I got a new wireless harpoon mouse today and during install, it updated all the drivers for my other devices (K68 keyboard, Virtuoso RGB wireless headset).
Since iCUE force update itself and all the drivers, my headset no longer shows. It won't work in USB/wired mode. The dongle shows but the only thing it will connect to is the mouse. The mouse came with it's own dongle which it is connected to. I have spent 3 hours scouring the forums and several help sites and nothing suggested has worked. This has rendered my headset useless since I cannot use it in any form. I can't pair it with the dongle, it doesn't show. Plug it in wired, it shows in devices but does not give sound or use the mic. I found a corsair help saying that the wired issue was something to do with the way that Windows uses the drivers now so I also followed that advice which did nothing.
So far I have: Tried wired and wireless, uninstalled and re-installed the headset and drivers, updated all drivers, uninstalled iCUE and installed the older version, uninstalled the mouse and reverted back to my previous wired mouse, all firmware on my devices has been updated (forced update by iCUE) it was since the firmware update for the headset that this problem started.
Please, someone help! I feel like I am banging my head against a wall. Absolutely nothing is resolving this issue. I have submitted a ticket but lord knows how long that will take. Hoping someone here can give me some pointers