My headset updated the firmware through iCUE software the other night, and since this has happened, the lights blink red on the mic and on the wireless dongle. I can't connect my headset to the wireless dongle. I believe the dongle needs a firmware update, but the iCUE software simply does not update the firmware when you try and force an update. Pairing is constantly greyed out on the dongle, and if you try and pair via the headset menu, it hangs forever.
The firmware on my headset is v. 0.19.157, the dongle shows as v. 5.4.99
I've had this headset for two weeks, and I'm not happy that I can no longer use it wirelessly. I emailed customer support at the start of the week and have recieved no response. Having searched the forum for info, I see this is not a new problem for this headset, but people get told to message to recieve firmware? Why is this firmware not readily available?