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Corsair Yesterday, I received a message stating that the 4000D high airflow panel was available for purchase. Awesome. I want to buy it. I go to your site... there is no way to buy it directly, and it appears that no resellers have it in stock or even know about it. Where exactly can I buy the product? For reference: https://www.corsair.com/ca/en/Categories/Products/Accessories-%7C-Parts/4000D-Airflow-Front-Panel%2C-Black/p/CC-8900440 Thanks

Thanks for the quick response.

Yah - get it. As with all things, context is everything. Firmware update my fix some stuff - best of luck.

Corsair has a new icue beta out. It will likely address your issues. Unfortunately that wireless radio is impacted by the slipstream multipoint non existent beta. See the following Request access to the beta by using the link in the message on the reddit post. Its just a support ticket.

Hey all I am looking to get my hands on a Virtuoso non SE microphone. TL;DR, I just unshelved my Virtuoso SE (long story) and I believe that Corsair made a decent enough product, but sacrificed the better mic quality for shiny RGB lights on the SE boom mic. (Lots of reviews - the boom mic is not bad, its just heavy on the low end in terms of how it captures voice.) If Corsair had put the non SE mic in with the SE Gunmetal headset, would have been ideal. Does anyone know where I can pick one of these up? (No, the Corsair store does not have them online.. only the boom version.) Thank you

Thanks for making Corsair aware - it's important that the community say something to them. The more the better. Honestly, still bothers me that there are Corsair employees literally blaming their partners for features they enable in their own software, and it appears that this is not even the issue causing it to crash. I have interacted with one of the icue product managers directly about the many issues - he assures me (and I believe him - guy was a pro and honestly just spoke plainly with no lying) that the pending release of the next version of icue will solve most issues. The only outstanding issue is the employees responding in this forum who are happy to dismiss customer investments to stop people for holding them accountable for what they are actually accountable for. CORSAIR STAFF: Never look at a paying customer who has put so much money into your product to tell them "go away and talk to ASUS." You basically just said "We just took your money. Shut up and like what you got, ingrate." I'm not sure who the person is, but seriously, someone in leadership needs to provide some "unambiguous" direction to their teams.

NOTE: For anyone else reading this thread - I HATE this type of interaction. It represents a waste of time, money and is totally disheartening. TL;DR Basically, I paid 250 dollars for the privilege of repairing a broken K95 because Corsair took no action to satisfy warranty. My k95 had a broken "h" key, and the keyboard needed to be replaced through warranty. Corsair basically said "we don't have a replacement, or any other answer. Too bad. Call it a sunk cost - your loss. We may get back to you when... well, we dunno. Have a nice day." When Corsair signed off on not meeting their warranty in any way, I repaired the keyboard myself, as I had the choice between a 250 dollar loss or trying to get some value out of my investment. This likely voided whatever warranty I had, the exact thing I was trying to avoid in the first place. Hi Mordred Thanks, but based on the fact that Corsair basically committed to leaving me with a paperweight - as per my response in ticket 2003990973: "Thank you for the reply In light of the last set of interactions indicating that that device would not be repaired/replaced, I took it upon myself to repair the keyboard. The problem was simple - the soldering where the switch met the circuit board was barely present. In effect, I applied more solder and the key is operating as expected.* Respectfully, this is in no way reflective of what I WANTED to do. The resulting actions are a result of, in my opinion, the worst representation of any warranty I have ever seen, especially given that we have limited options during lock down. Corsair basically told me that I had a 250 dollar slab of aluminum and plastic and "oh well, we will get back to you... you know...meh." I will stick with I have repaired, knowing that it works as expected. Please close this case, and as needed, inform people who may care.* Thanks" I will assume that your response in the forum parallels the response of Corsair in the ticket update I received yesterday. I was offered a replacement that would have been reasonable were it offered over a week ago when it made perfect sense. I had already done exactly the thing I did not in any way want to do, as it likely voids any warranty I may have ever had. It was that or just absorb a 250 loss, with Corsair making zero commitment to live up to its warranty. I would love to hear how Corsair would compensate someone like me in light of the fact that I basically was left to my own devices to repair a problem I had to pay 250 dollars to inherit.

No - it did not. Disabling the plugins and the SDK had no bearing on the software failing. The community just told you that this is unacceptable. Your response is entirely tone deaf. As stated by @Berzerker, the "throw ASUS under the bus" thing is really tired. Whichever of your employees took on that ego driven insecure position should consider the following arguments: 1) Between the 4000X, the h115i Elite Cappelix AIO, the 4x LL120 fans, 4x8GB Vengeance low profile DD4 DIMMS, the RM750x, the Force MP600 PCIE gen 4 NVMe SSD, the ST100, the Virtuos SE, the K95 and the dark core pro - PAY CLOSE ATTENTION NOW.... I HAVE SPENT ALOT OF MONEY ON YOUR PRODUCT. Get it? 2) ALOT OF MONEY - in a pandemic, where investments have to be made in a calculated way. Its my first upgrade in 5 years. Money isn't exactly flowing like water. My hope was that all this would work and the software would be mature. It does NOT work and is not mature. The software crashes regularly, in fact it is the most crashy software I have run in years. There are countless posts saying the same thing, but very few crossing the "we don't care line" like this thread did. 3) I made my decisions based on the way Corsair used to engineer their product. Now, between the completely unreliable icue, the non existent single dongle promise of wireless and what has been the worst RMA on the K95, I have lost all faith that Corsair gets it at all any more. The company is being run by a financier and not an engineer. 4) This money didn't go to ASUS based on their promises, DID IT? ASUS has made and bettered all of its commitments to me. Their products are well engineered - excellent. Corsairs are, at least at the moment, NOT. Let me be very, VERY clear - any employee who puts a unintelligent and ill constructed response over consumer commitment to your product should be set up for a conversation. Basically, a Corsair employee just told me "just shut up and take that our product doesn't work. Oh, and blame ASUS. You're welcome." Happy to hear another argument that is structured according to some logic that isn't "suck it up." This isn't Karen asking to see the manager - this is someone who put a significant amount of personal money on the line being told "We just took your money, and oh well. Its someone else's fault. Just walk away. Recourse? No. Fix it?.... NEXT CUSTOMER PLEASE...." I paid well over a thousand dollars on YOUR PRODUCT - its not the most, but its certainly up there. Corsair is taking advantage of the fact that we are expected to be polite and just "take it." Being polite in the face of a broken promise is difficult, but we somehow are being asked to manage and say nothing with a smile on our face.... ... no. FIX. YOUR. PROBLEM. You're welcome, by the way.

Yah - I was just hopping around and saw that the asus plugins are problematic. This appears to be going on for years with no fix. Corsair seems to have a technical backlog based on "innovation" that basically looks like they are being led around by marketing teams. They are stockpiling technical debt and its catching up to them. CORSAIR You have so many issues. Be the company you used to be, not desperate to keep up with disconnected marketing people. When you innovate, make sure your solutions WORK. iCUE is a dogs breakfast of fails and crashes. You are "innovating" your way into sucking. Stop. Clean up. Get it right.

I tried to get my device in for RMA The literal answer is as follows: "I'm about to process the replacement then I checked our inventory list and it seems that as of the moment we do not have stocks for the K95 RGB Platinum keyboard. I will keep you posted and I will let you know as soon as we process the replacement. Appreciate your patience." LIKE WTF!!!! This is in complete violation with the 90 day warranty on the purchase. COVID can't be an excuse for everything. The answer I just got is "“your product is broken, we have no replacement, we don’t know when we will, you just lost 250 dollars.” Who does this??? I am going to keep calling until I can get some answers. Acceptable answers are: 1) Provide credit equal to the purchase towards another Corsair product 2) Replace the product with another product with similar features* I hope everyone reads this. Totally unacceptable. Between slipstream/single dongle being a complete lie, and this, I'm unlikely to buy Corsair again.

TL;DR - I lock my profile (Windows+L) and icue crashes. Almost always. Anyone have a reasonable working fix for this that isn't "re-install icue"? Thanks

How long should it take to get an acknowledgment of an RMA request that’s been submitted and that a replacement is incoming? It’s been 4 days with zero response outside of the automated “we got your request” email. Email sent to me explicitly states that “Customer support does not have a significant delay at this time.” Look, I get COVID is a thing, but why say there aren’t delays if there are? I have a 250 dollar keyboard that is literally 250 dollars of paperweight. Trying to do the right thing here....

This product should never have been released. I feel like I lost a bunch of money I can't get back. It is truly awful that these things don't just work. Regardless of the fix (Win 8 compatibility mode, etc.) they are not helpful. Not only do I get crackling, but sound gets distorted where the pitch increases. I sound like a munchkin in the middle of serious meetings. Combine this with the complete inability to get slipstream actually working off a single receiver without downgrading to ancient and unavailable version of icue that "may" work and likely brick a device, it stands to reason Corsair is really not applying the engineering muscle they used to. I love the cases, fans and keyboards. Even the mice are solid. But this feels like an experiment that we are paying for. I feel like a lab rat - hopes were high. I'm not sure what I just accomplished. I am frustrated as f, don't have money for replacement from another vendor, and have to wait 3 days for Corsair to even look at RMAing the headset.

1) The H115i Elite IS NOT COMPATIBLE WITH ANY HIGH PROFILE MEMORY FROM CORSAIR. In short, if you want to use Corsair Memory, you will need to Vengeance low profile, which is what I ended up doing. 2) Another small problem which I resolved by trimming down the plastic around the corner of the fan closest to my ASUS TUF X570 PRO VRM Heatsink, just to the left of the CPU chipset. The case can easily handle the cooler, but when in the case, and without removing some plastic off of the fan corner, the fan makes contact with the VRM and does not fit..... barely. By filing down the plastic corner of the fan, I was able to get everything to fit comfortably. This act did not alter the integrity of the fan at all, not the plastic or the screws... just got rid of the bulk that was bumping the VRM. The change to the fan is completely invisible when looking into the case. It in no way destroys the aesthetic. Hope this helps someone.

Hi Forum I am looking to validate that all the components working together wont create issues in terms of clearance 1) Case: CORSAIR iCUE 4000X RGB 2) AIO: CORSAIR iCUE H115i ELITE CAPELLIX 3) Memory: Corsair Vengeance RGB PRO 16GB (2x8GB) Any help would be appreciated. Motherboard is ASUS TUF X570 PRO Thank you!