Have you ever try to clean uninstall icue software and clean install? Click here for the guide how to clean uninstall icue software.
After a clean installation if you problem still continue I can advice to you to create a new ticket about RMA Process.
I have exact same issue with my corsair Dominator rgb memory dual kit. My icue software notified to me my memories have a new firmware software so I downloaded it with icue and installed it after that, one of my memory stick started to show wrong colors on the led. I started a RMA process to change my memory dual kit with a new one in warranty. I can advice to do the same thing. If your headset is still under warranty and the invoice is standing, you can benefit from RMA service.
