • Custom Cooling
  • All Liquid Cooling
  • All Hydro X Products
  • Design Your Loop
  • Fans
  • All Fans
  • RGB Fans
  • 120mm Fans
  • 140mm Fans
  • Storage
  • All Storage
  • M.2 SSDs
  • USB Flash Drives
  • Memory
  • All Memory
  • Performance RGB Memory
  • Performance Memory
  • Memory Finder
  • Thunderbolt Docks
  • All Thunderbolt Docks
  • Accessories
Corsair Community

Search the Community

Showing results for tags 'rma'.

  • Search By Tags

    Type tags separated by commas.
  • Search By Author

Content Type


Forums

  • CORSAIR COMMS DEPARTMENT
    • Community Rules & Announcements
    • New Product Releases
  • COMMUNITY DISCUSSIONS
    • General PC Hardware
    • Games & Gaming
    • Battlestation and Build Showcase
  • TECHNICAL SUPPORT & CUSTOMER SERVICE
    • English Support
    • Deutscher Support (German Support)
    • French Support
    • Spanish Support
  • PRODUCT DISCUSSIONS
    • CORSAIR Software
    • Build Hardware
    • Gaming Peripherals
    • Audio Devices
    • Battlestation Hardware: Ambient Lighting, Furniture, etc.
    • CORSAIR Pre-Built Systems
    • CORSAIR Technologies Q&A
  • LEGACY TOPICS
    • Corsair Enthusiasts Section
    • Corsair Product Discussion
    • Alternate Language Support
    • Customer Service

Find results in...

Find results that contain...


Date Created

  • Start

    End


Last Updated

  • Start

    End


Filter by number of...

Joined

  • Start

    End


Group


About Me


Location


Interests


Occupation


Optical Drive # 1


Homepage


ICQ


AIM


Yahoo


MSN


Skype

  1. Ein Corsair HX 750 macht zirpende Geräusche. Hört sich nach Spulenfiepen an. Das tritt auf unter Belastung der CPU, ein Ryzen 7 5800X. Man kann es reproduzieren indem man einfach Prime95 oder CPU-Z als CPU Benchmark benutzt. Auch in Spielen wenn die Grafikkarte noch zusätzlich etwas zu tun bekommt, tritt das Geräusch auf. Man hört es trotz der Lüfter heraus. Es ist nicht sehr viel lauter, doch eben von sehr unangenehmer Frequenz. Ich habe das Netzteil ausgebaut und neben den PC gelegt um sicherzustellen das das Geräusch auch wirklich vom Netzteil kommt und nicht z.B. von der Grafikkarte, was wohl auch öfters vorkommt. Mit einem anderen Netzteil, ein älteres 550W von Corsair, trat es nicht auf. Das Netzteil ist erst 2 Wochen alt. Leider habe ich es nun knapp verpasst die 14 Tage Widerrufsrecht bei Mindfactory zu nutzen. Jetzt bleibt nur RMA. Der Händler empfiehlt den Herstelleraustausch-Service nutzen, da es ja ein wohl höherwertiges Netzteil der HX-Serie sei und es da einen Vorabtausch gäbe. Ferner ginge es da schneller einen Ersatz zu bekommen. So die Theorie ... der Corsair-Service meinte, dass ich beim Händler besser aufgehoben wäre und es dort schneller ging. Ja sicher, verkaufen möchte man gerne, doch mit Reklamationen herumärgern möchte sich niemand. Ich bin noch am überlegen, welche Methode ich nehmen sollte. Oder eben ein anderes Model. Hat es überhaupt Sinn wegen dem Spulenfiepen einen Austausch zu erwarten? Enttäuschend ist es allemal. Grüße und einen schönen Tag!
  2. Around a month ago I started an RMA procces with Corsair to replace a deffective RAM module that i've got in a package of 2 modules, long story short i was required to send both modules 1 good 1 bad to Corsair here on my country wich rounded as 17.63dlls on shipping fees. Yesterday i've received a package of 2 RAM modules from RMA Corsair which one of them turned out to be bad. Now I have to start a new ticket then send my RAM modules in as another 17.63dlls to get PROBABLY one good and one bad again. Is it normal that i have to pay almost a brand new module on shipping fees to receive them deffective from RMA Corsair? Is there any way for me to keep the good module so when they sent me another package with 2 modules and one comes deffective at least get to have 2 good ones? Right now it's been 100% probably that one module of a package of 2 will come bad. Sorry if I sounded angry, I just cant believe that after asking for a replacement for a deffective module i get another deffective module as replacement.
  3. Hi there, I would like to know how long it normally takes to get a RMA reply. I have been waiting for 6 business days now. Maybe there is a delay? Would like to get my replacement sorted out soon. My ticket number is #2004080233. Thanks in advance for any help you can provide. UPDATE: I received a reply 3 days ago to verify my information. Waiting for next reply.
  4. Bonjour à tous, Voilà depuis quelques jours il m'est impossible d'obtenir une température convenable sur mon processeur qui est un I7 5930K en fréquence stock. Il s'avère que je suis obliger de laisser les réglages de la pompe et des ventilateurs en Extrême sinon il grimpe complètement en température. Les températures de liquide atteigne les 54°C et mon processeur en mode repos sur le bureau avec uniquement Corsair Link ou Corsair iCue atteinds les 85°C pourtant je n'ai rien changer à la configuration depuis 3 ans outres le remplacement de la pate thermique tous les 6 mois lors du dépoussiérage des ventilateurs et du radiateur. J'utilise de la pate thermique de chez Arctic depuis l'assemblage de la configuration. J'ai donc pris soin de me rendre sur le Service RMA de Corsair mais je n'arrive pas du tout à voir le suivi pour savoir si quelque chose aurait commencer. Mon numéro de ticket est le 2003912468 donc j'aimerais que quelque chose avance aussi de ce côté car il m'est impossible de faire quoique ce soit avec mon PC alors que je l'utilise pratiquement tous les jours pour le travail et le plaisir. Merci de vos réponses.
  5. Hello Everyone, I am from Australia and just today setup my first ever custom watercooling loop. I used the Corsair XD3 pump/reservoir combo and it is making a loud grinding noise from the time I switched it on. Initially I thought that it is air bubbles and after bleeding the noise will subside. I bled the loop for close to 3 hours but the noise still persisted. I bit the bullet and started my PC. Using Commander Pro if I set the pump speed to 50% or less then the pump is quiet. If I raise it any more than 50% then the grinding noise comes back on. Also, if I rotate and hold my PC at a 60 degree angle the grinding noise reduces. At this point I have no idea what is wrong. I am suspecting its the pump itself and I may have to RMA it. Can anyone advice on the issue? You can hear the sound generated by the pump here: https://imgur.com/jydbyQq Kind Regards, Rajiv
  6. I bought a PSU that after a short time became defect. So I started googling the issue and found a Therese where the customer support wrote as an answer ”Just contact us and we’ll send you a new one”. So I did just that, contacted corsair hoping to get a new PSU before the one I got stops working at all. After some days they responded and askes some questions. I answered. After another few days It was approved. But then they wanted me to send my PSU first, but that can’t happen since I work on the PC the PSU is connected to. So after another few days they said they were going to send a PSU to me first. I responed. After another few days they asked for payment. I answered for what? After a few days they said because they are at risk by sending me the PSU first. I replied, So I should be at risk? When it’s you who’ve sold me a defect PSU After Another few days I got an email from ”escalated team” or something. Escalated? Because I’m wondering why I should pay? Anyway she said exactly what the other guy had said but in one email. Now I was so tired of this customer support, takes days for answers and they’re not responding to my questions, only like generalised answers So I pay them the money just so I can get the new PSU atleast. Like $140. After a few days I got an answer saying they’ve sent the new PSU. After a week or so I got it. Now they’ve stopped responding to my messages about a return label for the other PSU so I can get my money back. No answers in a week. So I called them and there was this dude answering and I explained that I need a return label to send the PSU back so I can get my money back. He was like ”it’s not working” So he redirected me to another dude who I needed to explain everything again. He asked me to hold and then was like ”It’s not working” He said he was going to contact me later, but I doubt it... I feel kinda scammed This has taken more then THREE months! I just want my money back... I knew i never should’ve paid.. Sorry for my bad English, it’s not my mothertongue.
  7. Requestet an RMA for LL120's 31 days ago and haven't got any response. I know things are sorta slow during Covid, but one month seems kinda excessive, no? ID #2001257723
  8. Ticket - 2001275085 I created a support ticket on June 23 for my faulty psu. It’s been 8 days so far and was wondering when I can expect this ticket to be reviewed
  9. My psu is not working anymore about 9 days ago i contacted my seller and they told me to go for warranty threw corsair. I did it but have been waiting for 8 days for a response. Status stuck at Open. I red that it will take 3-4 days cause of the corona. But i have been waiting for over a week right now. i'll hope you guys can help me out. My id is #2001263469 thank you.
  10. Hi @all, hatte vor rund 10 Tagen ein Ticket #2001192620 auf - https://help.corsair.com - eröffnet, bisher aber keine Reaktion erhalten. Auf der Webseite stand, usually, a support representative will respond to your ticket within 3 to 4 business days, if not sooner... Nachdem ich den Rechner dringend brauche, bin ich am überlegen, neuen Arbeitsspeicher zu kaufen, hätte im Falle eines Austausches dann aber 2x16GB rumliegen, die ich a) nicht brauche und b) keine Lust habe, das 2te Paar zu verticken... Kann ich sonst noch etwas tun od. ist der Service von Corsair prinzipiell recht träge?
  11. I submitted a ticked 15 days ago to use my warranty on my k70. It took a 11 days just to get some generic response of how to fix my issue. I responded to the ticket 4 days ago and still haven't received a response. This is unimaginable, how is someone assigned to my ticket yet takes a week+ to respond. I can't ever imagine myself buying a corsair product again. I feel like I've just been left in the dust.
  12. I cannot login to the Corsair Support Site to look at my RMA Ticket. The page goes blank and it says at the top: Login Proxy. I tried many times, and in different languages, but it did not help. I would like someone to help me please. Thank you.
  13. So today my Rm650x that I've loved for 3 months decided to make an awful sound and multiple sources suggested I RMA it. It is currently my only computer that I can do school things on so it would be nice if I could know roughly when it would arrive.
  14. Hi, I just signed up, so I'm pretty much new here. I'm curious as to what the usual ETA on support tickets are. I've submitted two tickets, one of which is a troubleshooting ticket which I've abandoned since there seems to be no fix for the issue, and another ticket for an RMA. Neither have gotten a response yet. I'm not trying to rush anyone, I'm just curious how long the process usually takes. Recently, my Dark Core SE mouse failed a firmware update via iCue. I've experienced this one other time in the past, but all I had to do was unplug the mouse and plug it back in. This time, though, it stopped working entirely. I followed the steps to try and reset the mouse, but now it's not detected by Windows at all. I can see that the sensor inside the mouse is turning on, but since nothing else works I concluded that it doesn't mean much. Before anyone asks, resetting the mouse by pressing the forward and back buttons while turning the mouse on did not work. Hard resetting won't work either since it's not detected all all.
  15. I am so angry. I already send the defective product and Corsair received it. I pay for advance RMA and the product is at my country and waiting for Corsair to respond so they clear the situation about custom fees. It's the 3rd day now and no one response to me or at the courier support. Plz help me. I am so angry I get 1 answer every 3-4 days. I open the RMA 19 DAYS AGO. :mad: Ticket number: #2000984177
  16. Hello there. I submit my ticket 6 days ago and I get a response 2 days after and since then nothing!!!! I need help because I need the product as soon as possible for my work. What is the normal time to wait for a respone? Bc is 4 work days now and rma still open
  17. Hello, I opened a support ticket with RMA support to discuss the shipping costs of sending back my 1yr mouse (Corsair M65 Pro RGB, 2 year warranty listed on website) back because it has an issue with the wheel (resists me when I scroll). To ship from my little town, it costs $10 less than what I paid for it on the Corsair store on Amazon. I was told to contact that email and explain my situation to support and see if they could set up a label for me or set something else up, but they just immediately opened an RMA label for me that I have to cover the shipping costs for, which seemingly will also expire within the week—if my experience with my last RMA (PSU) is any indication. Is there anyone here that could help me sort this out? I have my RMA case number if it'll help, and if I need to provide anything else, I can do that as well. Thank you for reading,
  18. The RMA for my K95 Platinum went through, I'm just confused as to what to include in the box. Do i include the wrist rest? Also, I have a keycap missing - I have pointed it out in the ticket but just to make sure - will it go through fine? Thanks.
  19. Hi there! Recently I contacted Corsair RMA for a LED problem with my K70 Rapidfire keyboard, but it has been 6 days that nobody answers me about nothing! The last atualization was that my keyboard was under analysis! Help please!
  20. Hello, my ticket number is #2000792177 I am a bit at a loss here because they shipped my package to Schiphol in the Netherlands. I asked the Support why they were shipping it to Schiphol when i am living in Germany and i got this answer: 22. Aug., 16:12 PDT Dear customer, We have received notification from our shipping carrier that your replacement package has been delivered at your address. Thank you for being a Corsair customer! Kind regards, Corsair Customer Service after that i got an email to evaluate the support. So i wrote a message on the 23. Aug and 27. Aug if everything is alright and if i could get a tracking number from Schiphol to my address(if there is a second tracking number cause the first one was from Taiwan to Schiphol) but no response anymore and it worries me. Everything was fine till my package got shipped to the Schiphol in the Netherlands. I really hope someone can help me. Thanks Coho
  21. Re: 2000796334 I submitted a ticket & waited. Finally got told that it was "lost in the system". So on Aug 3rd I started a back & forth with who I assumed was support wanting to replace my malfunctioning cooling until only 6 months old. Every so often I'd get a question, sometimes they only needed to look back at previous emails to get the answer like what was my name or address! Then, I get told that my request was being put through to tech support.??? That was 10 days ago. All I was wanting was an RMA # on my unit that is/was still under warranty. But after reading all the complaints here about months of waiting and expensive customs fees & getting refunds for that, I worry it's just going to get worse for my situation that I thought was already bad.
  22. RESOLVED (see later post) tl;dr Offered inferior replacement even though appropriate replacement was in stock. Agent took just enough time to respond (5 days) for it to become out of stock. I began on the 11th of June reporting a RAM fault under #2000420344. Putting aside how much time it has taken to reach this point, on the 26th July, finally some progress. An ARMA was setup under #2000787791. I was offered an INFERIOR replacement. To put it in context, about 20% cheaper than equivalent. Imagine my surprise when I checked the website and a perfect alternative (albeit black instead of blue) was in stock! I immediately replied that the black version would seem a more appropriate alternative. Every day I checked the stock. Still in stock....still in stock. I checked on the evening of the 30th of July, four days later, still in stock! Then on the 31st I noted it was no longer in stock. What a surprise that that I finally received a reply that day, telling me it was out of stock. The email also suggested no way forward. I replied, but won't hold my breath for a reply for about a week!?! Truly disappointed, JohnBoy
  23. Hallo, ich habe 2 2x4gb Ddr3 RAM kits, memtest86 hat mir nun etliche viele Errors angezeigt und mein PC begrüßt mich desöfteren mit einem Bluescreens. Ich würde den RAM zur Reperatur gerne einschicken, doch ich kann niemanden erreichen, ich habe vor über einer Woche eine Mail an Corsair gesendet, doch erhalte keine Antwort, ein Ticket ist auch nicht eröffnet, komischer weise auch nicht möglich. Ich habe auch keine Rechnung mehr aber die Ovp's natürlich, hoffe man kann mir weiterhelfen Liebe Grüße
  24. ARMA request from ticket # 889274 [incident: 190501-000231] After having an issue with a RAM module I created and RMA and it was granted quite quickly. However, being a single 8GB module from a 16GB kit, you required the entire kit to be returned. I asked for an advance RMA and you gladly accommodated my request. Standard procedure is to charge my credit card, usually after so many days, but you chose to charge it right away. Not a problem (other than doing refunds in foreign currency involves some percentage losses on my side through the credit card company)... I sent back the product on May 29, 2019. Upon checking the status of the RMA, the original link in the email no longer goes to the RMA site it once did. I have since sent a couple of emails to corsairsupport@mailpc.custhelp.com as presented on your website, however no reply as of yet.... and no refund as of yet. This makes 26 days... Is it normal for Corsair to take so long with the RMA process? Awaiting a reply / refund / some form of communication. Thank you.
  25. So the title says it , I had two Corsair Vengeance Pro RGB DRAM sticks (CMW16GX4M2C3200C16) , which one of them turned out to be defective , and the support approved my RMA ticket. However I bought the product while I was in the United States during the spring semester which is a month ago , and the problem is that I'm currently in Egypt , so I can't go through the RMA process which requires me to send the product back to corsair. The only solution is to wait until I'm back and I can't wait this long. I checked if there were any authorized distributors in Egypt and it turned out that there's one , so my questions are can I go through the RMA process with the local authorized distributor? Will the international warranty allow me to get an RMA even if I'm abroad? My ticket number is #896810
×
×
  • Create New...