Bvonkoenig

This worked 100% RGB fusion was acting weird as it was so I just removed the program entirely. Upon restarting and opening iCue I was able to get the firmware update to complete and bam! My cooler was back in my dashboard with full control. Thanks!

After I attempted to update firmware the second time I lost control of the pump and fans. I have the CPU cooler wires through the commander core (only way to install) and I have 3 additional ML120 Pro RGB fans all plugged into the commander core as well. Everything is lit and spinning. I was able to view the fans and pump under settings, but my dashboard does not show the liquid cooler. Information I was seeing was indicating the fans were spinning around 1600-1700 RPM. I opened a ticket with support and i am still waiting to hear back from them. Idk if OP ever heard back or not.

I just purchased this exact model a few days ago as well. Everything you described happened exactly the same way. Tried to update firmware, failed, disappeared after second attempt. I didn’t have time to screw around with it so I shut my system down and have not been back to it yet. I would really like some clarification/help from Corsair. I installed this per the installation instructions. Did you figure anything out?