Hi yeah i am running the icue programe I’ve try to delete the programe and reinstalling it and force the update however the firmware is still v. 0.01 and seems like there’s never been any new firmware for this mic but since then the issue as been good but sometimes it will go back and do the same probleme, yess its usb dongle and bought in the month of November this year and my operating system is a acer nitro 5 gaming laptop with the RTX 1650 thanks in advance @Corsair Angie